OpenPhone Alternatives: 10 Solutions for Improved Business Calls

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Prepare for a straightforward exploration of the leading alternatives to OpenPhone, thoughtfully selected to meet your specific business needs. In this guide, we’ll start by introducing the three standout solutions, setting the stage for a comprehensive examination of each option.

Our approach for each tool in our lineup follows a consistent format. We’ll kick off with a concise feature summary, followed by a pricing overview, and a thorough assessment of the pros and cons, drawing insights from real user reviews on platforms such as G2, Capterra, and TrustRadius. This method ensures you have all the vital information at your disposal as we delve into the particulars of each alternative.

So, without further delay, let’s embark on this guide and discover the best OpenPhone alternatives for your business.

TLDR: Our Favorite OpenPhone Alternatives

We’ve pinpointed three outstanding alternatives to OpenPhone, catering to businesses of all sizes, from startups to large corporations. Directly below, you’ll find a table summarizing essential details about these thoughtfully chosen options.

SoftwareTarget AudiencePrice
NextivaBusinesses and professionalsStarts at $29.95/user/month
RingCentral MVPSmall to large businessesStarts at $30/user/month
GrasshopperBusinesses, entrepreneurs, startupsStarts at $19/month

OpenPhone Overview

OpenPhone is a contemporary business phone system that enhances connectivity and customer service for companies. It provides a virtual phone number, usable on any device, for efficient call and text management. With OpenPhone, businesses can establish custom greetings, streamline call routing, and link with key business tools like Slack and HubSpot, making it perfect for firms aiming to enhance communication and uphold a professional presence.

Core Features of OpenPhone:

  • Integrated Communication: Merges calls, texts, and contacts in a single app for simplicity.
  • Centralized Business Communication Management: Features an OpenPhone dashboard for effective communication handling.
  • Team Collaboration Enhancement: Each number serves as a collaborative workspace for team discussions.
  • Comprehensive Interaction Tracking: Records calls, transcribes voicemails, and aggregates call logs and texts.
  • Advanced Contact Management: Keeps detailed contact information with customized properties and a shared address book.
  • Effortless Setup: Simple process to acquire a number and initiate use across devices.
  • Shared Number Teamwork: Allows shared number use among team members for cohesive customer support.

OpenPhone offers three pricing plans tailored for different business needs. The Starter plan, priced at $19/user/month, includes essential features like local or toll-free numbers and voicemail transcripts. The Business plan, at $33/user/month, provides additional functionalities like group calling and CRM integrations. For larger organizations, the Enterprise plan offers customized solutions, including dedicated account management and priority support, with specific pricing available upon request.

What Are the Pros of OpenPhone According to User Reviews

Our research included an analysis of user feedback from G2 and Trustpilot. Here’s a list of the common pros.

  • Cost-Effective: Valued for its affordability, especially beneficial for small businesses.
  • Quick and Supportive Customer Service: Known for its efficient and friendly support.
  • Simple Installation: Users appreciate the straightforward setup.
  • Diverse Functionalities: Provides a variety of tools for enhanced business communication.
  • Intuitive App and Interface: Recognized for its ease of use.
  • Smooth Multi-Device Functionality: Ensures consistent experience across various devices.
  • Feature-Rich: Equipped with automated responses and voicemail transcriptions, aiding business operations.

What Are the Cons of OpenPhone According to User Reviews

  • SMS Verification Limitations: Challenges in using the service for SMS verification with certain platforms.
  • Hardware Integration Constraints: Lacks compatibility with hardware-based handsets.
  • Occasional VoIP Reliability Issues: Some instances of VoIP service disruptions.
  • External Contact Addition Difficulty: Adding non-organization contacts can be problematic.
  • Android App Bugs: Reports of glitches in the Android app.
  • Missing Call-Holding Option: Absence of a call-holding feature noted as inconvenient.
  • Update-Related Glitches: Temporary issues during feature updates or enhancements.

OpenPhone: In Summary

OpenPhone offers an array of features beneficial for small businesses, like unified communications, easy setup, and affordable pricing. However, some users face limitations, particularly in SMS verification and hardware integration. These issues can hinder businesses relying on diverse communication methods or specific hardware setups.

Additionally, occasional service reliability concerns, difficulty adding external contacts, and the absence of a call-holding feature may prompt the search for alternatives. For businesses needing more robust, hardware-compatible systems or more reliable VoIP services, exploring other options becomes essential.

Now, let’s explore our carefully selected list of the 10 best OpenPhone alternatives.

1. Nextiva

Nextiva stands out as a top communication solution for all business sizes. It combines VoIP, video conferencing, and messaging, streamlining communication and boosting productivity. Ideal for remote work and customer engagement, Nextiva offers a user-friendly, reliable platform for businesses, from startups to large corporations.

Key features of Nextiva include:

  • Unified Communications: Merges various communication forms into a single platform.
  • Enhanced Teamwork: Simplifies team interactions for better productivity.
  • Customer Interaction Consolidation: Creates a single view for customer communications.
  • Contextual Customer Info: Instant access to customer data for meaningful interactions.
  • Insightful Customer Analytics: Gathers data to strengthen customer relationships.
  • Tracking Customer Experiences: Monitors customer interactions over time.
  • Automating Customer Interactions: Streamlines customer engagement with automation.

Nextiva’s business communication services come in three plans. The Essential plan at $29.95/user/month covers basics like unlimited calling. The Professional plan at $33.95/user/month adds conferencing and CRM integrations. The Enterprise plan at $43.95/user/month includes call recording and transcription, suitable for larger teams.

What Are the Pros of Nextiva According to User Reviews

G2 and Trustpilot user feedback was instrumental in our research. Here’s a list of the common pros.

  • Comprehensive Features: A wide range of communication services.
  • Device Flexibility: Compatible with various phones and devices.
  • Simple Administration: Easy management of users and devices.
  • Remote Call Monitoring: Facilitates overseeing calls and voicemails.
  • Smooth Setup: Quick and disruption-free transition.
  • Versatile Use: Functional across various devices and platforms.
  • Regular Updates: Consistent improvements in the system.

What Are the Cons of Nextiva According to User Reviews

Here’s a list of the cons. If you need alternatives to Nextiva, there are some excellent options available.

  • Waiting for Support: Longer wait times for technical assistance.
  • Real-Time Refresh Issues: Delays in updating texts on apps.
  • Integration Challenges: Difficulties with external system compatibility.
  • Feature Complexity: Some features perceived as too intricate.
  • Upgrade Requirements: Need for contract upgrades for more features.
  • App Performance Variability: Occasional app failures.
  • Support-Dependent Administration: Some administrative tasks require support help.

Nextiva Vs. OpenPhone

AspectNextivaOpenPhone
Pricing– Essential: $29.95/user/month – Professional: $33.95/user/month – Enterprise: $43.95/user/month– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Unified Communications – Enhanced Teamwork – Customer Interaction Consolidation – Contextual Customer Info – Insightful Customer Analytics – Tracking Customer Experiences – Automating Customer Interactions– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Comprehensive Features – Device Flexibility – Simple Administration – Remote Call Monitoring – Smooth Setup – Versatile Use – Regular Updates– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Waiting for Support – Real-Time Refresh Issues – Integration Challenges – Feature Complexity – Upgrade Requirements – App Performance Variability – Support-Dependent Administration– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for businesses needing integrated communication solutions with analytics and customer journey tracking.Ideal for small to medium-sized businesses and teams looking for a simple, collaborative, and cost-effective virtual phone system.

Nextiva is ideal for businesses needing comprehensive communication solutions. It offers enhanced teamwork, customer interaction consolidation, and insightful analytics. Users appreciate its device flexibility and simple administration.

2. RingCentral MVP

RingCentral MVP is a cloud-based communication solution ideal for businesses. It combines voice, video, messaging, and collaboration tools, enhancing team efficiency and productivity. This platform is ideal for remote teams, offering scalability and a range of capabilities for improved business communication.

Key features of RingCentral MVP include:

  • Integrated Communication: Merges phone, messaging, video, and analytics for cohesive teamwork.
  • Automated Workflows: Streamlines routine tasks with advanced automation technology.
  • Advanced Data Analytics: Delivers valuable insights for communication strategies.
  • Webinar Hosting: Facilitates easy webinar organization via the RingCentral app.
  • Meeting Room Transformation: Converts any space into a connected meeting area.
  • Broad App Integration: Over 300 app integrations for seamless functionality.
  • Real-Time Strategic Analytics: Provides in-depth analytics for business enhancement.

RingCentral MVP has three pricing plans. The Core Plan at $30/user/month includes essential phone functions and basic integrations. The Advanced Plan at $35/user/month adds call recording and sophisticated call management. The Ultra Plan at $45/user/month encompasses comprehensive video, chat, and in-depth analytics.

What Are the Pros of RingCentral MVP According to User Reviews

We considered user feedback on G2 and GetApp in our research. Here’s a list of the common pros.

  • Cloud Phone System: Ensures connectivity even in low cellular service areas.
  • Integrated Communication: Combines phone, fax, and text in a single platform.
  • Efficient Customer Support: Prompt and helpful technical assistance.
  • User-Friendly Design: Intuitive interface with easy setup.
  • Extensive Tool Integration: Smooth connection with apps like JobDiva and Microsoft 365.
  • Device and Location Flexibility: Easy switching between devices and locations.
  • All-in-One Communication: An integrated model for phone, fax, and remote work support.

What Are the Cons of RingCentral MVP According to User Reviews

Now, let’s discuss the cons. If you’re looking for RingeCentral MVP alternatives, there are some great choices out there.

  • Initial Complexity: Some users find the interface challenging initially.
  • Limited Number Availability: Scarcity of specific area codes for phone numbers.
  • Billing Discrepancies: Occasional unexplained charges and billing resolution delays.
  • License Pricing Concerns: Some users find the license costs high.
  • Renewal Process Issues: Renewing accounts can be challenging and frustrating.
  • Inconsistent Customer Support: Quality of support varies and can be hard to obtain.
  • Data Signal Dependence: Call quality is affected by poor data signals.

RingCentral MVP Vs. OpenPhone

AspectRingCentral MVPOpenPhone
Pricing– Core Plan: $30/user/month – Advanced Plan: $35/user/month – Ultra Plan: $45/user/month– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Integrated Communication – Automated Workflows – Advanced Data Analytics – Webinar Hosting – Meeting Room Transformation – Broad App Integration – Real-Time Strategic Analytics– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Cloud Phone System – Integrated Communication – Efficient Customer Support – User-Friendly Design – Extensive Tool Integration – Device and Location Flexibility – All-in-One Communication– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Initial Complexity – Limited Number Availability – Billing Discrepancies – License Pricing Concerns – Renewal Process Issues – Inconsistent Customer Support – Data Signal Dependence– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for businesses seeking a comprehensive communication solution with flexibility for remote work and advanced analytics.Ideal for small to medium-sized businesses and teams looking for a simple, collaborative, and cost-effective virtual phone system.

RingCentral MVP suits businesses seeking an all-in-one communication solution with flexibility for remote work. It features automated workflows, advanced analytics, and webinar hosting. The platform is known for its user-friendly design and efficient customer support.

3. Grasshopper

Grasshopper offers a virtual phone system ideal for small businesses and entrepreneurs. It enhances communication with features like call forwarding and voicemail, accessible via a user-friendly interface and mobile app. This system suits businesses aiming to maintain a professional image while managing calls effectively.

Grasshopper’s key features:

  • Business Phone Integration: Add a business line to your personal phone for separate call management.
  • Affordable Pricing: Starts at an attractive price point, currently $16/month.
  • Professional Call Handling: Provides custom greetings and a dedicated business line.
  • Cross-Device Functionality: Make calls and send texts from any device with desktop and mobile applications.
  • Easy Installation: Set up your business number in a few simple steps.
  • Comprehensive Call Features: Enjoy features like call handling and custom greetings at a budget-friendly rate.
  • Continuous Support: Access 24/7 customer support across different platforms.

Grasshopper’s pricing plans cater to various business needs. The True Solo plan, perfect for individual entrepreneurs, is priced at $17/month. The Solo Plus plan at $34/month offers unlimited users and three extensions. The Partner plan at $56/month is designed for growing teams, providing three numbers and six extensions. The Small Business plan, suitable for larger businesses, is $92/month and includes unlimited users and extensions.

What Are the Pros of Grasshopper According to User Reviews

We took into consideration user feedback from G2 and Trustpilot for our research. Here’s a list of the common pros.

  • Separate Business and Personal Calls: Allows for an additional number for business use.
  • User-Friendly Interface: Easy for users of all experience levels.
  • Efficient Call Management: Streamlines call forwarding and business communication.
  • Budget-Friendly: An affordable option for small businesses.
  • Effective Internal Communication: Enhances team collaboration.
  • Mobile App Convenience: Facilitates on-the-go business communications.
  • Effective Message Management: Ensures efficient handling of calls and messages.

What Are the Cons of Grasshopper According to User Reviews

Now, a list of the cons. If you require alternatives to Grasshopper, rest assured, there are some fantastic options to consider.

  • Issues with Contacts Feature: Some glitches noted, although improvements are ongoing.
  • Limited Scalability: Not ideal for rapidly expanding businesses.
  • Missing Advanced Functions: Lack of features like caller ID and call transfer.
  • Variable Customer Support: Inconsistencies in responsiveness and issue resolution.
  • Forwarding Setup Challenges: Confusion and delays in activating call forwarding.
  • Security Issues: Concerns about changing primary account information.
  • Difficulties with System Integration: Some users find integrating Grasshopper with larger systems challenging.

Grasshopper Vs. OpenPhone

AspectGrasshopperOpenPhone
Pricing– True Solo: $17/month – Solo Plus: $34/month – Partner: $56/month – Small Business: $92/month– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Business Phone Integration – Affordable Pricing – Professional Call Handling – Cross-Device Functionality – Easy Installation – Comprehensive Call Features – Continuous Support– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Separate Business and Personal Calls – User-Friendly Interface – Efficient Call Management – Budget-Friendly – Effective Internal Communication – Mobile App Convenience – Effective Message Management– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Issues with Contacts Feature – Limited Scalability – Missing Advanced Functions – Variable Customer Support – Forwarding Setup Challenges – Security Issues – Difficulties with System Integration– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for individual entrepreneurs, small businesses, and startups seeking an easy-to-use, affordable virtual phone system.Ideal for small to medium-sized businesses and teams looking for a simple, collaborative, and cost-effective virtual phone system.

Grasshopper is perfect for entrepreneurs and small businesses seeking an affordable virtual phone system. It offers professional call handling and easy installation. Users like its user-friendly interface and effective call management.

4. Vonage Business Communications

Vonage Business Communications offers a comprehensive communication platform for businesses of varying sizes. It integrates voice, messaging, and video conferencing tools, ensuring seamless connectivity. Its user-friendliness, high call quality, and adaptability to business growth make it a preferred choice for enhancing workplace communication.

Key Features of Vonage Business Communications:

  • Unified Desktop App: Merges phone, video, and messaging within laptop app integrations.
  • Mobile App Functionality: Supports work-related calling and messaging on iOS and Android.
  • Variety of Business Phones: Provides an array of devices from known brands and supports Bring Your Own Device (BYOD).
  • Integrated Video Tools: Features comprehensive video conferencing capabilities, including screen sharing and recording.
  • Tailored Small Business Solutions: Equipped with advanced call center functions for small enterprises.
  • Scalable Communication Tools: Adaptable communication solutions for any work environment.
  • All-in-One Business Inbox: Manages SMS, MMS, and social media messages effectively.

Vonage’s pricing offers flexibility. The Basic Mobile plan at $13.99 per line/month includes unlimited calls and messaging. The $20.99 per line/month Premium plan introduces video meetings and app integration. The Advanced plan, at $27.99 per line/month, provides call recording and voicemail transcription.

What Are the Pros of Vonage Business Communications According to User Reviews

User feedback from G2 and Trustpilot informed our research. Here’s a list of the common pros.

  • Intuitive Interface: Recognized for its straightforward design.
  • Easy Device Setup: Simplifies the installation process.
  • User-Friendly Design: Ensures easy navigation.
  • Reliable Customer Support: Provides prompt and effective assistance.
  • Comprehensive Toolset: Offers a wide array of communication tools.
  • Enhanced Video Conferencing: Includes valuable meeting features.
  • Efficient Team Messaging: Enhances internal communication.

What Are the Cons of Vonage Business Communications According to User Reviews

If you need them, here are some Vonage Business Communications alternatives. Now, let’s delve into the cons.

  • Premium Pricing: Some users consider the service costly.
  • Web and App Challenges: Issues reported with application functionality.
  • Text Messaging Interface: Inconvenience in text message handling.
  • Call Stability Concerns: Experiences of dropped calls.
  • Prolonged Verification: Lengthy process for enabling features.
  • Lack of Email Notifications: No email alerts for important updates.
  • Separated Communication Windows: Difficulty in managing calls and messages in different windows.

Vonage Business Communications Vs. OpenPhone

AspectVonage Business CommunicationsOpenPhone
Pricing– Basic Mobile: $13.99/line/month – Premium: $20.99/line/month – Advanced: $27.99/line/month– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Unified Desktop App – Mobile App Functionality – Variety of Business Phones – Integrated Video Tools – Tailored Small Business Solutions – Scalable Communication Tools – All-in-One Business Inbox– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Intuitive Interface – Easy Device Setup – User-Friendly Design – Reliable Customer Support – Comprehensive Toolset – Enhanced Video Conferencing – Efficient Team Messaging– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Premium Pricing – Web and App Challenges – Text Messaging Interface – Call Stability Concerns – Prolonged Verification – Lack of Email Notifications – Separated Communication Windows– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for businesses of various sizes needing a comprehensive and integrated communication solution with a focus on video conferencing and mobile functionality.Ideal for small to medium-sized businesses and teams looking for a simple, collaborative, and cost-effective virtual phone system.

Vonage is suitable for businesses of various sizes needing integrated communication with a focus on video conferencing. It offers a unified desktop app and mobile functionality. The service is praised for its intuitive interface and reliable customer support.

5. Dialpad Ai Voice

Dialpad Ai Voice revolutionizes business communication with its advanced AI-driven voice technology. It streamlines calls, offers seamless integration, and a user-friendly interface, essential for improving customer interactions and workplace productivity. Dialpad Ai Voice is a complete package for businesses seeking efficient communication tools like intelligent call routing and real-time insights.

Core Features of Dialpad Ai Voice:

  • Integrated Communication: Combines calling, messaging, and video in one platform.
  • AI-Powered Tools: Includes AI for live call transcriptions and note-taking.
  • Scalable Globally: Designed for easy expansion alongside business growth.
  • High Reliability: Promises consistent uptime and accessibility across devices.
  • Customizable Call Forwarding: Enables setting rules for efficient call distribution.
  • Integrated Messaging and Video: Facilitates easy file sharing and AI-assisted meetings.
  • Seamless App Integration: Links with major apps like Salesforce for improved workflows.

Dialpad offers flexible plans. The $23/user/month Standard Plan includes unlimited calling and AI meetings. The $35/user/month Pro Plan adds CRM integration and supports multiple locations. The Enterprise Plan offers tailored solutions for advanced needs.

What Are the Pros of Dialpad Ai Voice According to User Reviews

Our research incorporated user feedback from G2 and Trustpilot. Here’s a list of the common pros.

  • Intuitive Interface: Users appreciate its ease of navigation.
  • Comprehensive Mobile Integration: Facilitates important communications on mobile devices.
  • AI-Enhanced Call Transcription: Aids in organizing and referencing conversations.
  • Comprehensive Communication Tools: Offers a range of features from voicemail transcription to call forwarding.
  • Suitable for Frequent Calls: Ideal for businesses with high call volumes.
  • Efficient Gmail Integration: Enhances connectivity with Gmail and other platforms.
  • Real-Time Call Translations: Assists in understanding and reviewing conversations.

What Are the Cons of Dialpad Ai Voice According to User Reviews

There are some great Dialpad Ai Voice alternatives available. Now, let’s get into the cons.

  • Limited International Calling: Some users face restrictions in global communications.
  • Customer Support Concerns: Reports of limited and unresponsive support.
  • Transcription Accuracy Issues: Challenges in accurately transcribing slang or technical jargon.
  • Additional Text Message Charges: Users note extra fees for texting services.
  • Occasional Technical Glitches: Issues with call drops and keypad functionality.
  • Language Support Limitation: Currently supports only English, limiting multilingual use.
  • Integration and Compatibility Challenges: Difficulties in system integration and occasional disconnections.

Dialpad Ai Voice Vs. OpenPhone

AspectDialpad Ai VoiceOpenPhone
Pricing– Standard: $23/user/month – Pro: $35/user/month – Enterprise: Custom pricing– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Integrated Communication – AI-Powered Tools – Scalable Globally – High Reliability – Customizable Call Forwarding – Integrated Messaging and Video – Seamless App Integration– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Intuitive Interface – Comprehensive Mobile Integration – AI-Enhanced Call Transcription – Comprehensive Communication Tools – Suitable for Frequent Calls – Efficient Gmail Integration – Real-Time Call Translations– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Limited International Calling – Customer Support Concerns – Transcription Accuracy Issues – Additional Text Message Charges – Occasional Technical Glitches – Language Support Limitation – Integration and Compatibility Challenges– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceIdeal for businesses seeking an AI-enhanced communication system with a focus on scalability and integration capabilities.Suitable for small to medium-sized businesses and teams looking for a simple, collaborative, and cost-effective virtual phone system.

Dialpad Ai Voice is ideal for businesses seeking an AI-enhanced communication system with scalability. It features AI-powered tools and customizable call forwarding. The platform is recognized for its intuitive interface and AI-enhanced call transcription.

6. MightyCall

MightyCall is a comprehensive virtual phone system tailored for business communication efficiency. It includes call routing, voicemail, call recording, and more, catering to various business sizes. The platform’s straightforward setup and mobile app functionality ensure seamless connectivity with teams and customers, boosting accessibility and professionalism.

Key Features of MightyCall:

  • Advanced AI: Enhances call quality monitoring and optimization.
  • Robust Security: Incorporates high-grade encryption for data protection.
  • Secure Payment Handling: Features top-level PCI-DSS certification for transaction safety.
  • AWS-Backed Data Security: Relies on Amazon Web Services for secure data storage.
  • FCC Compliant: Meets FCC standards for call and text authenticity.
  • Exceptional Uptime: Maintains nearly perfect service availability.
  • Broad App Compatibility: Works seamlessly with HubSpot, Salesforce, Zapier, and more.

MightyCall’s plans include the $20/user/month Core plan for unlimited calling and messaging, the $25/user/month Pro plan with enhanced monitoring and analytics, and the customizable Enterprise plan for larger needs, with pricing on request.

What Are the Pros of MightyCall According to User Reviews

We referred to user feedback on G2 and Trustpilot in our research. Here’s a list of the common pros.

  • Easy-to-Use: Users appreciate its straightforward interface.
  • Affordable Options: Offers budget-friendly plans, starting at competitive prices.
  • Crystal Clear Calling: Provides high-quality call clarity.
  • Accessible Anywhere: Available on both mobile and web for flexible use.
  • Advanced Call Management: Features directed calling and recording for efficient communication.
  • Dedicated Business Number: Enables separate business line management.
  • Prompt Customer Support: Known for quick and effective support responses.

What Are the Cons of MightyCall According to User Reviews

Now, a list of the cons. If you need one, there are some excellent MightyCall alternatives to explore.

  • Adjusted Features: Changes in feature availability have been noted.
  • Cumbersome Texting Interface: Text messaging, particularly via the web, can be clunky.
  • Lengthy Initial Setup: Some users report a time-consuming setup process.
  • Confusing Interface: Certain settings may be difficult to navigate.
  • Limited Global Reach: Availability is restricted in some international regions.
  • Sporadic Service Issues: Occasional glitches and interruptions in service have been reported.
  • Pricing Structure Changes: Recent modifications in pricing and plans have raised concerns among long-standing users.

MightyCall Vs. OpenPhone

AspectMightyCallOpenPhone
Pricing– Core: $20/user/month – Pro: $25/user/month – Enterprise: Custom pricing– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Advanced AI – Robust Security – Secure Payment Handling – AWS-Backed Data Security – FCC Compliant – Exceptional Uptime – Broad App Compatibility– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Easy-to-Use – Affordable Options – Crystal Clear Calling – Accessible Anywhere – Advanced Call Management – Dedicated Business Number – Prompt Customer Support– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Adjusted Features – Cumbersome Texting Interface – Lengthy Initial Setup – Confusing Interface – Limited Global Reach – Sporadic Service Issues – Pricing Structure Changes– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for businesses looking for a secure, AI-enhanced virtual phone system with comprehensive app integration and global scalability.Ideal for small to medium-sized businesses seeking an easy-to-use, affordable, and collaborative communication tool with multi-device functionality.

MightyCall is a great choice for businesses needing a secure, AI-enhanced virtual phone system. It offers robust security, secure payment handling, and is backed by AWS for data security. Users appreciate its easy-to-use interface, affordability, and crystal-clear calling quality.

7. CloudTalk

CloudTalk is an efficient cloud-based phone system ideal for enhancing business communications. It comes equipped with call routing, IVR, and call recording features, facilitating better customer interactions and teamwork. The platform’s ease of use and integration abilities make it suitable for businesses looking to elevate their customer service and productivity levels.

Key Features of CloudTalk:

  • AI-Driven Conversational Analysis: Features AI for insightful call transcriptions and sentiment analysis.
  • Detailed Analytics: Provides comprehensive analytics to fine-tune calling strategies.
  • Workflow Automation: Streamlines customer interactions through automation.
  • Growth-Oriented Design: Adapts to evolving business requirements.
  • Seamless CRM Compatibility: Integrates with CRM and helpdesk tools for unified data handling.
  • Extensive International Reach: Offers broad coverage for international numbers.
  • Simplified User Interface: Facilitates straightforward setup and customer experience management.

Pricing for CloudTalk includes a 14-day trial, with the Starter plan at $25/user/month for basic call handling. The $30/user/month Essential plan offers more analytics and integration, while the $50/user/month Expert plan adds Salesforce compatibility and advanced call monitoring. Tailored solutions are also available.

What Are the Pros of CloudTalk According to User Reviews

We factored in user feedback from G2 and Trustpilot in our research. Here’s a list of the common pros.

  • Intuitive Usage: Renowned for its user-friendly setup.
  • Efficient Customer Interaction: Enhances client communication.
  • CRM Harmonization: Integrates smoothly with platforms like Salesforce.
  • Dependable Calling: Known for reliable connections and service.
  • Call Monitoring: Features valued call listening functionalities.
  • Quick Support Response: Praised for responsive customer service.
  • Harmonious Tool Integration: Complements a range of software, including CRMs.

What Are the Cons of CloudTalk According to User Reviews

If you’re in search of CloudTalk alternatives, there are some great options to consider. Now, let’s talk about the cons.

  • Incomplete Dashboard Tools: New features on the dashboard may be non-functional.
  • Call Transfer Constraints: Limits transferring calls to another agent while ringing.
  • Sporadic Performance: Experiences occasional stability issues.
  • Internet-Dependent: Call quality reliant on internet connection.
  • No Dark Mode Option: Lacks a dark mode for the interface.
  • Call Quality Fluctuations: Sometimes faces issues with call clarity.
  • Limited Device Connectivity: Difficulties in simultaneous phone and computer connections.

CloudTalk Vs. OpenPhone

AspectCloudTalkOpenPhone
Pricing– Starter: $25/user/month – Essential: $30/user/month – Expert: $50/user/month– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– AI-Driven Conversational Analysis – Detailed Analytics – Workflow Automation – Growth-Oriented Design – Seamless CRM Compatibility – Extensive International Reach – Simplified User Interface– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Intuitive Usage – Efficient Customer Interaction – CRM Harmonization – Dependable Calling – Call Monitoring – Quick Support Response – Harmonious Tool Integration– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Incomplete Dashboard Tools – Call Transfer Constraints – Sporadic Performance – Internet-Dependent – No Dark Mode Option – Call Quality Fluctuations – Limited Device Connectivity– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceIdeal for businesses needing a feature-rich, AI-powered phone system with robust analytics and CRM integration capabilities, especially those with an international presence.Suitable for small to medium-sized businesses looking for an affordable, user-friendly communication platform with efficient collaboration tools and multi-device support.

CloudTalk is ideal for businesses requiring a feature-rich, AI-powered phone system. It offers conversational analysis, detailed analytics, and workflow automation. The platform is known for intuitive usage, efficient customer interaction, and CRM harmonization.

8. Ooma Office

Ooma Office offers an effective and budget-friendly phone system for small to medium-sized businesses. It boasts a full range of VoIP functionalities, such as virtual receptionists and conference calls, all aimed at reducing phone expenses. The system’s straightforward setup and operation make it ideal for businesses seeking to elevate their communication and professional presence.

Key Features of Ooma Office:

  • Integrated Communication: Merges calling, messaging, and video in a single platform.
  • AI Assistance: Features AI for live call transcriptions and efficient task management.
  • Scalable Cloud System: Adapts easily to the evolving needs of growing businesses.
  • Dependable Access: Offers high uptime and is accessible on various devices.
  • Tailored Call Forwarding: Customizable for directing calls to specific teams or devices.
  • All-Inclusive Messaging and Meetings: Supports file sharing, messaging, and AI-powered video meetings.
  • Seamless App Connectivity: Efficiently integrates with essential applications like Salesforce and Google Workspace.

Ooma Office’s pricing includes three tiers, all packed with over 50 features. The Essentials plan at $19.95/user/month provides unlimited calls and a mobile app. The Pro plan, at $24.95/user/month, adds video conferencing and call recording. The $29.95/user/month Pro Plus plan includes CRM integration and enhanced video conference capacity.

What Are the Pros of Ooma Office According to User Reviews

Our research involved analyzing user feedback on G2 and GetApp. Here’s a list of the common pros.

  • Simple to Use: Known for its straightforward setup and management.
  • Economical: Helps significantly cut down monthly phone costs.
  • Customizable Calls: Offers flexible call handling, including a virtual receptionist.
  • Diverse Features: Provides a wide range of features, including text messaging and voicemail.
  • Mobile Integration: Facilitates business communication on cell phones.
  • Clear Audio Quality: Ensures clear calls with minimal connection issues.
  • Effective Support: Noted for its responsive customer and sales support.

What Are the Cons of Ooma Office According to User Reviews

Here’s a list of the cons. If you require alternatives to Ooma Office, there are some fantastic choices available.

  • Billing Complications: Instances of charges during trials and confusing billing.
  • Technical Glitches: Reports of call drops and issues with the desktop application.
  • Call Routing Challenges: Inconsistent call routing performance.
  • Mobile App Drawbacks: The mobile app could be more comprehensive, with some features being hard to use.
  • Occasional Call Disturbances: Reports of static and quality issues during calls.
  • Hardware Feature Limitations: Provided hardware has restricted line and feature options.
  • Call Parking Restrictions: Inability to park calls on one phone and resume on another.

Ooma Office Vs. OpenPhone

AspectOoma OfficeOpenPhone
Pricing– Essentials: $19.95/user/month – Pro: $24.95/user/month – Pro Plus: $29.95/user/month– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Integrated Communication – AI Assistance – Scalable Cloud System – Dependable Access – Tailored Call Forwarding – All-Inclusive Messaging and Meetings – Seamless App Connectivity– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Simple to Use – Economical – Customizable Calls – Diverse Features – Mobile Integration – Clear Audio Quality – Effective Support– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Billing Complications – Technical Glitches – Call Routing Challenges – Mobile App Drawbacks – Occasional Call Disturbances – Hardware Feature Limitations – Call Parking Restrictions– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for small to medium-sized businesses seeking a reliable, AI-enhanced phone system with a range of features, customizable call handling, and high accessibility.Ideal for small to medium-sized businesses looking for an affordable, user-friendly communication solution with efficient collaboration tools and multi-device support.

Ooma Office suits small to medium-sized businesses seeking a reliable AI-enhanced phone system. It features scalable cloud systems, tailored call forwarding, and all-inclusive messaging. Users favor its simplicity, economical pricing, and customizable call options.

9. Aircall

Aircall is a comprehensive cloud-based phone system tailored to streamline business communications. It combines voice calling, team messaging, and vital business tool integrations into a single platform. Aircall is especially beneficial for teams working remotely, providing an intuitive, flexible solution for efficient call handling. This system is ideal for businesses aiming to upgrade their communication tools and enhance client interactions.

Core Features of Aircall:

  • Unified Business Phone Solution: A seamless choice for sales and support teams, integrating effortlessly into workflows.
  • Extensive Tool Integration: Widely used by over 17,000 companies for integrated communication via email and Wistia video.
  • AI-Enhanced Performance: Offers an AI starter package to boost team efficiency.
  • Rapid Deployment: Quick, easy setup enabling immediate global communication without technical support.
  • Wide App Connectivity: Links with crucial applications like CRMs and help desks for comprehensive communication.
  • Instant Metrics Access: Provides real-time monitoring for individual and team performance.
  • Simplified Admin and Workflow Customization: Eases administrative tasks and adjusts to evolving business needs.

Aircall’s pricing is designed to meet various business requirements. The Essentials plan starts at $40/license, includes basic telephony features and unlimited inbound calls. The Professional plan costs $70/license, offering advanced analytics and sales tools. For specific needs, a Custom plan is available with individualized pricing. Additional AI and analytics features are offered for an extra fee.

What Are the Pros of Aircall According to User Reviews

We considered user feedback from G2 and GetApp in our research. Here’s a list of the common pros.

  • Intuitive Use: Known for its user-friendly design, facilitating ease of use.
  • Smooth Software Integration: Effective integration with platforms like HubSpot, enhancing functionality.
  • Efficient Management Dashboard: Highly regarded for managing lines and users.
  • Clear Call Quality: Noted for high-quality, clear voice calls.
  • Multi-Device Flexibility: Accessible on various devices, offering user convenience.
  • Valuable Training Resource: Useful for onboarding and training purposes.
  • Supportive Customer Service: Generally helpful and responsive, despite some issues.

What Are the Cons of Aircall According to User Reviews

Now, let’s explore the cons. If you’re in need of alternatives to Aircall, you’re in luck as there are some excellent ones available.

  • Billing Complications: Issues with overcharging and billing inaccuracies reported.
  • System Freezing: Occurrences of the system freezing during calls.
  • Connection Instability: Frequent disconnection problems noted.
  • Unexpected Call Drops: Instances of calls dropping without warning.
  • Customization Limitations: A need for more customizable options.
  • Regulatory Constraints: International regulations affecting services, especially in SMS.
  • Technical Issues: Technical glitches affecting messages and notifications.

Aircall Vs. OpenPhone

AspectAircallOpenPhone
Pricing– Essentials: $40/license – Professional: $70/license – Custom: Custom pricing– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Unified Business Phone Solution – Extensive Tool Integration – AI-Enhanced Performance – Rapid Deployment – Wide App Connectivity – Instant Metrics Access – Simplified Admin and Workflow Customization– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Intuitive Use – Smooth Software Integration – Efficient Management Dashboard – Clear Call Quality – Multi-Device Flexibility – Valuable Training Resource – Supportive Customer Service– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Billing Complications – System Freezing – Connection Instability – Unexpected Call Drops – Customization Limitations – Regulatory Constraints – Technical Issues– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceIdeal for businesses requiring a robust, AI-enhanced phone system with comprehensive tool integration and rapid deployment capabilities.Suitable for small to medium-sized businesses looking for an affordable, user-friendly communication solution with efficient collaboration tools and multi-device support.

Aircall is perfect for businesses needing a robust phone system with comprehensive tool integration. It provides a unified business phone solution, AI-enhanced performance, and rapid deployment. The service is praised for its intuitive use, smooth software integration, and efficient management dashboard.

10. Talkroute

Talkroute is a versatile cloud-based virtual phone system designed for businesses, offering a range of communication solutions. With Talkroute, companies can efficiently manage calls, route them to the right team members, and maintain a professional image with features like custom greetings and call forwarding. It’s an ideal choice for businesses seeking flexible and cost-effective phone services.

Core Features of Talkroute:

  • Live Call Transfer: Allows transferring of live calls to extensions, departments, or voicemail.
  • Call Stacking: Manages multiple incoming calls simultaneously without busy signals.
  • Custom Greetings: Customization options for welcome, menu, and voicemail greetings.
  • Call Recording: Records incoming and outgoing calls for quality and training purposes.
  • Hours of Operation Settings: Enables setting specific dates and times for phone availability.
  • User and Permission Management: Creates account users and grants special access permissions.
  • Caller ID Customization: Displays business name and number on outgoing caller ID.

Talkroute’s pricing includes four main plans. The Basic plan is $19/month for one user. The Plus plan costs $39/month for three users. The Pro plan is $59/month for 10 users. Larger businesses can opt for the Enterprise plan with custom pricing for over 20 users. Each plan allows adding extra users, phone numbers, or mailboxes at $5 each. This structure suits various business sizes and needs.

What Are the Pros of Talkroute According to User Reviews

During our research, we examined user feedback on G2 and GetApp. Here’s a list of the common pros.

  • Outstanding Customer Support: Users appreciate the immediate response and helpfulness of the chat support team.
  • App Efficiency: Both mobile and desktop applications are excellent, facilitating work on the go and in the office.
  • Ideal for Remote Teams: Supports working from various locations, crucial for e-commerce and other online businesses.
  • Versatile Call Routing: Directs incoming calls to team members’ cell phones, enhancing accessibility and response times.
  • Multiple Phone Number Registration: Useful for various marketing campaigns and operations.
  • Effective for Telemental Health Services: Combines phone and video conferencing features, essential for remote patient services.
  • Innovative Call Handling: Enhances sales team efficiency by utilizing smartphones for inbound calls.

What Are the Cons of Talkroute According to User Reviews

If you’re on the lookout for Talkroute alternatives, there are some great choices. Now, let’s delve into the cons.

  • Occasional Call Drops: Rare instances of calls dropping, though often due to external factors like reception.
  • Limited Routing Schedules on Mobile App: Currently, changing routing schedules is only possible on web and desktop applications.
  • No Fax Capability Yet: Users are waiting for Talkroute to add fax capabilities as promised.
  • Text Messaging Issues: Some users experience difficulties in sending texts, crucial for appointment reminders.
  • Minor Bugs in Desktop Application: Occasional bugs in the desktop app, although updates are frequent.
  • Lack of Call Reception on App: Some users are unable to receive calls directly through the app.
  • Text Message Functionality in Canada: Canadian users report problems with the text message features.

Talkroute Vs. OpenPhone

AspectTalkrouteOpenPhone
Pricing– Basic: $19/month for 1 user – Plus: $39/month for 3 users – Pro: $59/month for 10 users – Enterprise: Custom pricing for 20+ users– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing
Key Features– Live Call Transfer – Call Stacking – Custom Greetings – Call Recording – Hours of Operation Settings – User and Permission Management – Caller ID Customization– Integrated Communication – Centralized Business Communication Management – Team Collaboration Enhancement – Comprehensive Interaction Tracking – Advanced Contact Management – Effortless Setup – Shared Number Teamwork
User Feedback Pros– Outstanding Customer Support – App Efficiency – Ideal for Remote Teams – Versatile Call Routing – Multiple Phone Number Registration – Effective for Telemental Health Services – Innovative Call Handling– Cost-Effective – Quick and Supportive Customer Service – Simple Installation – Diverse Functionalities – Intuitive App and Interface – Smooth Multi-Device Functionality – Feature-Rich
User Feedback Cons– Occasional Call Drops – Limited Routing Schedules on Mobile App – No Fax Capability Yet – Text Messaging Issues – Minor Bugs in Desktop Application – Lack of Call Reception on App – Text Message Functionality in Canada– SMS Verification Limitations – Hardware Integration Constraints – Occasional VoIP Reliability Issues – External Contact Addition Difficulty – Android App Bugs – Missing Call-Holding Option – Update-Related Glitches
Target AudienceSuitable for businesses of various sizes needing advanced call handling features, especially those with remote teams and diverse marketing needs.Ideal for small to medium-sized businesses seeking a cost-effective, user-friendly communication platform with comprehensive team collaboration tools.

Talkroute is a great option for businesses of various sizes needing advanced call handling. It offers live call transfer, custom greetings, and call recording. Users value its outstanding customer support, app efficiency, and versatility in call routing.

Summing Up

Nextiva excels for businesses needing complete communication solutions. It boosts teamwork, streamlines customer interactions, and offers deep analytics. Its ease of use and device flexibility make Nextiva a preferred choice for efficient communication management.

RingCentral MVP is ideal for businesses seeking a comprehensive communication platform adaptable to remote work. It features automated workflows, advanced analytics, and supports webinars. The platform’s user-friendly nature and strong customer support make RingCentral MVP a top pick for seamless communication.

Grasshopper is tailored for entrepreneurs and small businesses looking for a cost-effective virtual phone system. It simplifies professional call handling and is easy to install. Users appreciate its straightforward interface and effective call management, making Grasshopper a smart choice for small-scale communication needs.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins