Beyond GoTo Connect: Uncovering the 10 Best Alternatives for Seamless Connectivity

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Get ready for an informative journey into the realm of top GoTo Connect alternatives, handpicked to address your unique business requirements. In this comprehensive guide, we’ll begin by spotlighting three standout solutions that provide compelling alternatives to GoTo Connect.

To maintain consistency and ensure a well-informed decision-making process, we’ll present each alternative in a standardized format. Starting with a brief feature summary, followed by pricing details, and an in-depth assessment of the pros and cons, all grounded in real user feedback from reputable platforms like G2, Capterra, and TrustRadius.

Let’s delve into this guide and discover the best GoTo Connect alternatives perfectly tailored to your business needs.

TLDR: Our Favorite GoTo Connect Alternatives

We’ve identified three excellent alternatives to GoTo Connect that cater to businesses of all sizes. Immediately below, you’ll find a table containing essential details about these carefully chosen options.

SoftwareTarget AudiencePrice
RingCentral MVPSmall to large businessesStarts at $30/user/month
NextivaBusinesses of all sizesStarts at $29.95/user/month
Ooma OfficeSmall to medium-sized businessesStarts at $19.95/user/month

GoTo Connect Overview

GoTo Connect offers a comprehensive cloud-based communication platform, ideal for enhancing business workflows. It seamlessly integrates voice, video, and messaging within one unified system, enabling effective teamwork from any location. By combining high-definition audio/video and team messaging, GoTo Connect improves productivity and ensures seamless connectivity.

Core Features of GoTo Connect:

  • Unified Communication Solution: Combines voice, video, and messaging in one app for streamlined communication.
  • Centralized Setup and Management: Features an admin portal for straightforward configuration.
  • Accessible on Multiple Devices: Supports use on desk phones, desktops, and mobile apps for universal access.
  • HD Video Conferencing Included: Provides high-definition video conferencing in all licenses.
  • Customizable Call Handling: Easy drag-and-drop interface for setting up call routes and auto-attendants.
  • Supports Flexible Working: Enables joining meetings and calls from various devices and locations.
  • Enhanced Interaction Tools: Offers advanced features like SMS, surveys, and campaign tools for customer interactions.

GoTo Connect’s pricing includes two primary plans. The Basic plan at $27 per user/month covers essential phone and meeting features. The Standard plan, at $32 per user/month, offers an extended system including phone, chat, and video, with additional functionalities in meetings and calls.

What Are the Pros of GoTo Connect According to User Reviews

Our research involved reviewing user feedback from G2 and GetApp. Here’s a list of the common pros.

  • Consistently High Call Quality: Users report clear and reliable call experiences.
  • Prompt Customer Support: The support team is known for its quick and effective assistance.
  • User-Friendly Platform: The system is intuitive and easy to use.
  • Remote Work Flexibility: Enables efficient call forwarding to mobile devices for remote work.
  • Comprehensive Reporting Features: Helps manage team productivity through detailed reporting.
  • Straightforward Setup: Users appreciate the simple and quick installation process.
  • Integrated Communication Platform: Centralizes various communication tools effectively.

What Are the Cons of GoTo Connect According to User Reviews

  • Caller ID Integration Issues: Difficulties in integrating caller ID with external systems.
  • App Instability: Reports of frequent application glitches.
  • Confusing Billing and Onboarding: While setup is smooth, billing procedures can be perplexing.
  • Lengthy Support Verification Process: Extended time required for support verification.
  • Reliance on Stable Internet: Optimal performance depends on consistent internet connection.
  • Limited Call Tracking: Some challenges in accurately monitoring call metrics.
  • Glitches in Large Group Calls: Occasional technical issues during calls with many participants.

GoTo Connect: In Summary

GoTo Connect has its strengths. But, there are reasons to look elsewhere. User reviews reveal issues. Problems with caller ID and app glitches are common. Large group calls sometimes fail. These issues can disrupt business communications.

The need for stable internet is also a drawback. This limits reliability. Call tracking is another weak point. For some businesses, these limitations are significant. They might prefer an alternative with fewer issues.

Now, let’s explore the top 10 alternatives to GoTo Connect.

1. RingCentral MVP

RingCentral MVP is a versatile cloud communication solution for businesses, merging vital communication tools. It enhances team efficiency with integrated voice, video, messaging, and collaboration options. Ideal for remote teams, its video conferencing and cloud phone systems elevate productivity. Businesses seeking scalable, advanced communication solutions favor RingCentral MVP for its operational and communicative efficiency.

Distinctive Features of RingCentral MVP:

  • Unified Communication Platform: Blends phone, messaging, and video with analytics for integrated team interactions.
  • Workflow Optimization: Employs technology to enhance task efficiency and reduce repetitive work.
  • Insightful Data Analysis: Offers critical analytics aiding strategic business communication decisions.
  • Webinar Management Ease: Facilitates effortless webinar setup and control via the RingCentral app.
  • Hybrid Collaboration Spaces: Transforms areas into connected collaborative environments.
  • Broad Application Compatibility: Features numerous integrations with widely-used apps for increased utility.
  • Strategic Business Insights: Provides in-depth analytics for sales and operational decision-making.

RingCentral MVP’s pricing includes the Core Plan at $30/user/month with unlimited calling and basic integrations. The Advanced Plan at $35/user/month adds auto call recording and advanced call management. The Ultra Plan, at $45/user/month, encompasses extensive video, chat, and detailed analytics, catering to diverse business communication needs.

What Are the Pros of RingCentral MVP According to User Reviews

We took into account user feedback on G2 and GetApp in our research. Below, you’ll find a list of the common pros.

  • Uninterrupted Connectivity: Ensures continuous cloud-based business communication.
  • Integrated Communication Modes: Merges phone, fax, and text in one platform.
  • Prompt Customer Support: Provides quick resolution of technical issues.
  • Intuitive Use: Features an easy setup and user-friendly interface.
  • Comprehensive Integration: Seamlessly compatible with tools like JobDiva and Microsoft 365.
  • Device and Location Flexibility: Adapts to different devices and work settings.
  • Complete Communication Package: Offers a unified solution for phone, fax, and remote collaboration.

What Are the Cons of RingCentral MVP According to User Reviews

Now a list of the cons. There are some great RingCentral MVP alternatives if you need one.

  • Initial Usage Complexity: Users report initial challenges in adapting to the platform.
  • Limited Choice of Area Codes: Some area codes are not readily available.
  • Unexpected Billing: Occasional issues with charges and slow resolution.
  • Licensing Expenses: Concerns over the cost of acquiring licenses.
  • Challenging Renewal Process: Frustration with account renewal procedures.
  • Variable Support Quality: Inconsistency in customer service experiences.
  • Data-Dependent Quality: Call quality varies with internet signal strength.

RingCentral MVP Vs. GoTo Connect

AspectRingCentral MVPGoTo Connect
PricingCore Plan: $30/user/month, Advanced Plan: $35/user/month, Ultra Plan: $45/user/monthBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesUnified Communication Platform, Workflow Automation, Powerful Analytics, RingCentral Webinar™, RingCentral Rooms™, Extensive Integration Capabilities, Real-Time AnalyticsUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsUninterrupted Connectivity, Integrated Communication Modes, Prompt Customer Support, Intuitive Use, Comprehensive Integration, Device and Location Flexibility, Complete Communication PackageConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsInitial Usage Complexity, Limited Choice of Area Codes, Unexpected Billing, Licensing Expenses, Challenging Renewal Process, Variable Support Quality, Data-Dependent QualityCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceIdeal for businesses seeking an all-in-one communication platform with extensive integration capabilities and scalable solutions.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

RingCentral MVP stands out for its comprehensive communication platform, integrating phone, messaging, and video with powerful analytics. Its pricing aligns with its advanced capabilities, offering a range of plans suitable for diverse business needs. Ideal for businesses seeking an all-in-one solution with extensive integration capabilities and scalable solutions.

2. Nextiva

Nextiva excels as a versatile solution for business communication and collaboration, catering to various company sizes. It combines VoIP, video conferencing, and messaging, boosting communication efficiency. Ideal for remote operations and customer engagement, Nextiva offers an easy-to-use interface and reliable performance, scaling from small startups to large corporations.

Distinct Features of Nextiva:

  • Comprehensive Communication Integration: Combines voice, text, video, and email with productivity tools for an enhanced customer experience.
  • Team Collaboration Enhancement: Facilitates efficient team communication, thereby increasing productivity.
  • Comprehensive Customer Interaction View: Offers an all-encompassing perspective on customer communications.
  • Immediate Customer Data Access: Provides quick access to customer information to enhance interactions.
  • Valuable Customer Insights: Generates insightful analytics to strengthen customer relations.
  • Customer Journey Tracking: Analyzes customer interactions for deeper understanding over time.
  • Streamlined Customer Interaction: Automates engagement processes for customers.

Nextiva’s plans address various business needs. The Essential plan at $29.95/user/month offers unlimited calls and basic features for core communication. The Professional plan, priced at $33.95/user/month, is tailored for smaller teams, including unlimited conferencing. The Enterprise plan, at $43.95/user/month, is designed for larger teams, adding advanced features like call recording.

What Are the Pros of Nextiva According to User Reviews

In our research, we looked at user feedback from G2 and Trustpilot. Here’s a list of the common pros.

  • Wide-Ranging Services: Provides multiple features for diverse business needs.
  • Multi-Device Compatibility: Functions well across various devices.
  • User Management Ease: Offers a straightforward interface for user and device management.
  • Accessible Call Monitoring: Enables remote monitoring of calls and voicemails.
  • Effortless Implementation: Quick and easy setup process.
  • Adaptable Across Platforms: Functions on hard phones, desktops, and mobile apps.
  • Continuous System Enhancements: Regularly updates for system improvement.

What Are the Cons of Nextiva According to User Reviews

Here’s a rundown of the drawbacks. And if you’re seeking Nextiva alternatives, we’ve got you covered.

  • Longer Wait for Support: Users experience delays in receiving technical help.
  • Delayed Text Update: Slower real-time updates on texts across devices.
  • System Integration Hurdles: Challenges in integrating with some platforms.
  • Functionality Complexity: Some features are seen as complex.
  • Upgrade for Additional Features: Upgrading contracts is needed for more features.
  • Inconsistent Application Functionality: Some issues with desktop and mobile apps.
  • Support-Reliant Administration: Dependence on support for certain management tasks.

Nextiva Vs. GoTo Connect

AspectNextivaGoTo Connect
PricingEssential: $29.95/user/month, Professional: $33.95/user/month, Enterprise: $43.95/user/monthBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesComprehensive Communication Integration, Team Collaboration Enhancement, Comprehensive Customer Interaction View, Immediate Customer Data Access, Valuable Customer Insights, Customer Journey Tracking, Streamlined Customer InteractionUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsWide-Ranging Services, Multi-Device Compatibility, User Management Ease, Accessible Call Monitoring, Effortless Implementation, Adaptable Across Platforms, Continuous System EnhancementsConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsLonger Wait for Support, Delayed Text Update, System Integration Hurdles, Functionality Complexity, Upgrade for Additional Features, Inconsistent Application Functionality, Support-Reliant AdministrationCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceSuitable for businesses needing a comprehensive communication system with insights and customer journey tracking for improved customer relations.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Nextiva is a top pick for businesses seeking a holistic communication system with robust customer interaction tools. Its competitive pricing provides valuable insights and team collaboration enhancements. Suitable for businesses needing comprehensive communication integration with customer journey tracking.

3. Ooma Office

Ooma Office stands out as an efficient and affordable business phone system, particularly suited for small to medium-sized companies. It offers an array of VoIP features such as virtual receptionists, efficient call routing, and easy-to-manage voicemail and conference calls. Its straightforward setup and user-friendly management make it an attractive option for businesses aiming to improve their communication systems and professional presence.

Unique Features of Ooma Office:

  • Integrates Communication Modes: Melds call, messaging, and video into a unified platform.
  • AI-Powered Capabilities: Offers features like live transcriptions and AI support for efficient task handling.
  • Adaptable to Business Growth: A scalable, cloud-based system for evolving business needs.
  • Dependable and Easy to Use: High reliability and accessible across various devices.
  • Tailored Call Management: Flexible call forwarding to specific teams or devices.
  • Comprehensive Messaging and Meeting Tools: Enables efficient file sharing and AI-enhanced video meetings.
  • Wide-Ranging App Compatibility: Flawlessly integrates with major applications including Salesforce and Google Workspace.

Ooma Office’s plans come packed with over 50 features. The Essentials plan, priced at $19.95/user/month, offers unlimited calling and a mobile application. The Pro plan, at $24.95/user/month, includes video conferencing and call recording. For $29.95/user/month, the Pro Plus plan adds CRM integration and expanded video conference capabilities.

What Are the Pros of Ooma Office According to User Reviews

We incorporated user feedback from G2 and GetApp into our research. Now, let’s dive into the common pros.

  • User-Friendly Setup: Easy to set up and manage, ideal for all users.
  • Budget-Friendly: Offers cost-effective solutions for phone services.
  • Flexible Call Management: Virtual receptionist feature for managing calls.
  • Extensive Features: Includes comprehensive functionalities like voicemail and text messaging.
  • CRM and Mobile Integration: Setups available for cellphones to enhance business communications.
  • High-Quality Audio: Offers clear sound without connection issues.
  • Exceptional Support: Known for responsive and helpful customer and sales support.

What Are the Cons of Ooma Office According to User Reviews

Here’s a rundown of the cons. If necessary, consider exploring alternatives to Ooma Office.

  • User-Friendly Setup: Easy to set up and manage, ideal for all users.
  • Budget-Friendly: Offers cost-effective solutions for phone services.
  • Flexible Call Management: Virtual receptionist feature for managing calls.
  • Extensive Features: Includes comprehensive functionalities like voicemail and text messaging.
  • CRM and Mobile Integration: Setups available for cellphones to enhance business communications.
  • High-Quality Audio: Offers clear sound without connection issues.
  • Exceptional Support: Known for responsive and helpful customer and sales support.

Ooma Office Vs. GoTo Connect

AspectOoma OfficeGoTo Connect
PricingEssentials: $19.95/user/month, Pro: $24.95/user/month, Pro Plus: $29.95/user/monthBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesIntegrates Communication Modes, AI-Powered Capabilities, Adaptable to Business Growth, Dependable and Easy to Use, Tailored Call Management, Comprehensive Messaging and Meeting Tools, Wide-Ranging App CompatibilityUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsUser-Friendly Setup, Budget-Friendly, Flexible Call Management, Extensive Features, CRM and Mobile Integration, High-Quality Audio, Exceptional SupportConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsThe cons of Ooma Office were not provided in the original information. Please provide additional details for this section.Caller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceSuitable for businesses of all sizes looking for an affordable, user-friendly, and scalable communication solution with AI features and extensive app integration.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Ooma Office is a budget-friendly choice with AI-powered capabilities, adaptable to business growth. Its user-friendly setup and extensive feature set cater to businesses of all sizes. Ideal for an affordable, scalable, and user-friendly communication solution.

4. Vonage Business Communications

Vonage Business Communications is a versatile communication platform ideal for businesses. It offers a suite of tools including voice, video conferencing, and team messaging, facilitating productivity and connectivity. Its user-friendly design, consistent call quality, and adaptability make it suitable for various business sizes, enhancing communication and operational efficiency.

Unique Features of Vonage Business Communications:

  • Comprehensive Desktop Application: Combines calls, video, and messaging with diverse app integrations.
  • Versatile Mobile Application: Supports work calls and messages on iOS and Android devices using work numbers.
  • Diverse Desk Phone Options: Offers business phones from brands like Panasonic and Poly, plus BYOD support.
  • Integrated Video Collaboration: Features include chat, screen sharing, recording, and whiteboarding for video meetings.
  • All-In-One Small Business Solution: Bundles call center functionalities like call queues and recording in one application.
  • Scalable Communication Tools: User-friendly tools for remote communication and collaboration.
  • Innovative Business Inbox: Incorporates SMS, MMS, and Facebook Messenger for efficient customer interactions.

Vonage provides three main pricing tiers. The Basic Mobile plan at $13.99/line/month includes unlimited calls and messaging with app support. The Premium plan, priced at $20.99/line/month, offers video meetings and app integrations. The Advanced plan at $27.99/line/month adds additional capabilities such as call recording and voicemail transcription.

What Are the Pros of Vonage Business Communications According to User Reviews

User feedback from G2 and Trustpilot played a key role in our research. Below, you’ll see a list of the common pros.

  • User-Friendly Platform: Known for its easy-to-use interface for communication services.
  • Hassle-Free Device Setup: Features plug-and-play devices for quick setup.
  • Intuitive Interface Design: Offers a clear and user-friendly interface.
  • Efficient Customer Support: Provides prompt and knowledgeable support.
  • Diverse Coordination Features: Multiple functionalities for effective business communication.
  • Video Conferencing Capabilities: Enhances service value with video meeting options.
  • Team Messaging Functionality: Facilitates effective team communication.

What Are the Cons of Vonage Business Communications According to User Reviews

Presenting a list of the downsides. You can explore Vonage Business Communications alternatives if it suits your needs.

  • Pricing Concerns: Viewed as costly by some users.
  • Web and App Functionality Issues: Discontent with web and mobile app functionality.
  • Texting Window Complexity: Inconvenience due to separate texting windows.
  • Frequent Call Disconnections: Instances of calls disconnecting unexpectedly.
  • Time-Consuming Verification: Lengthy verification process for certain features.
  • Absence of Email Integration: Lack of email notifications for important updates.
  • Separated UI for Communication: Separate interfaces for calls and messaging can be cumbersome.

Vonage Business Communications Vs. GoTo Connect

AspectVonage Business CommunicationsGoTo Connect
PricingBasic Mobile: $13.99/line/month, Premium: $20.99/line/month, Advanced: $27.99/line/monthBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesComprehensive Desktop Application, Versatile Mobile Application, Diverse Desk Phone Options, Integrated Video Collaboration, All-In-One Small Business Solution, Scalable Communication Tools, Innovative Business InboxUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsUser-Friendly Platform, Hassle-Free Device Setup, Intuitive Interface Design, Efficient Customer Support, Diverse Coordination Features, Video Conferencing Capabilities, Team Messaging FunctionalityConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsPricing Concerns, Web and App Functionality Issues, Texting Window Complexity, Frequent Call Disconnections, Time-Consuming Verification, Absence of Email Integration, Separated UI for CommunicationCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceIdeal for businesses seeking a versatile, user-friendly communication platform with a range of features suitable for small to medium-sized businesses.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Vonage Business Communications offers a versatile platform, ideal for small to medium-sized businesses. Its range of features and user-friendly design make it a strong competitor. Best for businesses seeking a comprehensive, easy-to-use communication platform.

5. Intermedia Unite

Intermedia Unite serves as an effective tool for professional communication and collaboration. It integrates voice, video, chat, and file sharing, making it a valuable asset for modern business needs. Offering call management, video conferencing, and mobile support, Intermedia Unite excels in enhancing productivity and client engagement.

Unique Features of Intermedia Unite:

  • Unified Communication Suite: Combines essential communication functions, including phone, messaging, and video, on a single platform.
  • Plug-and-Play Desk Phone Compatibility: Offers phones ready for immediate use with Intermedia Unite.
  • Multi-Device Application: Enables communication via calls, chats, and video on various devices.
  • Advanced Contact Center Options: Provides superior call features to improve client interactions and efficiency.
  • Team Collaboration Tools: Facilitates team communication with integrated chat and file-sharing.
  • Comprehensive Customer Interaction Management: Handles all aspects of customer communications effectively.
  • AI-Driven Insights: Utilizes AI for transcriptions, summaries, and in-depth business analytics.

Intermedia Unite offers two primary plans. The Unite Pro plan, priced at $27.99, caters to mobile workers with key communication tools. The Unite Enterprise plan at $32.99 is geared towards executives, providing more advanced features. Both plans include unlimited calling and video conferencing, with extra services like archiving available at an additional cost. Supplementary options include fax lines and toll-free numbers.

What Are the Pros of Intermedia Unite According to User Reviews

When conducting our research, we referred to user feedback from G2 and GetApp. Here, you’ll find a list of the common pros.

  • All-In-One Application: Consolidates diverse communication tools in one application.
  • Exceptional Support Services: Renowned for responsive and efficient customer support.
  • Enhanced Work Efficiency: Aids remote work with productive features.
  • Simplified Setup Process: Easy and intuitive setup for user accounts.
  • No Additional Software Needs: Facilitates complete functionality without extra software.
  • Reliable and Cost-Effective: Offers dependable services at competitive prices.
  • Mobile Work Flexibility: Accommodates remote working with its adaptable mobile features.

What Are the Cons of Intermedia Unite According to User Reviews

Let’s outline the cons. Should you require them, there are some Intermedia Unite alternatives worth considering.

  • Cumbersome Mobile App: Some users find the mobile app bulky and less user-friendly.
  • Partner Portal Interface: Requires improvement for more intuitive navigation.
  • Login Authentication Issues: Occasional problems with recognizing user logins.
  • Cellular Data Performance: Challenges in app functionality when using cellular data.
  • Complex Feature Configuration: Difficulties in setting up specific features like auto attendants.
  • Concerns Over Pricing: Some users feel the pricing is high, especially with additional add-ons.
  • Initial Support Response: Issues with promptness and effectiveness in initial customer support interactions.

Intermedia Unite Vs. GoTo Connect

AspectIntermedia UniteGoTo Connect
PricingUnite Pro: $27.99, Unite Enterprise: $32.99 (additional services at extra cost)Basic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesUnified Communication Suite, Plug-and-Play Desk Phone Compatibility, Multi-Device Application, Advanced Contact Center Options, Team Collaboration Tools, Comprehensive Customer Interaction Management, AI-Driven InsightsUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsAll-In-One Application, Exceptional Support Services, Enhanced Work Efficiency, Simplified Setup Process, No Additional Software Needs, Reliable and Cost-Effective, Mobile Work FlexibilityConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsCumbersome Mobile App, Partner Portal Interface, Login Authentication Issues, Cellular Data Performance, Complex Feature Configuration, Concerns Over Pricing, Initial Support ResponseCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceIdeal for businesses seeking a comprehensive and scalable unified communication platform with advanced features and AI-driven insights.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Intermedia Unite excels with its all-in-one application and exceptional support services. Its features enhance work efficiency and offer mobile work flexibility. Ideal for businesses seeking a scalable unified communication platform with advanced features and AI-driven insights.

6. OpenPhone

OpenPhone serves as an effective business phone system, enhancing customer service for companies. It features a virtual number accessible on multiple devices, enabling calls, texts, and voicemail management from any location. OpenPhone is perfect for businesses seeking efficient call routing and integration with key tools like Slack and HubSpot, ensuring streamlined communication and a professional presence.

Distinct Features of OpenPhone:

  • All-In-One Communication: Merges calls, messaging, and contacts in a single app for convenience.
  • Efficient Business Communication Dashboard: Manages calls and messages effectively through OpenPhone’s dashboard.
  • Teamwork-Driven Phone Numbers: Each number doubles as a collaborative workspace, aiding in customer communication management.
  • Comprehensive Communication Record: Keeps track of calls, voicemail transcriptions, and messages in one place.
  • Advanced Contact Organization: Stores detailed contact information and offers a shared address book.
  • Quick Start-Up: Setting up is hassle-free, with instant number assignment and app deployment.
  • Shared Number Teamwork: Facilitates collective customer support with shared numbers for a cohesive team approach.

OpenPhone’s pricing plans cater to different business sizes. The $19 per user/month Starter plan provides basic features like local numbers and messaging. The $33 per user/month Business plan includes group calling and CRM integrations. The Enterprise plan, with custom pricing, is tailored for larger organizations, featuring priority support and advanced management.

What Are the Pros of OpenPhone According to User Reviews

We factored in user feedback from G2 and Trustpilot during our research. Here’s a list of the common pros.

  • Budget-Friendly: Highly cost-effective, ideal for small businesses.
  • Prompt Customer Support: Renowned for its quick and supportive customer service.
  • Straightforward Setup: Setting up OpenPhone is easy and user-friendly.
  • Diverse Functionalities: Offers a variety of tools, from collaboration to communication enhancement.
  • Intuitive App Design: Lauded for its easy-to-use app and interface.
  • Smooth Cross-Device Usage: Ensures a consistent experience across different devices.
  • Feature-Rich Platform: Provides numerous valuable tools like automated responses and voicemail transcription.

What Are the Cons of OpenPhone According to User Reviews

Now, onto the list of drawbacks. For those seeking alternatives to OpenPhone, there are options available.

  • SMS Verification Challenges: Difficulties in using the service for SMS verification with certain platforms.
  • Incompatibility with Hardware Phones: Lacks integration with physical handsets.
  • Occasional Service Interruptions: Infrequent instances of VoIP service unreliability.
  • External Contact Addition Difficulty: Adding outside contacts can be cumbersome.
  • Android App Bugs: Some users encounter bugs in the Android version.
  • Missing Call-Hold Functionality: The absence of a call-holding feature noted by users.
  • Update-Related Glitches: Temporary issues during the addition or updating of new features.

OpenPhone Vs. GoTo Connect

AspectOpenPhoneGoTo Connect
PricingStarter: $19/user/month, Business: $33/user/month, Enterprise: Custom PricingBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesAll-In-One Communication, Efficient Business Communication Dashboard, Teamwork-Driven Phone Numbers, Comprehensive Communication Record, Advanced Contact Organization, Quick Start-Up, Shared Number TeamworkUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsBudget-Friendly, Prompt Customer Support, Straightforward Setup, Diverse Functionalities, Intuitive App Design, Smooth Cross-Device Usage, Feature-Rich PlatformConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsSMS Verification Challenges, Incompatibility with Hardware Phones, Occasional Service Interruptions, External Contact Addition Difficulty, Android App Bugs, Missing Call-Hold Functionality, Update-Related GlitchesCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceIdeal for small to medium-sized businesses looking for a budget-friendly, feature-rich communication platform with collaborative capabilities.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

OpenPhone is perfect for small to medium-sized businesses looking for an affordable, feature-rich platform. It offers budget-friendly pricing, diverse functionalities, and smooth cross-device usage. Ideal for businesses seeking a collaborative, feature-rich communication platform.

7. Dialpad Ai Voice

Dialpad Ai Voice brings a transformative approach to business communications, leveraging AI-driven voice technology for superior call management. This platform combines calling, messaging, and video, offering a straightforward interface for an enhanced communication experience. Ideal for businesses aiming to improve communication, customer engagement, and efficiency, Dialpad Ai Voice features intelligent call routing, auto-transcriptions, and analytics.

Key Attributes of Dialpad Ai Voice:

  • Unified Communication Solution: Consolidates call, message, and video features within one system.
  • AI-Powered Functionality: Equipped with live call transcription and AI for notes and tasks.
  • Scalable Cloud System: Adapts to growing business needs with a cloud-based framework.
  • Consistent Performance: High uptime and broad device compatibility.
  • Intelligent Call Distribution: Enables efficient call routing with customizable settings.
  • Multipurpose Messaging and Meeting: Supports comprehensive file sharing and AI-powered video meetings.
  • Broad App Compatibility: Integrates effortlessly with key platforms like Salesforce and Google Workspace.

Dialpad Ai Voice offers diverse pricing plans. The $23/user/month Standard Plan is great for smaller teams needing unlimited calling and AI meetings. The $35/user/month Pro Plan adds CRM support and is tailored for multiple locations. Large organizations can opt for the customizable Enterprise Plan, designed for scalability.

What Are the Pros of Dialpad Ai Voice According to User Reviews

Our research included a review of user feedback on G2 and Trustpilot. Now, let’s go over the common pros.

  • User-Friendly Interface: Renowned for its simple, intuitive design.
  • Mobile Connectivity: Ensures accessibility of calls and texts on mobile devices.
  • Enhanced AI Transcriptions: Provides organized, searchable call records.
  • Comprehensive Call Features: Rich in telephony capabilities.
  • Business Call Efficiency: Optimal for regular business phone interactions.
  • Smooth Integration with Platforms: Compatible with Gmail and other platforms.
  • Meeting Translation Feature: Offers real-time language translation during calls.

What Are the Cons of Dialpad Ai Voice According to User Reviews

Turning to the cons, here they are. If you’re in search of Dialpad Ai Voice alternatives, look no further.

  • Limited Global Call Scope: Some restrictions on international calls.
  • Variable Customer Support: Occasional issues with responsiveness.
  • Transcription Quality: Occasional inaccuracies in transcription, especially with informal language.
  • Extra Text Messaging Fees: Charges for specific text services.
  • Call and System Stability: Reports of call drops and occasional system delays.
  • Limited Language Range: Mainly supports English, restricting usage in multilingual environments.
  • Integration Hurdles: Some challenges with integrating and maintaining system connections.

Dialpad Ai Voice Vs. GoTo Connect

AspectDialpad Ai VoiceGoTo Connect
PricingStandard Plan: $23/user/month, Pro Plan: $35/user/month, Enterprise Plan: Custom pricingBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesUnified Communication Solution, AI-Powered Functionality, Scalable Cloud System, Consistent Performance, Intelligent Call Distribution, Multipurpose Messaging and Meeting, Broad App CompatibilityUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsUser-Friendly Interface, Mobile Connectivity, Enhanced AI Transcriptions, Comprehensive Call Features, Business Call Efficiency, Smooth Integration with Platforms, Meeting Translation FeatureConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsLimited Global Call Scope, Variable Customer Support, Transcription Quality, Extra Text Messaging Fees, Call and System Stability, Limited Language Range, Integration HurdlesCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceSuitable for businesses of varying sizes seeking an AI-enhanced unified communication system that is scalable and offers smooth integration with popular apps.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Dialpad AI Voice is great for businesses of varying sizes looking for AI-enhanced communication. Its user-friendly interface and mobile connectivity stand out. Suitable for businesses seeking a scalable, AI-powered unified communication system with smooth app integration.

8. Aircall

Aircall offers a cloud-based phone system focused on enhancing business communications. It combines voice calls, team messaging, and integrates with business tools. Renowned for its user-friendly design and versatility, Aircall is a favored option for businesses aiming to improve their telephony systems and customer interactions.

Key Features of Aircall:

  • Tailored for Business Communication: Optimized for integration, serving sales and support teams efficiently.
  • Email and Video Tool Integration: Popular among over 17,000 companies, facilitating efficient communication.
  • AI-Powered Efficiency: Includes an AI package to elevate team productivity.
  • Quick Setup: Enables fast deployment, allowing worldwide communication effortlessly.
  • Broad App Integrations: Links smoothly with CRM and help desk software, enhancing communication effectiveness.
  • Real-Time Performance Insights: Tracks team and individual performance with immediate analytics.
  • Easy Administration: Streamlines admin tasks, adapting to business growth and changes.

Aircall’s pricing suits different business needs. The Essentials plan at $40 per license per month offers basic call features and unlimited inbound calls. The Professional plan at $70 per license per month includes advanced tools and analytics. A customized plan is also available, priced individually, with extra options for AI and analytics.

What Are the Pros of Aircall According to User Reviews

We considered user feedback from G2 and GetApp in our research. Here’s a list of the common pros.

  • User-Friendly Interface: Renowned for its simplicity.
  • Seamless Integrations: Effective compatibility with systems like HubSpot.
  • Efficient Dashboard: Manages lines and users effectively.
  • Clear Call Quality: Known for reliable, high-quality calls.
  • Multi-Device Usability: Accessible across different devices.
  • Training Tools: Provides useful resources for staff training.
  • Reliable Customer Support: Offers generally responsive assistance.

What Are the Cons of Aircall According to User Reviews

Listing the cons for your reference. You may want to explore Aircall alternatives as well.

  • Billing Issues: Concerns about overcharges and billing inaccuracies.
  • System Freezes: Reports of the system locking up.
  • Connection Problems: Users face frequent disconnections.
  • Call Disruptions: Unexpected call terminations occur occasionally.
  • Limited Customization: A need for more personalization options.
  • Compliance Challenges: Difficulties in adhering to non-US regulations, particularly in SMS.
  • Technical Issues: Some glitches in messaging and alert systems.

Aircall Vs. GoTo Connect

AspectAircallGoTo Connect
PricingEssentials: $40/license/month, Professional: $70/license/month, Custom Plan: Individually pricedBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesTailored for Business Communication, Email and Video Tool Integration, AI-Powered Efficiency, Quick Setup, Broad App Integrations, Real-Time Performance Insights, Easy AdministrationUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsUser-Friendly Interface, Seamless Integrations, Efficient Dashboard, Clear Call Quality, Multi-Device Usability, Training Tools, Reliable Customer SupportConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsBilling Issues, System Freezes, Connection Problems, Call Disruptions, Limited Customization, Compliance Challenges, Technical IssuesCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceBest suited for businesses looking for a robust cloud-based phone system with seamless integrations and AI-driven productivity tools.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Aircall is well-suited for businesses needing a robust cloud-based phone system with AI-driven tools. It offers seamless integrations and efficient dashboard management. Best for businesses looking for a comprehensive phone system with seamless app integrations.

9. Webex Calling

Webex Calling provides an innovative cloud-based phone system, perfect for the needs of contemporary businesses. It enables efficient team collaboration through integrated voice, messaging, and video calls. Renowned for its ease of setup and integration, Webex Calling is a solid choice for businesses aiming to improve communication and productivity.

Core Features of Webex Calling:

  • Flexible Cloud Calling: Offers a versatile cloud calling system, suitable for hybrid work environments.
  • Industry Leader in UCC: Gains recognition for its excellence in unified communications and collaboration.
  • Guaranteed Calling Availability: Ensures continuous calling capability with robust survivability options.
  • Advanced Mobile Calling Features: Enables professional calling features on personal mobile devices through Webex Go.
  • Powerful Remote Communication System: A cloud-based phone system designed for effective communication anywhere.
  • All-in-One Collaboration Solution: Integrates various communication tools into one comprehensive platform.
  • Simplified IT Management: Offers easy administration and flexible migration options, accommodating both cloud and on-premises setups.

Webex offers tailored plans for diverse business requirements. The “Webex Call” plan, priced at $17 per license per month, includes unlimited calling and a business number. The “Webex Suite,” at $25 per license per month, expands meeting capacities and other functionalities. Large businesses can explore “Webex Enterprise,” which provides customized solutions with pricing on request.

What Are the Pros of Webex Calling According to User Reviews

In our research, we examined user feedback from G2 and GetApp. Below, you’ll find a list of the common pros.

  • Effortless Call Switching: Enables smooth call transitions across various devices.
  • Superior Call Clarity: Delivers consistently high-quality audio, even for international calls.
  • Customizable Call Options: Users can personalize greetings and call-forwarding settings.
  • Responsive Support: Commended for its effective customer service.
  • Ideal for Everyday Business Communication: Well-suited for regular use in a business context.
  • Compatible with Webex Products: Integrates seamlessly with other Webex tools.
  • High-Definition Video Conferencing: Enhances meetings with superior video quality.

What Are the Cons of Webex Calling According to User Reviews

A list of the cons follows. If you’re interested, there are alternatives to Webex Calling to explore.

  • Intermittent Call Interruptions: Reports of sporadic call drops.
  • Mobile App Responsiveness: Performance issues noted on older mobile devices.
  • Restricted App Integration: Limited compatibility with some external apps.
  • Initial User Interface Complexity: New users may struggle with the interface.
  • Dependence on Strong Internet: Requires reliable internet for best performance.
  • Mobile UI Improvement Needed: The mobile app’s interface could be more intuitive.
  • Desire for More Custom Features: Users seek additional customization, like altering backgrounds or fonts.

Webex Calling Vs. GoTo Connect

AspectWebex CallingGoTo Connect
PricingWebex Call: $17/license/month, Webex Suite: $25/license/month, Webex Enterprise: Custom PricingBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesFlexible Cloud Calling, Industry Leader in UCC, Guaranteed Calling Availability, Advanced Mobile Calling Features, Powerful Remote Communication System, All-in-One Collaboration Solution, Simplified IT ManagementUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsEffortless Call Switching, Superior Call Clarity, Customizable Call Options, Responsive Support, Ideal for Everyday Business Communication, Compatible with Webex Products, High-Definition Video ConferencingConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsIntermittent Call Interruptions, Mobile App Responsiveness, Restricted App Integration, Initial User Interface Complexity, Dependence on Strong Internet, Mobile UI Improvement Needed, Desire for More Custom FeaturesCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceIdeal for businesses seeking a robust, cloud-based unified communication and collaboration solution that is both flexible and scalable.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

Webex Calling is ideal for businesses needing a flexible, cloud-based communication solution. It offers high-definition video conferencing and is compatible with Webex products. Suitable for businesses seeking a robust, scalable unified communication and collaboration solution.

10. 3CX

3CX presents a comprehensive communication solution for businesses, blending voice, video, chat, and contact center capabilities. Its simplicity caters to various business needs, excelling in adaptability, scalability, and cost-effectiveness. Renowned for bolstering remote work, customer service, and team collaboration, 3CX stands as a robust tool in today’s dynamic business landscape.

Core Features of 3CX:

  • Easy Video Meetings: Facilitates video conferences with effective tools for remote collaboration.
  • PBX for Remote Teams: Efficiently handles calls and messaging, supported by a mobile app, tailored for remote employees.
  • Live Chat Integration: Enables direct chat-to-call or video transitions from websites, enhancing customer engagement.
  • User-Friendly Administration: Simplifies set-up, both in-house and cloud-based, suited for remote operations.
  • Direct Web Meeting Functionality: Offers web conferencing without extra software requirements.
  • Advanced Call Center Features: Includes comprehensive call center tools for detailed reporting and analytics.
  • Multifaceted Communication Handling: Efficiently manages various communication channels, including business messaging and SMS.

3CX caters to diverse business sizes with its pricing plans. The Free Plan supports up to 10 users, offering essential telephony and video conferencing. The SMB Plan, priced at $175 annually, accommodates 20 users, enhancing call management. For larger enterprises, PRO and ENT Plans start from $145 and $180 annually, respectively, adding CRM integration and more sophisticated features.

What Are the Pros of 3CX According to User Reviews

We analyzed user feedback on G2 and GetApp to inform our research. Now, here’s a list of the common pros.

  • Stable Call Connections: Offers reliable call connectivity.
  • Cross-Device Compatibility: Accessible on various devices and operating systems.
  • Intuitive System Set-Up: User-friendly, facilitating straightforward system management.
  • Efficient Call Handling: Equipped with call recording and streamlined reporting.
  • Clear Audio Quality: Known for excellent call clarity.
  • Wide-ranging App Integrations: Compatible with multiple business apps.
  • Simple User Interface: Designed for ease of use and efficient operation.

What Are the Cons of 3CX According to User Reviews

We’ve compiled a list of the cons. If 3CX doesn’t meet your needs, there are alternative solutions to consider.

  • Restricted Phone Customization: Limited options for personalizing the phone interface.
  • Support and Forum Issues: Difficulties with forum access and managing licenses.
  • Mobile App Design: Needs enhancement for better usability.
  • Occasional Technical Hiccups: Some small operational glitches.
  • Sporadic Call Connection Issues: Challenges with consistent call connectivity.
  • Complex Reporting: Users face hurdles in report generation and customization.
  • Software Integration Difficulties: Challenges encountered when linking with software like Microsoft Teams.

3CX Vs. GoTo Connect

Aspect3CXGoTo Connect
PricingFree Plan: Up to 10 users, SMB Plan: $175/year (20 users), PRO/ENT Plans: Starting from $145/$180 annuallyBasic Plan: $27/user/month, Standard Plan: $32/user/month
Key FeaturesEasy Video Meetings, PBX for Remote Teams, Live Chat Integration, User-Friendly Administration, Direct Web Meeting Functionality, Advanced Call Center Features, Multifaceted Communication HandlingUnified Communication Solution, Centralized Setup and Management, Accessible on Multiple Devices, HD Video Conferencing, Customizable Call Handling, Supports Flexible Working, Enhanced Interaction Tools
User Feedback ProsStable Call Connections, Cross-Device Compatibility, Intuitive System Set-Up, Efficient Call Handling, Clear Audio Quality, Wide-ranging App Integrations, Simple User InterfaceConsistently High Call Quality, Prompt Customer Support, User-Friendly Platform, Remote Work Flexibility, Comprehensive Reporting Features, Straightforward Setup, Integrated Communication Platform
User Feedback ConsRestricted Phone Customization, Support and Forum Issues, Mobile App Design, Occasional Technical Hiccups, Sporadic Call Connection Issues, Complex Reporting, Software Integration DifficultiesCaller ID Integration Issues, App Instability, Confusing Billing and Onboarding, Lengthy Support Verification Process, Reliance on Stable Internet, Limited Call Tracking, Glitches in Large Group Calls
Target AudienceSuitable for businesses of all sizes looking for a comprehensive communication system with a focus on remote collaboration and efficient call management.Suited for businesses looking for a unified communication system with AI-enhanced features, scalability, and integration with popular apps.

3CX is fitting for businesses of all sizes needing a comprehensive communication system. It offers easy video meetings and efficient call management. Suitable for those looking for remote collaboration and effective call handling in a unified system.

Summing Up

RingCentral MVP excels as a comprehensive communication solution, merging phone, messaging, and video with analytics. Its pricing structure is designed to match its advanced features, catering to a wide range of business needs. This makes RingCentral MVP an excellent choice for businesses looking for a versatile, all-in-one communication platform that offers scalability and extensive integration capabilities.

Nextiva stands out as an excellent choice for businesses in need of a holistic communication system. With competitive pricing, it offers not just communication tools but also valuable insights for team collaboration. It’s particularly well-suited for companies seeking an integrated communication solution that encompasses customer journey tracking and enhances team productivity.

Ooma Office is a top choice for businesses seeking an affordable yet powerful communication solution. It combines budget-friendliness with AI-driven capabilities and is adaptable to the growth of any business. Its ease of use and comprehensive feature set make it ideal for businesses of all sizes looking for a scalable and user-friendly communication platform.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins