Find Your Perfect Fit: 10 Global Call Forwarding Alternatives

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Prepare for an insightful exploration of the leading alternatives to Global Call Forwarding, thoughtfully selected to cater to your diverse business communication needs. In this guide, we’ll begin by introducing the three standout solutions that offer robust alternatives to Global Call Forwarding.

For each of these alternatives, we maintain a structured approach, conducting a thorough analysis of their features, pricing structures, and user feedback gathered from respected platforms like G2, Capterra, and TrustRadius. This method ensures that you have all the vital information readily available, thanks to our inclusion of a convenient comparison table.

In today’s dynamic business landscape, choosing the right call forwarding and communication solution is paramount. This guide is your trusted companion to assist you in discovering the perfect Global Call Forwarding alternative for your business, ensuring effective communication and enhanced customer service.

TLDR: Our Favorite Global Call Forwarding Alternatives

To sum it up, we’ve identified three excellent Global Call Forwarding alternatives, catering to businesses of all sizes, from startups to large enterprises. Right below, you’ll find a handy table summarizing essential details about these carefully selected options, making it easy for you to choose the ideal fit for your business needs.

SoftwareTarget AudiencePrice
AVOXIBusinesses of all sizesStarting at $19.99/user/month
MightyCallSmall to medium-sized businessesStarting at $20/user/month
CallHippoSmall to large businessesStarting at $20/user/month

Global Call Forwarding Overview

Global Call Forwarding excels in providing virtual phone number solutions that significantly boost business communications. They offer a versatile range of services including toll-free, local, and international call forwarding, allowing businesses to efficiently manage global customer and client calls. Enhanced features such as call routing, voicemail, and time-of-day routing enable companies to increase their accessibility and streamline their communication processes.

Key Features of Global Call Forwarding:

  • Tailored Business VoIP Service: Offers a VoIP solution specifically designed for business use.
  • Full PBX Functionality: Includes comprehensive PBX features with seamless integration into CRM systems.
  • Crystal Clear Internet Calls: Ensures clear calls with free softphone options, economical landline rates, and additional chat and audio conferencing.
  • All-in-One Communication Solution: A versatile tool for various communication needs, including remote work and overseas calling.
  • Cloud-Based PBX: No need for costly hardware; supports calling from multiple devices.
  • Extensive Calling Features: Offers unlimited call recording storage, conference calls, IVR, advanced call routing, complimentary virtual numbers, and ring groups.
  • Device Versatility: Compatible with any device, featuring easy transition and full call management via a web portal.

Their pricing structure is diverse, starting at $12.95 per month for the Basic plan with 303 monthly minutes and extending to $248.95 per month for the Enterprise plan with 12,638 monthly minutes. Extra minutes are priced between 4¢ and 2¢, varying by plan. The company ensures transparent pricing, with a 30-day satisfaction guarantee for businesses and flexible month-to-month service.

What Are the Pros of Global Call Forwarding According to User Reviews

We examined user feedback on G2 and GetApp, and here’s a list of the common pros.

  • Rapid Setup for International Numbers: Enables quick acquisition of phone numbers in various countries.
  • User-Friendly Interface: The platform is straightforward and simple to navigate.
  • Cost-Efficient: Particularly beneficial for small to medium-sized businesses.
  • Responsive Customer Service: Both sales and support teams are quick and helpful.
  • Global Reach: Simplifies making international calls, ideal for businesses expanding globally.
  • Efficient Call Handling: Appreciated for features like auto-attendant and call recording.
  • Effective for International Market Presence: Facilitates easy market entry with comprehensive outbound and inbound call features.

What Are the Cons of Global Call Forwarding According to User Reviews

  • Handling Multiple Numbers: Users seek an improved method for managing various phone numbers.
  • Limited Bulk Discounts: A lack of discounted rates for owning multiple numbers.
  • Softphone Enhancements Needed: Suggestions for better auto-dialing and note-taking functions in the softphone feature.
  • No Call Transcription Service: The lack of transcription services is seen as a disadvantage.
  • Absence of a Referral Program: Users express the need for incentives through referral programs.
  • More Tutorials Required: There is a demand for detailed tutorials to fully utilize the system.
  • Onboarding Complexity: New users find the initial setup process somewhat challenging.

Global Call Forwarding: In Summary

Considering an alternative to Global Call Forwarding could be a strategic move for certain businesses. The platform’s challenges in managing multiple numbers might be cumbersome for companies that handle a large volume of calls across different numbers. This can lead to inefficiencies and confusion. Moreover, the lack of bulk discount offers for purchasing multiple numbers may not align with the budgetary constraints of cost-conscious businesses, making it less attractive for companies looking to optimize expenses.

Another factor is the need for enhanced softphone features. Businesses that depend on sophisticated auto-dialing and effective note-logging might find the existing functionalities insufficient. Also, the absence of a call transcription service could be a deal-breaker for those who rely on detailed call records for compliance, training, or quality assurance. Furthermore, the complex onboarding process and the lack of a comprehensive tutorial system may deter new users or businesses with limited tech expertise. This could lead to a longer adjustment period and affect productivity.

Now, let’s explore our carefully selected list of the 10 best Global Call Forwarding alternatives.

1. AVOXI

AVOXI stands out as a premier cloud communications solution provider, delivering a comprehensive range of services to enhance global business communications. AVOXI specializes in international and toll-free numbers, virtual contact centers, and advanced call management tools. These services enable companies to efficiently connect with clients and partners across the globe. AVOXI’s robust and scalable solutions aim to boost customer interaction, streamline business processes, and elevate communication efficacy for organizations of various sizes.

AVOXI’s Key Features:

  • Worldwide Voice Connectivity: Offers global reach with services in more than 150 countries.
  • Advanced Cloud Voice Network: Delivers superior call quality through direct links to local carriers and optimized traffic routing.
  • Smart SaaS Platform: Provides automated processes and insightful analytics, enhancing telephone number performance visibility.
  • Seamless Tech Integration for Contact Centers: Compatible with over 40 CCaaS, UCaaS, and CPaaS platforms, improving existing communication systems.
  • Specialized Customer Support: Focuses on international voice support, enhanced by machine learning and analytics.
  • Dynamic Call Management: Includes sophisticated call routing and performance management for an improved customer experience.
  • Extensive Integration Capabilities: Features SIP integrations, programmable voice, and CRM and service app compatibility.

AVOXI proposes three scalable business plans. The free Launch plan per user per month is ideal for small beginnings with scalability options. The $19.99 per user per month Contact plan includes agent and workflow management, plus in-depth analytics. For extensive engagement, the Engaged Enterprise plan costs $39.99 per user per month. Each plan offers 24/7 support, a comprehensive knowledge base, and training services, covering over 150 countries. Pricing is based on annual billing, with additional platform use and compliance fees, and monthly payment options.

What Are the Pros of AVOXI According to User Reviews

After analyzing user feedback on G2 and GetApp, we’ve compiled a list of the common pros.

  • Dependable Support: Users value the consistent and effective issue resolution by the support team.
  • User-Friendly Platform: The interface is intuitive, simplifying usage and management.
  • Rapid Issue Resolution: Problems are addressed swiftly, minimizing operational disruptions.
  • International Phone Numbers: Provides phone numbers in various countries, advantageous for global enterprises.
  • Quick Activation: New numbers become operational rapidly, boosting business productivity.
  • Diverse Feature Set: Offers an array of features like call forwarding and recording, catering to diverse business requirements.
  • Superior Call Quality: Users report consistently clear and reliable call clarity.

What Are the Cons of AVOXI According to User Reviews

Now, let’s uncover the cons. If necessary, you can explore alternatives to AVOXI.

  • Pricing Concerns: Some users perceive the service as costly, expecting lower prices due to technological progress.
  • Occasional Minor Glitches: Infrequent, small issues with call handling are reported by users.
  • Desire for More Features: A segment of users seeks additional features, such as text message forwarding.
  • Restricted SMS Capabilities: Certain markets, like France, lack SMS services.
  • Previous Voice Quality Issues: Earlier reports indicated voice quality challenges, though recent feedback shows improvements.
  • Analytics Clarity: Users suggest improvements in the readability and detail of analytics reports.
  • Codec Customization Requests: There is a user preference for more technical control, including codec and DTMF setting adjustments.

AVOXI Vs. Global Call Forwarding

AspectAVOXIGlobal Call Forwarding
PricingLaunch: Free per user/month, Contact: $19.99/user/month, Engaged Enterprise: $39.99/user/month. Additional fees for platform use and compliance. Monthly and annual payment options available.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesWorldwide Voice Connectivity, Advanced Cloud Voice Network, Smart SaaS Platform, Seamless Tech Integration for Contact Centers, Specialized Customer Support, Dynamic Call Management, Extensive Integration CapabilitiesTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsDependable Support, User-Friendly Platform, Rapid Issue Resolution, International Phone Numbers, Quick Activation, Diverse Feature Set, Superior Call QualityRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsPricing Concerns, Occasional Minor Glitches, Desire for More Features, Restricted SMS Capabilities, Previous Voice Quality Issues, Analytics Clarity, Codec Customization RequestsHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses looking for scalable and flexible telecommunication services with global reachBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

Choosing AVOXI is advantageous for businesses seeking scalable telecommunication solutions with a global reach. Its extensive range of features, including worldwide voice connectivity and advanced cloud voice network, cater to diverse business communication needs. AVOXI also stands out for its smart SaaS platform and seamless technology integration, making it an ideal choice for businesses aiming for efficient global communication.

2. MightyCall

MightyCall introduces a dynamic virtual phone system tailored for business communication enhancement. It incorporates essential features such as call routing, voicemail, and call recording, accommodating businesses of various sizes. The platform’s easy setup combined with mobile app support promotes consistent team and client engagement, thus boosting accessibility and professionalism.

Key Features of MightyCall:

  • Enhanced AI Capabilities: Elevates call quality monitoring and adjustment.
  • Robust Data Encryption: Utilizes advanced encryption methods for data protection.
  • Secure Transaction Handling: Ensures transaction safety with PCI-DSS certification.
  • AWS-Backed Data Security: Leverages Amazon Web Services for robust data management.
  • FCC Compliance: Maintains standards for call and text authenticity set by the FCC.
  • High Service Uptime: Offers exceptional service availability.
  • Broad App Integration: Works seamlessly with platforms like HubSpot, Salesforce, and Zapier.

MightyCall provides various plan options for diverse business needs. The Core plan is priced at $20 per user per month, offering unlimited calls and messages. At $25 per user per month, the Pro plan includes comprehensive monitoring and analytics features. The Enterprise plan caters to larger businesses with customizable pricing available on request.

What Are the Pros of MightyCall According to User Reviews

Having reviewed user feedback on G2 and Trustpilot, we present a list of the common pros.

  • Intuitive Usage: Users praise its user-friendliness and straightforward interface.
  • Budget-Friendly Plans: Known for offering competitively priced subscription plans.
  • Exceptional Call Clarity: Renowned for its clear and reliable call quality.
  • Cross-Platform Accessibility: Accessible on both mobile and desktop devices.
  • Efficient Call Operations: Features robust call management and recording capabilities.
  • Separate Business Contacts: Provides distinct channels for business communications.
  • Prompt Customer Support: Recognized for timely and effective customer service.

What Are the Cons of MightyCall According to User Reviews

Now, let’s dive into a list of the drawbacks. If you’re interested, there are some excellent alternatives to MightyCall.

  • Feature Variability: Users have observed fluctuations in feature availability.
  • Cumbersome Text Messaging Interface: The text messaging system can be unwieldy.
  • Extended Setup Duration: Some users experience a lengthy setup process.
  • Intricate User Interface: Users sometimes find navigation and configuration complex.
  • Limited Global Availability: Not widely accessible in certain international regions.
  • Sporadic Service Issues: There are occasional reports of service disruptions.
  • Changes in Pricing and Plans: Recent adjustments in pricing and plan structures have raised concerns among some customers.

MightyCall Vs. Global Call Forwarding

AspectMightyCallGlobal Call Forwarding
PricingCore: $20/user/month, Pro: $25/user/month, Enterprise: Custom pricing. Unlimited calls and messages included.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesEnhanced AI Capabilities, Robust Data Encryption, Secure Transaction Handling, AWS-Backed Data Security, FCC Compliance, High Service Uptime, Broad App IntegrationTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsIntuitive Usage, Budget-Friendly Plans, Exceptional Call Clarity, Cross-Platform Accessibility, Efficient Call Operations, Separate Business Contacts, Prompt Customer SupportRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsFeature Variability, Cumbersome Text Messaging Interface, Extended Setup Duration, Intricate User Interface, Limited Global Availability, Sporadic Service Issues, Changes in Pricing and PlansHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of all sizes looking for a user-friendly and versatile phone system with comprehensive featuresBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

MightyCall is a great option for businesses of all sizes looking for a versatile and user-friendly phone system. Its enhanced AI capabilities and robust data encryption ensure secure and efficient communications. The platform’s broad app integration, including CRM compatibility, makes it a valuable tool for businesses prioritizing seamless and secure communication.

3. CallHippo

CallHippo offers an advanced cloud-based phone system designed to enhance business communications. This platform allows companies to handle calls worldwide with its virtual phone numbers. Its simplicity, affordability, and compatibility with various systems make it an ideal solution for businesses aiming to improve their communication processes.

Key Features of CallHippo:

  • Streamlined Agent Workflows: Optimizes agent activities for increased productivity.
  • Team Productivity Tracking: Monitors team performance effectively.
  • Lower Communication Expenses: Aims to reduce overall communication costs.
  • High Call Connection Rate: Provides excellent call connectivity.
  • AI-Driven Call Distribution: Utilizes artificial intelligence for efficient call routing.
  • Effortless CRM & Helpdesk Integration: Easily integrates with CRM and helpdesk systems.
  • Cutting-Edge Virtual Telephony: Employs CC2 technology for enhanced virtual phone performance.

CallHippo’s pricing structure is designed to meet diverse business needs, with both monthly and yearly payment options. The Basic plan, free of charge, is perfect for startups, including key features. At $20 per user per month, the Bronze plan offers added functionalities like skill-based routing for smaller teams. The Silver plan, priced at $30 per user per month, suits growing teams and includes advanced tools such as IVR and call queuing. For larger teams, the Platinum plan costs $50 per user per month, encompassing a full range of features. Additionally, CallHippo offers optional services like call scribing and voicemail transcription for an extra charge.

What Are the Pros of CallHippo According to User Reviews

We’ve considered user feedback on G2 and Trustpilot, resulting in this list of common pros.

  • Dependable Call Recording: Users appreciate its reliable call recording capability.
  • Consistent Network Quality: Known for steady call quality and connectivity.
  • User-Friendly Interface: Praised for its straightforward and intuitive design.
  • Efficient Customer Service: Recognized for responsive and helpful support.
  • Smooth CRM Compatibility: Lauded for its seamless CRM integration, enhancing efficiency.
  • Accessible Cloud Platform: Its cloud-based structure ensures global access.
  • Insightful User Dashboard: Features an easy-to-use dashboard with essential information.

What Are the Cons of CallHippo According to User Reviews

Next up, we’ll discuss the cons. In case you’re looking for them, there are some great CallHippo alternatives available.

  • WhatsApp Integration Issues: Some users face challenges in integrating with WhatsApp.
  • Sporadic Connectivity Disruptions: Reports of occasional network problems affecting call quality.
  • Delayed Support Responses: Users sometimes experience slow support response times.
  • Per-Call Pricing Concerns: Certain users find the per-call pricing model expensive, preferring a flat rate.
  • Call Connection Delays: There are occasional delays in call connections and related network issues.
  • Mobile App Improvements Needed: The mobile app’s interface requires enhancements for a better experience.
  • Technical Glitches: Common reports of technical issues like call dropouts and dashboard malfunctions.

CallHippo Vs. Global Call Forwarding

AspectCallHippoGlobal Call Forwarding
PricingBasic: Free, Bronze: $20/user/month, Silver: $30/user/month, Platinum: $50/user/month. Optional services like call scribing and voicemail transcription for an extra charge. Monthly and yearly options.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesStreamlined Agent Workflows, Team Productivity Tracking, Lower Communication Expenses, High Call Connection Rate, AI-Driven Call Distribution, Effortless CRM & Helpdesk Integration, Cutting-Edge Virtual TelephonyTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsDependable Call Recording, Consistent Network Quality, User-Friendly Interface, Efficient Customer Service, Smooth CRM Compatibility, Accessible Cloud Platform, Insightful User DashboardRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsWhatsApp Integration Issues, Sporadic Connectivity Disruptions, Delayed Support Responses, Per-Call Pricing Concerns, Call Connection Delays, Mobile App Improvements Needed, Technical GlitchesHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceSmall to medium-sized businesses and startups needing flexible telephony solutions with cloud integrationBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

CallHippo is an excellent choice for small to medium-sized businesses and startups needing flexible telephony solutions. Its features like streamlined agent workflows and AI-driven call distribution are designed to enhance productivity. CallHippo’s cloud-based structure and CRM integration capabilities make it a suitable option for businesses seeking efficient and integrated communication solutions.

4. Grasshopper

Grasshopper introduces a virtual phone system specifically crafted for small businesses and entrepreneurs. It offers enhanced professional communication capabilities including call forwarding and voicemail. The system is ideally suited for those seeking a strong professional image and effective call management solutions.

Grasshopper’s Key Features:

  • Business Number Addition: Simplifies adding a business line to your personal phone.
  • Affordable Pricing Plans: Offers competitive rates from $16 per month.
  • Professional Call Handling: Includes custom greetings and a dedicated business line.
  • Multi-Device Compatibility: Accessible via both desktop and mobile apps.
  • Easy Installation: Streamlines the setup process for business numbers.
  • Comprehensive Call Management: Provides a variety of call handling options at a cost-effective price.
  • Constant Customer Support: Available 24/7 across multiple platforms.

Grasshopper caters to varied business needs with its tailored plans. The True Solo plan, at $17/month, is ideal for individual entrepreneurs. The Solo Plus plan, costing $34/month, offers unlimited users and three extensions for growing businesses. At $56/month, the Partner plan serves expanding teams with three numbers and six extensions. The Small Business plan, priced at $92/month, is designed for larger organizations, featuring unlimited users and extensions.

What Are the Pros of Grasshopper According to User Reviews

We’ve taken into account user feedback from G2 and Trustpilot to compile this list of common pros.

  • Dedicated Business Number: Facilitates separate business communications.
  • User-Friendly Platform: Easy for users of all levels to navigate.
  • Efficient Call Management: Skillfully handles business calls.
  • Cost-Effective for Small Entities: Ideal for budget-conscious small businesses.
  • Improved Internal Collaboration: Fosters enhanced communication within teams.
  • Mobile Application: Ensures business communication on-the-go.
  • Effective Message Management: Handles calls and messages efficiently.

What Are the Cons of Grasshopper According to User Reviews

Below, you’ll find a list of the downsides. Should you require them, there are alternatives to Grasshopper worth considering.

  • Occasional Contact Feature Issues: Users report intermittent glitches, though updates are underway.
  • Limited Scalability: May not be optimal for rapidly expanding businesses.
  • Lack of Some Features: Missing functionalities like caller ID and call transfer.
  • Variable Support Service: Inconsistent in terms of responsiveness and effectiveness.
  • Call Forwarding Setup Difficulties: Challenges in setting up call forwarding are reported by some users.
  • Security Update Challenges: Issues encountered when changing primary account details.
  • System Integration Hurdles: Some users find difficulties integrating Grasshopper with larger systems.

Grasshopper Vs. Global Call Forwarding

AspectGrasshopperGlobal Call Forwarding
PricingTrue Solo: $17/month, Solo Plus: $34/month, Partner: $56/month, Small Business: $92/month. Offers plans for individual entrepreneurs to larger organizations.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesBusiness Number Addition, Affordable Pricing Plans, Professional Call Handling, Multi-Device Compatibility, Easy Installation, Comprehensive Call Management, Constant Customer SupportTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsDedicated Business Number, User-Friendly Platform, Efficient Call Management, Cost-Effective for Small Businesses, Improved Internal Collaboration, Mobile Application, Effective Message ManagementRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsOccasional Contact Feature Issues, Limited Scalability, Lack of Some Features, Variable Support Service, Call Forwarding Setup Difficulties, Security Update Challenges, System Integration HurdlesHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceIndividual entrepreneurs and small to medium-sized businesses needing a simple, user-friendly virtual phone systemBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

Grasshopper is ideal for individual entrepreneurs and small to medium-sized businesses seeking a simple, user-friendly virtual phone system. It offers efficient call management and multi-device compatibility, enhancing business communications. Grasshopper’s focus on professional call handling and easy installation makes it a preferred choice for businesses aiming for streamlined communication.

5. JustCall

JustCall delivers an all-encompassing cloud-based phone system, perfect for boosting business communications. It’s equipped with essential features such as call tracking, recording, and auto-dialing, making it highly beneficial for sales and support teams. The system’s integration capabilities allow for seamless incorporation into current workflows, enhancing both customer interactions and overall business efficiency.

Principal Features of JustCall:

  • Advanced Sales Dialer: Enhances outbound call efficiency for lead engagement.
  • AI-Powered SMS Campaigns: Uses AI for impactful text messaging.
  • Real-Time Call Feedback: Offers immediate call analysis and scoring for agent development.
  • Extensive CRM Compatibility: Integrates with over 100 CRM systems for comprehensive conversation tracking.
  • Advanced Call Handling: Includes call monitoring, skill-based routing, and recording capabilities.
  • Customizable Automation: Tailors workflow automation to suit specific business needs.
  • Detailed Call Data Analysis: Provides insightful metrics on call outcomes and agent performance.

JustCall’s pricing caters to different business sizes and needs. The Essentials plan, at $29 per user per month, covers basic calling and SMS. The Team plan, costing $39 per user per month, adds AI features and improved integrations. For $69 per user per month, the Pro plan offers in-depth analytics for complex requirements. The Business plan, with custom pricing, includes tailored solutions and dedicated support.

What Are the Pros of JustCall According to User Reviews

By assessing user feedback on G2 and Trustpilot, we’ve gathered a list of the common pros.

  • Intuitive Platform: Users appreciate its straightforward usability.
  • Dependable Call Service: Renowned for its consistent call reliability.
  • Seamless CRM Integration: Excellently integrates with CRM systems, including Pipedrive.
  • High Customizability: Offers a wide range of customization options.
  • Prompt Chat Support: Known for its rapid and effective chat-based customer service.
  • AI-Driven Capabilities: Features AI-enabled transcriptions and summaries.
  • Easy Integration with Business Tools: Integrates smoothly with various business applications.

What Are the Cons of JustCall According to User Reviews

Now, for the list of cons. Keep in mind, there are alternatives to JustCall that might suit your needs.

  • Chat-Only Support: Lacks direct phone support, offering only chat assistance.
  • Call Quality Concerns: Some users experience call dropouts and poor sound quality.
  • Status Tracking Challenges: Difficulty in tracking the availability status of team members.
  • Sales Dialer Training: Emphasizes more on call system features than sales dialer training.
  • Delayed Technical Support: Technical assistance can sometimes be slow.
  • Internet Dependence: The system’s performance is highly reliant on internet quality.
  • Billing Transparency Issues: Users have raised concerns about unclear billing practices and possible overcharges.

JustCall Vs. Global Call Forwarding

AspectJustCallGlobal Call Forwarding
PricingEssentials: $29/user/month, Team: $39/user/month, Pro: $69/user/month, Business: Custom pricing. Covers basic calling, SMS, and advanced analytics.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesAdvanced Sales Dialer, AI-Powered SMS Campaigns, Real-Time Call Feedback, Extensive CRM Compatibility, Advanced Call Handling, Customizable Automation, Detailed Call Data AnalysisTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsIntuitive Platform, Dependable Call Service, Seamless CRM Integration, High Customizability, Prompt Chat Support, AI-Driven Capabilities, Easy Integration with Business ToolsRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsChat-Only Support, Call Quality Concerns, Status Tracking Challenges, Sales Dialer Training Focus, Delayed Technical Support, Internet Dependence, Billing Transparency IssuesHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of various sizes needing a versatile phone system with CRM integration and AI featuresBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

JustCall is suitable for businesses of various sizes needing a versatile phone system with CRM integration. Its platform offers features like advanced sales dialer and AI-powered SMS campaigns, enhancing business communications. JustCall’s emphasis on real-time call feedback and extensive CRM compatibility makes it a strong choice for businesses seeking comprehensive communication tools.

6. Talkroute

Talkroute offers a comprehensive cloud-based virtual phone system tailored for business use, providing an array of communication tools. It enables companies to handle calls effectively, route them appropriately, and maintain a professional demeanor with customizable greetings and call forwarding. This system is a top pick for businesses in search of adaptable and affordable phone solutions.

Primary Features of Talkroute:

  • Seamless Live Call Transfer: Facilitates transferring active calls to various extensions, departments, or directly to voicemail.
  • Efficient Call Stacking: Handles numerous incoming calls at once, preventing busy signals.
  • Personalized Greetings: Offers customization for welcome, menu, and voicemail messages.
  • Call Recording Function: Allows recording of both inbound and outbound calls for quality assurance and training.
  • Customizable Operating Hours: Sets specific operating dates and times for phone service.
  • User Access and Permissions: Provides the ability to create users and assign unique access rights.
  • Tailored Caller ID: Displays the business name and number on outgoing calls.

Talkroute’s pricing strategy encompasses four primary plans. The Basic plan, at $19 per month, is designed for individual users. The Plus plan, priced at $39 monthly, serves three users. For larger teams, the Pro plan is available at $59 per month for 10 users. The Enterprise plan offers customized pricing for businesses with more than 20 users. Each plan includes options to add extra users, numbers, or mailboxes for an additional $5 each, making it flexible for varying business sizes and requirements.

What Are the Pros of Talkroute According to User Reviews

After studying user feedback on G2 and GetApp, here’s a list of the common pros.

  • Exceptional Support Service: Users value the prompt and helpful chat support.
  • High-Performance Apps: Both mobile and desktop applications are highly regarded for their efficiency.
  • Suitable for Remote Work: Ideal for distributed teams and e-commerce businesses.
  • Flexible Call Routing: Efficiently redirects calls to team members’ mobile phones.
  • Multiple Number Registration: Beneficial for diverse marketing and operational strategies.
  • Effective for Remote Health Services: Combines essential phone and video conferencing features for telehealth.
  • Innovative Inbound Call Management: Boosts sales team performance through smartphone integration.

What Are the Cons of Talkroute According to User Reviews

Now, for the list of cons. Keep in mind, there are alternatives to Talkroute that might suit your needs.

  • Infrequent Call Disconnections: Some users report occasional call drops, typically due to external factors.
  • Mobile App Routing Limitations: Changing routing schedules is restricted to web and desktop versions.
  • Pending Fax Function: Users are awaiting the addition of fax capabilities.
  • Text Messaging Challenges: Issues with text messaging, especially important for appointment reminders.
  • Desktop App Minor Bugs: Some users encounter bugs in the desktop app, though updates are ongoing.
  • Call Reception Issues on App: Difficulties in receiving calls through the app have been reported.
  • Text Message Function Limitations in Canada: Canadian users face challenges with the text messaging service.

Talkroute Vs. Global Call Forwarding

AspectTalkrouteGlobal Call Forwarding
PricingBasic: $19/month, Plus: $39/month, Pro: $59/month, Enterprise: Custom pricing. Options for extra users, numbers, or mailboxes at additional cost.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesSeamless Live Call Transfer, Efficient Call Stacking, Personalized Greetings, Call Recording Function, Customizable Operating Hours, User Access and Permissions, Tailored Caller IDTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsExceptional Support Service, High-Performance Apps, Suitable for Remote Work, Flexible Call Routing, Multiple Number Registration, Effective for Remote Health Services, Innovative Inbound Call ManagementRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsInfrequent Call Disconnections, Mobile App Routing Limitations, Pending Fax Function, Text Messaging Challenges, Desktop App Minor Bugs, Call Reception Issues on App, Text Message Function Limitations in CanadaHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of all sizes looking for a versatile and user-friendly phone system with customizability and remote work supportBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

Talkroute is a good choice for businesses of all sizes looking for a user-friendly phone system with customization options. Its features like seamless live call transfer and efficient call stacking streamline communication processes. Talkroute’s support for remote work and innovative inbound call management cater well to modern business needs.

7. CallFire

CallFire is a comprehensive cloud-based communication solution designed to broaden and enhance your business’s outreach and engagement. It boasts features like SMS broadcasting, call tracking, and Interactive Voice Response (IVR) systems, enabling businesses to refine their communication processes and effectively engage with customers. Its advanced analytics and reporting tools provide valuable insights into campaign performance, making it an indispensable tool for businesses focused on communication optimization.

Essential Features of CallFire:

  • SMS Broadcasting: CallFire’s EZ Texting feature allows businesses to swiftly send out promotional texts and notifications.
  • Voice Broadcasting: Facilitates the quick distribution of alerts and promotions, with scalable and customizable options.
  • Advanced Call Tracking: Provides detailed analytics for local, toll-free, and international numbers to enhance advertising effectiveness.
  • Interactive Voice Response (IVR): Enables automated surveys, appointment reminders, and more, with easy customer interaction via keypress.
  • Mobile Business Communication: Offers a mobile solution to maintain constant business phone connectivity and productivity.
  • Integrated Communication Suite: Merges voice, messaging, and video conferencing, boosting team communication and efficiency.
  • CRM Integration: Direct CRM connectivity for streamlined customer communication and management.

CallFire’s pricing plans cater to diverse business needs, all with no setup fees and straightforward cancellation policies. The “Pro” plan is priced at $599/month for 20,000 minutes/texts. The “Grow” plan costs $299/month for 10,000 minutes/texts, while the “Startup” plan is $199/month for 5,500 minutes/texts. The “Lite” plan, offering 2,500 minutes/texts, is available at $99/month. Additionally, a “Pay As You Go” option is offered at 6¢ per minute/text. Extra monthly fees apply for phone number and keyword rentals, varying by plan.

What Are the Pros of CallFire According to User Reviews

We’ve evaluated user feedback on G2 and GetApp, leading to this list of common pros.

  • Simple Setup Process: Users appreciate the ease and speed of setting up calls.
  • Direct and Fast Communication: Efficiently connects businesses with clients.
  • Intuitive User Experience: The platform is user-friendly and easy to navigate.
  • Effective Call Tracking: Provides robust tracking features for calls.
  • Quick Messaging: Facilitates speedy distribution of messages and updates.
  • Seamless Application Integration: Integrates well with other marketing automation tools.
  • Prompt Customer Service: Offers responsive and helpful support.

What Are the Cons of CallFire According to User Reviews

Turning our attention to the drawbacks. Don’t forget, there are some excellent CallFire alternatives out there.

  • Pricing Concerns: Some users find the software to be on the pricier side.
  • Initial Setup Difficulties: First-time setup can be challenging, especially with telecom operators.
  • Limited Features in Basic Plans: Essential features may be missing in lower-tier packages.
  • Browser Compatibility Issues: Reports of suboptimal functionality in browsers like Safari.
  • Excessive Junk Calls: Users mention receiving a high volume of unwanted calls.
  • Need for More Educational Content: A demand for additional tutorials to fully utilize the app.
  • IVR System Training Requirement: Users express the need for more comprehensive training on building IVR systems.

CallFire Vs. Global Call Forwarding

AspectCallFireGlobal Call Forwarding
PricingPro: $599/month (20,000 minutes/texts), Grow: $299/month (10,000 minutes/texts), Startup: $199/month (5,500 minutes/texts), Lite: $99/month (2,500 minutes/texts), Pay As You Go: 6¢ per minute/text. Additional fees for phone number and keyword rentals.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesSMS Broadcasting, Voice Broadcasting, Advanced Call Tracking, Interactive Voice Response (IVR), Mobile Business Communication, Integrated Communication Suite, CRM IntegrationTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsSimple Setup Process, Direct and Fast Communication, Intuitive User Experience, Effective Call Tracking, Quick Messaging, Seamless Application Integration, Prompt Customer ServiceRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsPricing Concerns, Initial Setup Difficulties, Limited Features in Basic Plans, Browser Compatibility Issues, Excessive Junk Calls, Need for More Educational Content, IVR System Training RequirementHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of various sizes seeking robust call and messaging services with comprehensive featuresBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

CallFire is fitting for businesses seeking robust call and messaging services with comprehensive features. Its SMS broadcasting and voice broadcasting capabilities are ideal for businesses aiming to improve their communication strategies. CallFire’s focus on advanced call tracking and integrated communication suite makes it a valuable asset for businesses looking to enhance their outreach.

8. CloudCall

CloudCall is a dynamic communication solution tailored to boost business communications and efficiency. It excels in integration and automation, providing a suite of features ideal for businesses of any size. CloudCall enables organizations to enhance their communication workflows with tools like call recording, reporting, SMS, and email integration, thus improving customer engagements. It’s a perfect fit for both small businesses and large corporations, offering capabilities that promote operational efficiency and superior customer service.

Key Features of CloudCall:

  • Unified Communication Platform: CloudCall offers a single-platform experience across various devices for uninterrupted communication.
  • Cloud-Centric Operation: Specifically designed for the cloud, it consolidates data in a centralized location.
  • Worldwide Network: Boasts global connectivity and multiple carrier partnerships, ensuring high availability and reduced downtime.
  • Robust Cybersecurity Measures: Features top-tier disaster recovery and scalability to support extensive user numbers.
  • Scalable Solutions with Instant Analytics: Provides easy scalability and immediate analytics for insightful business decisions.
  • Optimal Cloud-Native Performance: Ensures a seamless experience on different platforms, enhancing team productivity.
  • Automated Processes: Includes features like Call Notes and activity synchronization, minimizing repetitive tasks.

CloudCall offers various plans to suit diverse business requirements. The CloudCall o1 plan, at $33 per license per month, is tailored for Bullhorn and Salesforce CRM users, featuring unified communication across devices. For sales teams, the Pro Edition starts at $15 per user per month, encompassing CRM integration and core telephony functionalities. The Advanced Edition, starting at $25 per user per month, is designed for high call volume management, adding features such as Queue Callback and Power Dialler. These plans are crafted to meet different business communication needs, ensuring flexibility and effectiveness.

What Are the Pros of CloudCall According to User Reviews

We’ve analyzed user feedback on G2 and GetApp, resulting in this list of common pros.

  • Effortless Setup: Users find it quick and easy to implement, boosting team efficiency.
  • Compatible with Remote Work: Excellently supports distributed workforce models.
  • Intuitive User Interface: Features an easy-to-use dial pad and navigation.
  • Strong CRM Compatibility: Notably efficient integration with Bullhorn CRM.
  • Dependable Uptime: Offers consistently reliable service with minimal interruptions.
  • Ideal for International Communication: Effective for making global calls via WiFi.
  • Convenient Click-to-Call: Simplifies the calling process, enhancing operational efficiency.

What Are the Cons of CloudCall According to User Reviews

Now, let’s uncover the cons. If necessary, you can explore alternatives to CloudCall.

  • Mobile App Functionality: The mobile app requires enhancements and more features.
  • Complicated Sign-In Process: Users find the login procedure cumbersome.
  • Occasional Call Dropping: Some users experience unexpected call disconnections.
  • Restricted Headset Compatibility: Certain headsets are not fully compatible with the system.
  • Inconsistent Call Quality: Users report variable audio quality during calls.
  • Delayed Customer Support: There are instances of slow response times from support.
  • Regular Login Necessity: Users frequently need to re-login and clear cache.

CloudCall Vs. Global Call Forwarding

AspectCloudCallGlobal Call Forwarding
PricingCloudCall o1: $33/license/month, Pro Edition: $15/user/month, Advanced Edition: $25/user/month. Tailored solutions for varying business needs with CRM integration and call management features.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesUnified Communication Platform, Cloud-Centric Operation, Worldwide Network, Robust Cybersecurity Measures, Scalable Solutions with Instant Analytics, Optimal Cloud-Native Performance, Automated ProcessesTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsEffortless Setup, Remote Work Compatibility, Intuitive User Interface, Strong CRM Compatibility, Dependable Uptime, Ideal for International Communication, Convenient Click-to-CallRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsMobile App Functionality, Complicated Sign-In Process, Occasional Call Dropping, Restricted Headset Compatibility, Inconsistent Call Quality, Delayed Customer Support, Frequent Re-Login RequirementHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of various sizes looking for cloud-native communication solutions with CRM integration and analyticsBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

CloudCall is an excellent choice for businesses needing cloud-native communication solutions with CRM integration. Its unified communication platform and worldwide network support effective global business communications. CloudCall’s robust cybersecurity measures and scalable solutions make it a reliable choice for businesses seeking secure and adaptable communication tools.

9. CloudTalk

CloudTalk is a robust cloud-based phone system that significantly enhances business communications. It enriches customer interactions and facilitates team collaboration with sophisticated features like call routing, IVR, and call recording. CloudTalk’s integration-friendly nature makes it an essential tool for elevating customer service and improving overall productivity.

Principal Features of CloudTalk:

  • AI-Driven Conversation Analysis: Employs AI for advanced call transcription and sentiment assessment.
  • Detailed Call Analytics: Provides in-depth insights into call performance for continuous improvement.
  • Automated Customer Interaction Workflows: Streamlines customer interactions through automation.
  • Adaptable Cloud Structure: Flexibly scales with business growth and needs.
  • Seamless CRM and Helpdesk Integration: Integrates effortlessly with CRM and helpdesk platforms for unified data handling.
  • Extensive International Number Options: Offers a broad selection of global phone numbers.
  • Simplified User Interface: Features straightforward setup and management for user interactions.

CloudTalk offers a 14-day trial across all its plans. The Starter plan, at $25 per user per month, includes unlimited inbound calls and basic features. For $30 per user per month, the Essential plan provides advanced analytics and additional integrations. The Expert plan, priced at $50 per user per month, incorporates Salesforce integration and sophisticated call management tools. Customized solutions are also available upon request.

What Are the Pros of CloudTalk According to User Reviews

By reviewing user feedback on G2 and Trustpilot, we’ve compiled a list of the common pros.

  • User-Friendly Interface: Known for its intuitive and easy-to-use interface.
  • Improved Customer Interactions: Enhances efficiency in customer communication.
  • Efficient CRM Integration: Integrates smoothly with CRM platforms, including Salesforce.
  • Consistent Call Connectivity: Delivers reliable call services.
  • Effective Call Supervision: Praised for its call monitoring and listening features.
  • Prompt Customer Support: Recognized for responsive and supportive customer service.
  • Broad Software Compatibility: Compatible with various software tools, especially CRM systems.

What Are the Cons of CloudTalk According to User Reviews

Exploring the list of drawbacks, we find that there are alternatives to CloudTalk worth considering.

  • Developing Dashboard Functions: Some aspects of the dashboard still require refinement.
  • Call Transfer Challenges: Users face difficulties transferring calls to agents during ringing.
  • Occasional Stability Issues: The platform sometimes exhibits reliability problems affecting agent availability.
  • Internet Reliance: The system’s performance is highly dependent on a stable internet connection.
  • Absence of Dark Mode: Lacks a dark mode option in the user interface.
  • Variable Call Quality: Some users report inconsistent quality in calls.
  • Restricted Dual Device Use: Issues arise when trying to connect simultaneously to both phone and computer.

CloudTalk Vs. Global Call Forwarding

AspectCloudTalkGlobal Call Forwarding
PricingStarter: $25/user/month, Essential: $30/user/month, Expert: $50/user/month. 14-day trial available. Custom solutions on request.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesAI-Driven Conversation Analysis, Detailed Call Analytics, Automated Customer Interaction Workflows, Adaptable Cloud Structure, Seamless CRM and Helpdesk Integration, Extensive International Number Options, Simplified User InterfaceTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsUser-Friendly Interface, Improved Customer Interactions, Efficient CRM Integration, Consistent Call Connectivity, Effective Call Supervision, Prompt Customer Support, Broad Software CompatibilityRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsDeveloping Dashboard Functions, Call Transfer Challenges, Occasional Stability Issues, Internet Reliance, Absence of Dark Mode, Variable Call Quality, Restricted Dual Device UseHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of various sizes seeking a cloud-based phone system with advanced AI features and CRM integrationBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

CloudTalk is beneficial for businesses seeking a cloud-based phone system with advanced AI features. Its AI-driven conversation analysis and detailed call analytics are designed to improve communication efficiency. CloudTalk’s seamless CRM and helpdesk integration make it an ideal choice for businesses aiming for enhanced customer interactions and data management.

10. BroadVoice Cloud PBX

BroadVoice Cloud PBX stands as a versatile and reliable cloud-based phone system, well-suited for businesses of any size. Its user-friendly interface and a broad spectrum of features empower organizations to amplify their communication, enhance customer interactions, and boost productivity. Equally effective for small startups and large corporations, BroadVoice Cloud PBX offers scalable communication solutions that blend cost-effectiveness with adaptability, making it an excellent option for businesses seeking a flexible and all-encompassing communication system.

Key Features of BroadVoice Cloud PBX:

  • Integrated Communication Tools: Combines phone, SMS, video, and file management in one unified platform.
  • Plug-and-Play Desk Phones: Delivers pre-configured phones for easy integration with Unite service.
  • Multi-Device Application Functionality: Facilitates calling, messaging, and file sharing on various devices.
  • Advanced Contact Center Capabilities: Provides enhanced options for customer service.
  • Efficient Internal Team Collaboration: Supports chat and file-sharing for internal team communication.
  • Streamlined Customer Communication: Centralizes management of customer interactions.
  • AI-Enhanced Business Analytics: Uses AI for transcriptions and analytics, providing insightful business data.

BroadVoice’s pricing accommodates various business requirements. The Metered plan starts at $10 per user per month, including basic features with additional costs for call forwarding and SMS. The Standard plan at $18 per user per month offers unlimited calling and complimentary SMS. For $23 per user per month, the Pro plan includes virtual fax and call recording. Additionally, the Virtual plan, priced at $12 per user per month, is designed for MS Teams users and features unlimited SMS and calling.

What Are the Pros of BroadVoice Cloud PBX According to User Reviews

We’ve examined user feedback on G2 and GetApp, which has led to this list of common pros.

  • Effortless Setup and Management: Lauded for its easy setup and user-friendly configuration.
  • Intuitive System Interface: The platform is recognized for its simple navigation and ease of use.
  • Competitive Pricing: Provides voicemail-to-email and other functionalities at an affordable price.
  • Quality US-Based Customer Support: Commended for excellent, US-based customer service.
  • Remote Working Adaptability: The b-hive app excels in supporting remote work environments.
  • Effective Collaboration and VoIP Features: Facilitates team collaboration and efficient VoIP calling, including fax services.
  • Dependable Service at a Reasonable Cost: Known for its reliable performance and fair pricing structure.

What Are the Cons of BroadVoice Cloud PBX According to User Reviews

Now, onto the downside. If you need them, there are some great BroadVoice Cloud PBX alternatives to explore.

  • Sporadic Call Quality Problems: Occasional issues with call clarity have been reported.
  • Specific Login Requirement: Users seek a non-user specific admin portal login.
  • Internet-Dependent Call Quality: Call performance may deteriorate with weak internet connections.
  • Mobile App Glitches: The mobile app has been noted to have some bugs.
  • Basic Plan Feature Requests: Users desire call queuing in the base package.
  • Minimum Phone Purchase: A requirement for purchasing a minimum number of phones has been observed.
  • Initial Setup Hurdles: Some users have faced challenges during the initial service setup.

BroadVoice Cloud PBX Vs. Global Call Forwarding

AspectBroadVoice Cloud PBXGlobal Call Forwarding
PricingMetered: $10/user/month, Standard: $18/user/month, Pro: $23/user/month, Virtual: $12/user/month for MS Teams users. Features vary by plan, with options for unlimited calling and SMS.Basic: $12.95/month (303 minutes), Value: $23.95/month (761 minutes), Power: $78.95/month (2,861 minutes), Premium: $158.95/month (6,569 minutes), Enterprise: $248.95/month (12,638 minutes). Extra minutes priced between 4¢ to 2¢.
Key FeaturesIntegrated Communication Tools, Plug-and-Play Desk Phones, Multi-Device Application Functionality, Advanced Contact Center Capabilities, Efficient Internal Team Collaboration, Streamlined Customer Communication, AI-Enhanced Business AnalyticsTailored Business VoIP Service, Full PBX Functionality, Crystal Clear Internet Calls, All-in-One Communication Solution, Cloud-Based PBX, Extensive Calling Features, Device Versatility
User Feedback ProsEffortless Setup and Management, Intuitive System Interface, Competitive Pricing, Quality US-Based Customer Support, Remote Working Adaptability, Effective Collaboration and VoIP Features, Dependable Service at Reasonable CostRapid Setup for International Numbers, User-Friendly Interface, Cost-Efficient, Responsive Customer Service, Global Reach, Efficient Call Handling, Effective for International Market Presence
User Feedback ConsSporadic Call Quality Problems, Specific Login Requirement, Internet-Dependent Call Quality, Mobile App Glitches, Basic Plan Feature Requests, Minimum Phone Purchase Requirement, Initial Setup HurdlesHandling Multiple Numbers, Limited Bulk Discounts, Softphone Enhancements Needed, No Call Transcription Service, Absence of a Referral Program, More Tutorials Required, Onboarding Complexity
Target AudienceBusinesses of various sizes looking for a comprehensive cloud-based PBX solution with advanced features and US-based supportBusinesses requiring advanced call forwarding features and virtual phone number services for international presence

BroadVoice Cloud PBX is suitable for businesses looking for a comprehensive cloud-based PBX solution with advanced features. Its integrated communication tools and multi-device application functionality cater to diverse business communication needs. BroadVoice’s focus on advanced contact center capabilities and AI-enhanced business analytics makes it a competitive option for businesses seeking efficient and innovative communication solutions.

Summing Up

Opting for AVOXI is a strategic move for businesses looking to expand their telecommunication reach globally. Its wide array of features, from worldwide voice connectivity to an advanced cloud voice network. The platform’s smart SaaS platform and seamless tech integration position it as a top choice for efficient and effective global business communication.

MightyCall stands out as a versatile and user-friendly option for businesses of any size. It offers enhanced AI capabilities and robust data encryption, ensuring secure and efficient communication. The platform’s extensive app integration, especially with CRM systems, makes it a highly valuable tool for businesses aiming for seamless and secure communication processes.

CallHippo is a prime choice for small to medium-sized businesses and startups looking for flexible telephony solutions. It boosts productivity through streamlined agent workflows and AI-driven call routing. With its cloud-based framework and CRM integration, CallHippo offers an efficient and integrated approach to business communication, catering to the dynamic needs of growing companies.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins