Navigating Through the 10 Best Alternatives to BroadVoice Cloud PBX for Businesses

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Get ready for an insightful exploration of the top BroadVoice Cloud PBX alternatives, meticulously chosen to cater to your unique business needs. In this guide, we’ll kickstart by showcasing three standout solutions that offer compelling alternatives to the BroadVoice Cloud PBX.

For each alternative presented, our approach remains consistent. We’ll dive into a detailed examination of their features, pricing structures, and insights gathered from user reviews on reputable platforms such as G2, Capterra, and TrustRadius. To make your decision-making process seamless, we’ve included a concise comparison table, ensuring all the critical information is readily available as we delve into these BroadVoice Cloud PBX alternatives.

Let’s explore this guide and uncover the best alternatives to BroadVoice Cloud PBX, tailored to meet your business requirements.

TLDR: Our Favorite BroadVoice Cloud PBX Alternatives

We’ve identified three outstanding BroadVoice Cloud PBX alternatives that cater to businesses of various sizes. Right below, you’ll find a handy table offering crucial insights about these carefully selected options for your quick reference.

SoftwareTarget AudiencePrice
GoTo ConnectSmall to large businessesStarts at $27/user/month
ZoomBusinesses, professionals, and individualsStarts at $14.99/user/month
Webex CallingBusinesses, entrepreneurs, and startupsStarts at $17/license/month

BroadVoice Cloud PBX Overview

BroadVoice Cloud PBX is a versatile and reliable cloud-based phone system designed for businesses of all sizes. With its user-friendly interface and extensive feature set, it empowers organizations to streamline communication, improve customer interactions, and boost productivity. Whether you’re a small startup or a large enterprise, BroadVoice Cloud PBX offers scalable solutions tailored to meet your specific communication needs, all while ensuring cost-efficiency and flexibility. It’s an ideal choice for businesses seeking a robust and customizable communication solution.

Main Features of BroadVoice Cloud PBX:

  • All-In-One Communication Suite: Integrates phone, SMS, video, contact center, and file management in one platform.
  • Plug-and-Play Desk Phones: Offers pre-configured phones for easy integration with Unite services.
  • Multi-Device Application Functionality: Allows calling, chatting, video conferencing, and file sharing on various devices.
  • Advanced Contact Center Options: Enhances customer service with sophisticated call features.
  • Team Collaboration Tools: Facilitates internal communication with chat and file-sharing features.
  • Centralized Customer Communication: Streamlines management of customer interactions.
  • Smart AI Enhancements: Incorporates AI for transcriptions, analytics, and more, providing business insights.

BroadVoice offers several pricing plans. The Metered plan starts at $10 per user/month, including basic features like call forwarding and SMS at additional costs. The Standard plan, at $18 per user/month, adds unlimited calling and free SMS. The Pro plan, priced at $23 per user/month, includes advanced features like virtual fax, call recording, and integrations. There’s also a Virtual plan at $12 per user/month, tailored for MS Teams users, offering unlimited SMS and calling.

What Are the Pros of BroadVoice Cloud PBX According to User Reviews

We examined user feedback on G2 and GetApp to gather insights. Following this, we present a list of the common pros.

  • Easy Setup and Configuration: Users find the initial setup and configuration process straightforward and hassle-free.
  • Intuitive Interface: The PBX interface is user-friendly, making it simple for users to navigate and manage.
  • Excellent Value for Money: The service offers great features like voicemail-to-email at a competitive price, providing good value.
  • Superior US-Based Customer Service: Broadvoice is commended for its exceptional customer support based in the US, ensuring quality assistance.
  • Efficient for Remote Working: The b-hive app enhances remote work flexibility, allowing users to stay connected from anywhere.
  • Team Collaboration and VoIP Calls: It supports effective team collaboration and efficient VoIP calls, along with faxing capabilities.
  • Reliable and Intuitive with Competitive Pricing: The system is both reliable and intuitive, offered at a price that users find competitive and fair.

What Are the Cons of BroadVoice Cloud PBX According to User Reviews

  • Call Quality Issues: Users report intermittent call quality problems, with calls being choppy and difficult to understand at times.
  • Portal Login Limitations: There’s a need for a portal login that doesn’t require a user account, particularly for admin purposes.
  • Dependence on Internet Quality: The call quality can lag if the internet connection is not strong, impacting call clarity.
  • Mobile App Bugs: The mobile app has several bugs, affecting its overall functionality.
  • Lack of Call Queuing in Basic Package: Some users wish for call queuing to be included in the base package rather than in advanced ones.
  • Minimum Phone Requirement: For some office setups, a minimum of three phones is required, which can be a limitation for smaller teams.
  • Initial Service Setup Hiccups: Users have experienced some issues during the initial phase of setting up the service.

BroadVoice Cloud PBX: In Summary

BroadVoice Cloud PBX, while offering useful features like easy setup and voicemail to email, has notable limitations that may prompt the search for alternatives. Users report issues with call quality and reliability, such as intermittent call drops and unclear audio. The mobile app’s performance is also inconsistent, marked by bugs that affect usability.

Moreover, the service relies heavily on strong internet connections, potentially impacting performance in areas with unstable internet. The lack of certain features in basic packages, like call queuing, and a minimum phone requirement for office setups may not fit all business needs. These drawbacks highlight the need for a more versatile and dependable solution.

Now, let’s explore our carefully selected list of the 10 best BroadVoice Cloud PBX alternatives.

1. GoTo Connect

GoTo Connect presents a powerful cloud-based communication and collaboration solution, boosting efficiency in businesses. By seamlessly integrating voice, video, messaging, and meeting tools, it facilitates effective teamwork, regardless of location. The platform’s superior audio and video quality, along with its integration capabilities with key business applications, significantly enhances both productivity and team cohesion.

Distinctive Features of GoTo Connect:

  • Unified Communication Suite: Consolidates voice, video, and messaging on one platform for streamlined communication.
  • Easy-to-Manage Configuration: Boasts a user-friendly admin portal for efficient system management.
  • Cross-Device Availability: Supports a range of devices including desk phones, desktop computers, and mobile phones to maintain consistent communication.
  • Superior Video Meeting Quality: Provides HD video conferencing with every license.
  • Customizable Call Handling: Employs a drag-and-drop interface for personalized call routing and auto-attendant configuration.
  • Flexible Work Solutions: Supports participation in calls and meetings from various locations across different devices.
  • Enhanced Tools for Customer Engagement: Features include SMS, surveys, and campaign tools for improved customer interaction.

GoTo Connect offers clear and straightforward pricing, tailored to meet diverse business needs. The Basic Plan, priced at $27.00/user/month, includes key phone system and meeting features. The Standard Plan, at $32.00/user/month, expands to a comprehensive set of phone, chat, and video tools, along with enhanced meeting and call features like number porting and advanced routing options, catering to a broad spectrum of business communication needs.

What Are the Pros of GoTo Connect According to User Reviews

After analyzing user feedback on G2 and GetApp, we’ve compiled a list of the common pros.

  • Exceptional Call Quality: Users consistently praise the excellent quality of calls.
  • Responsive Customer Support: Recognized for fast and effective support.
  • User-Friendly Platform: Known for its intuitive user interface.
  • Remote Work Flexibility: Facilitates call forwarding to mobile devices, accommodating remote working arrangements.
  • Detailed Call and Productivity Reports: Offers in-depth reporting for efficient call and productivity management.
  • Rapid Deployment: Known for its quick and easy installation process.
  • Centralized Communication Management: Acts as a hub for handling phones, meetings, and messaging effectively.

What Are the Cons of GoTo Connect According to User Reviews

A list of the cons follows. If you require alternatives to GoTo Connect, there are some excellent options available.

  • Caller ID Integration Challenges: Difficulties experienced in syncing caller ID with service providers.
  • Application Inconsistencies: Users occasionally encounter app issues.
  • Complex Setup and Billing Process: Feedback includes reports of complicated onboarding and billing organization.
  • Time-Consuming Support Verification: Users mention a lengthy verification process for support.
  • Dependence on Internet Quality: Optimal functionality is closely tied to internet stability.
  • Call Data Monitoring Difficulties: Users face challenges in accurately tracking call data.
  • Challenges in Large Group Calls: Reports of issues during calls with numerous participants.

GoTo Connect Vs. BroadVoice Cloud PBX

AspectGoTo ConnectBroadVoice Cloud PBX
PricingBasic Plan: $27.00/user/month. Standard Plan: $32.00/user/month. Features vary by plan.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month. Features vary by plan.
Key FeaturesUnified Communication Suite. Easy-to-Manage Configuration. Cross-Device Availability. Superior Video Meeting Quality. Customizable Call Handling. Flexible Work Solutions. Enhanced Tools for Customer Engagement.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsExceptional Call Quality. Responsive Customer Support. User-Friendly Platform. Remote Work Flexibility. Detailed Call and Productivity Reports. Rapid Deployment. Centralized Communication Management.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsCaller ID Integration Challenges. Application Inconsistencies. Complex Setup and Billing Process. Time-Consuming Support Verification. Dependence on Internet Quality. Call Data Monitoring Difficulties. Challenges in Large Group Calls.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for businesses seeking a comprehensive, unified communication platform with a focus on video conferencing and cross-device compatibility.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

GoTo Connect stands out for businesses seeking a unified communication platform, combining voice, video, and messaging. Its user-friendly configuration and cross-device availability make it a versatile choice for diverse work environments. The platform’s superior video meeting quality and flexible work solutions, make it an ideal choice for businesses aiming for seamless communication and enhanced customer engagement.

2. Zoom

Zoom excels as a leading video conferencing and collaboration platform, perfectly suited for various business contexts. Its straightforward interface facilitates easy management of virtual meetings and webinars, ideal for global team and client interactions. Zoom’s advanced functionalities, including screen sharing and meeting recording, integrate seamlessly with essential business tools, elevating both communication and productivity. For businesses seeking reliable tools for video conferencing and remote team collaboration, Zoom presents an outstanding solution.

Key Features of Zoom:

  • Enhanced Productivity with AI: Zoom’s premium accounts include AI features that significantly enhance work efficiency.
  • Comprehensive Communication Suite: Offers a complete set of communication options like meetings, messaging, whiteboards, and phones.
  • Superior Meeting Experience: Provides high-quality audio and video, complemented by screen sharing and virtual assistant support.
  • Tools for Collaborative Teams: Features live chat, VoIP phone systems, and digital whiteboarding for enhanced teamwork.
  • Management Support: Streamlines email and schedule management, simplifying everyday tasks.
  • Solutions for Collaborative Offices: Optimized for use in conference room environments.
  • Enhanced Customer Interactions: Includes video support and multiple channels in its cloud-based contact center solutions.

Zoom’s diverse plans cater to different business needs. The Basic plan is free, supporting 100 participants for 40-minute meetings. The Pro plan, at $14.99/user/month, extends meeting times and provides 5 GB of storage. For larger meetings and additional features, the Business plan is $21.99/user/month. Business Plus and Enterprise plans offer custom solutions for more extensive needs and storage.

What Are the Pros of Zoom According to User Reviews

Taking into account user feedback on G2 and Truspilot, we’ve compiled a list of the common pros.

  • Applicable in Business and Education: Effective for various settings, including academic.
  • Remote Desktop Features: Ideal for IT support and remote assistance.
  • Straightforward Interface: Known for its ease of operation and accessibility.
  • Accommodates Large Groups: Handles meetings with many participants effectively.
  • Compatible Across Devices: Functions well on different devices and systems.
  • Easy Screen Sharing: Streamlines the process of sharing screens.
  • Customizable Settings: Allows adjustments to audio and video settings for user convenience.

What Are the Cons of Zoom According to User Reviews

Now, let’s delve into the cons. There are some great Zoom alternatives if you need them.

  • Subscription for Full Features: Full access requires a paid subscription, unlike some free alternatives.
  • Restrictions in Free Version: The free version has limitations in meeting duration and features.
  • Connectivity Issues: Users occasionally face problems with connection stability.
  • Security Concerns: There have been instances of security challenges.
  • Limit on Participants: The maximum number of participants can be a constraint.
  • Mobile App Limitations: The mobile version sometimes lacks the functionality of the desktop application.
  • Setup Complexity: The installation and integration process can be complex for some.

Zoom Vs. BroadVoice Cloud PBX

AspectZoomBroadVoice Cloud PBX
PricingFree Basic plan. Pro: $14.99/user/month. Business: $21.99/user/month. Business Plus & Enterprise plans for comprehensive needs.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month. Features vary by plan.
Key FeaturesEnhanced Productivity with AI. Comprehensive Communication Suite. Superior Meeting Experience. Tools for Collaborative Teams. Management Support. Solutions for Collaborative Offices. Enhanced Customer Interactions.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsApplicable in Business and Education. Remote Desktop Features. Straightforward Interface. Accommodates Large Groups. Compatible Across Devices. Easy Screen Sharing. Customizable Settings.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsSubscription for Full Features. Restrictions in Free Version. Connectivity Issues. Security Concerns. Limit on Participants. Mobile App Limitations. Setup Complexity.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for businesses and educational institutions that need a reliable, versatile video communication platform with AI enhancements.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

Zoom is a top pick for businesses and educational institutions requiring reliable, high-quality video conferencing. It offers AI-enhanced productivity tools and a comprehensive communication suite, accommodating large groups and various devices. Its straightforward interface, remote desktop features, and customizable settings make it a versatile and user-friendly option for a wide range of communication needs.

3. Webex Calling

Webex Calling stands as a robust cloud-based phone system designed for modern business environments. It streamlines communication across voice, messaging, and video, fostering efficient team collaboration. Known for its straightforward setup and integration, Webex Calling is a reliable tool for enhancing business communication and productivity.

Distinct Features of Webex Calling:

  • Hybrid Workforce Calling: Offers a mobile, adaptive cloud calling system suitable for hybrid work environments.
  • Leader in Unified Communications: Recognized for excellence in unified communications and collaboration.
  • Continuous Calling Availability: Provides reliable calling with options to maintain service in various deployment scenarios.
  • Business Line on Personal Phones: Webex Go enables business line use on personal mobile devices.
  • Cloud-Based Remote Communication: Delivers a powerful and adaptable cloud phone system, ideal for remote collaboration.
  • All-In-One Collaboration: Integrates calling, meetings, messaging, and team collaboration in one comprehensive solution.
  • Simplified IT Management: Easy administration and flexible migration options for mixed cloud and on-premises setups.

Webex Calling offers varied plans to suit different business requirements. The “Webex Call” plan, at $17/license/month, includes unlimited domestic calls and a business phone number. The more comprehensive “Webex Suite” at $25/license/month adds enhanced meeting capabilities. “Webex Enterprise” provides custom solutions for larger organizations, with pricing available upon request.

What Are the Pros of Webex Calling According to User Reviews

We’ve conducted a thorough review of user feedback on G2 and GetApp. Here’s a list of the common pros.

  • Effortless Call Transitions: Allows smooth switching of calls across laptops, desktops, and mobiles.
  • Superior Audio Clarity: Known for excellent call quality, both domestically and internationally.
  • Customizable Call Management: Users can personalize greetings and call forwarding settings.
  • Reliable Customer Support: Noted for its responsive and helpful service.
  • Ideal for Daily Business Communication: Suitable for regular use in business settings.
  • Compatible with Webex Ecosystem: Integrates effectively with other Webex tools.
  • High-Definition Video Conferencing: Provides top-notch video conferencing for improved meeting experiences.

What Are the Cons of Webex Calling According to User Reviews

We’ll discuss the cons shortly. If you’re looking for alternatives to Webex Calling, you’ll find several worth considering.

  • Occasional Call Drop Issues: Reports of infrequent call drops.
  • Performance Issues on Mobile: The mobile application may exhibit sluggishness on some devices.
  • Limited App Integrations: Certain integrations, like calendar apps, are missing.
  • User Interface Learning Curve: New users might find the interface somewhat complex.
  • Need for Stable Internet: Optimal performance depends on a strong internet connection.
  • Mobile App Design: The mobile app’s interface could be enhanced for better user experience.
  • Limited Customization: Users have expressed a wish for more customization options, such as background or font changes.

Webex Calling Vs. BroadVoice Cloud PBX

AspectWebex CallingBroadVoice Cloud PBX
PricingWebex Call: $17/license/month. Webex Suite: $25/license/month. Webex Enterprise: Custom pricing.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesHybrid Workforce Calling. Leader in Unified Communications. Continuous Calling Availability. Business Line on Personal Phones. Cloud-Based Remote Communication. All-In-One Collaboration. Simplified IT Management.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsEffortless Call Transitions. Superior Audio Clarity. Customizable Call Management. Reliable Customer Support. Ideal for Daily Business Communication. Compatible with Webex Ecosystem. High-Definition Video Conferencing.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsOccasional Call Drop Issues. Performance Issues on Mobile. Limited App Integrations. User Interface Learning Curve. Need for Stable Internet. Mobile App Design. Limited Customization.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceSuitable for businesses of all sizes seeking a versatile and reliable unified communication solution for hybrid and remote work environments.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

Webex Calling is suitable for businesses of all sizes that prioritize unified communication for hybrid and remote work environments. It offers continuous calling availability, business line functionality on personal phones, and simplified IT management. With its reliable customer support and high-definition video conferencing, Webex Calling is a robust choice for daily business communication and collaboration.

4. Dialpad Ai Voice

Dialpad Ai Voice is transforming business communication with its cutting-edge AI voice technology. It enhances call effectiveness and introduces smart functionalities for professionals. This tool simplifies customer interactions, leading to improved productivity, making it an ideal solution for those who value intelligent call management and transcription services.

Highlights of Dialpad Ai Voice:

  • Unified Communication System: Merges calling, messaging, and video on one platform.
  • Advanced AI Features: Offers real-time transcription, AI-driven note-taking, and task management.
  • Scalability for Businesses: Adapts easily to the evolving needs of growing businesses.
  • Reliable and User-Friendly: Known for its dependability and accessibility across devices.
  • Customizable Call Forwarding: Allows setting tailored call routing for teams or individual devices.
  • All-Inclusive Messaging and Meeting Tools: Supports file sharing, messaging, and AI-assisted video meetings.
  • Effortless Application Integration: Seamlessly connects with popular applications like Salesforce and Google Workspace.

Dialpad’s pricing is adaptable to various business needs. The Standard Plan at $23 per user/month includes unlimited calling and AI Meetings for small groups. The Pro Plan at $35 per user/month expands to CRM integrations and multi-location support. The Enterprise Plan offers customized solutions for larger or more complex requirements.

What Are the Pros of Dialpad Ai Voice According to User Reviews

Having considered user feedback on G2 and Trustpilot, we’ve compiled a list of the common pros.

  • Simple Navigation Interface: Renowned for its user-friendly design.
  • Mobile Accessibility: Keeps crucial communications at hand on mobile devices.
  • AI-Enabled Transcriptions: Assists in managing and reviewing conversations.
  • Diverse Communication Services: Provides comprehensive options including calls, voicemail to text, and conferencing.
  • Optimal for Regular Phone Use: Ideal for businesses heavily dependent on phone communication.
  • Seamless Integration with Gmail: Enhances functionality and user experience.
  • Real-Time Meeting Translations: Useful for comprehending and recapping discussions.

What Are the Cons of Dialpad Ai Voice According to User Reviews

Here comes the list of cons. If Dialpad Ai Voice alternatives are on your radar, we’ve got you covered.

  • Limitations on Global Calls: A drawback for users needing wider communication reach.
  • Support Challenges: Occasional issues with responsive customer service.
  • Transcription Accuracy: Some inaccuracies noted, especially with casual language.
  • Extra Costs for Text Messaging: Additional charges apply for certain services.
  • Occasional Technical Problems: Includes issues like call drops and slow application response.
  • English-Only Language Support: Restricts its utility for non-English speakers.
  • Integration Hurdles: Challenges with some system integrations and connection stability.

Dialpad Ai Voice Vs. BroadVoice Cloud PBX

AspectDialpad Ai VoiceBroadVoice Cloud PBX
PricingStandard Plan: $23/user/month. Pro Plan: $35/user/month. Enterprise Plan: Custom pricing.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesUnified Communication System. Advanced AI Features. Scalability for Businesses. Reliable and User-Friendly. Customizable Call Forwarding. All-Inclusive Messaging and Meeting Tools. Effortless Application Integration.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsSimple Navigation Interface. Mobile Accessibility. AI-Enabled Transcriptions. Diverse Communication Services. Optimal for Regular Phone Use. Seamless Integration with Gmail. Real-Time Meeting Translations.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsLimitations on Global Calls. Support Challenges. Transcription Accuracy. Extra Costs for Text Messaging. Occasional Technical Problems. English-Only Language Support. Integration Hurdles.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceSuitable for businesses of all sizes looking for a reliable, AI-enhanced communication system that grows with their needs.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

Dialpad Ai Voice is ideal for businesses seeking an AI-enhanced communication system that adapts to their growing needs. It offers a unified communication system with advanced AI features and customizable call forwarding. Dialpad’s scalability, reliable performance, and seamless application integration make it a suitable choice for businesses prioritizing efficiency and innovation in communication.

5. ULTATEL

ULTATEL excels as a key player in cloud-based communication solutions, tailored for businesses requiring reliable and comprehensive tools. It specializes in boosting productivity and enhancing client interactions through its range of services, including VoIP, video conferencing, and messaging. The platform is user-friendly and feature-rich, making it a top choice for businesses in need of versatile and cost-effective communication options.

Main Features of ULTATEL:

  • Integrated Communication System: Merges various modes like voice, SMS, and video conferencing with business apps for streamlined communication.
  • Mobile Solution for Businesses: Provides a seamless mobile communication experience for businesses.
  • Effective Team and Client Messaging: Enables efficient messaging using business phone numbers.
  • Worldwide Video Collaboration: Facilitates global collaboration with robust video conferencing tools.
  • Centralized Interaction Management: Manages customer communications across channels from one interface.
  • Workflow Automation: Employs low-code tools to simplify and automate business processes.
  • Insightful Analytics: Delivers comprehensive analytics for strategic decision-making and optimizing performance.

ULTATEL offers three pricing tiers. The Professional plan starts at $24.95/user/month, featuring essential services like video conferencing and unlimited auto-attendants. The Premium plan at $28.95/user/month includes additional features such as call recording. The Ultimate plan, starting at $36.95/user/month, offers advanced features like CRM integration and custom app solutions, catering to varying business needs.

What Are the Pros of ULTATEL According to User Reviews

Our research involved an in-depth analysis of user feedback on G2 and GetApp. Below, you’ll find a list of the common pros.

  • Smooth Transition to New System: Renowned for its hassle-free migration process.
  • Prompt Customer Assistance: Recognized for its quick and comprehensive customer service.
  • User-Friendly Onboarding: Praised for its straightforward and intuitive setup.
  • Exceptional Customer Support: Known for its outstanding service and problem-solving abilities.
  • Effective Microsoft Teams Integration: Well-suited for mid-sized businesses with reliable Teams integration.
  • Competitive Pricing: Offers value with affordable rates and efficient problem resolution.
  • Remote Work Support: Highly appreciated for its support of remote working arrangements through responsive service.

What Are the Cons of ULTATEL According to User Reviews

It’s time to go over the cons. You’ll also find ULTATEL alternatives highlighted if you require them.

  • Brand Familiarity: Initially struggled with gaining recognition in the market.
  • Email Support Limitations: Users found the email-focused support system less convenient, especially in urgent situations.
  • Restricted User Autonomy: Often requires ULTATEL’s involvement in managing user settings and changes.
  • Mobile App Development Needs: Reports of bugs in the mobile app suggest a need for improvements.
  • Performance Issues on Cellular Data: The mobile app faces challenges when used over mobile data.
  • Outdated Backend Interface: The administrative backend, while functional, could benefit from a modern design update.
  • User Demand for Modern Design: Users express a desire for a more contemporary design in the backend for an enhanced experience.

ULTATEL Vs. BroadVoice Cloud PBX

AspectULTATELBroadVoice Cloud PBX
PricingProfessional Plan: $24.95/user/month. Premium Plan: $28.95/user/month. Ultimate Plan: $36.95/user/month.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesIntegrated Communication System. Mobile Solution for Businesses. Effective Team and Client Messaging. Worldwide Video Collaboration. Centralized Interaction Management. Workflow Automation. Insightful Analytics.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsSmooth Transition to New System. Prompt Customer Assistance. User-Friendly Onboarding. Exceptional Customer Support. Effective Microsoft Teams Integration. Competitive Pricing. Remote Work Support.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsBrand Familiarity. Email Support Limitations. Restricted User Autonomy. Mobile App Development Needs. Performance Issues on Cellular Data. Outdated Backend Interface. User Demand for Modern Design.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for mid-sized businesses seeking a comprehensive communication system with a focus on mobile utility and remote work support.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

ULTATEL is optimal for mid-sized businesses requiring a comprehensive communication system with a focus on mobile utility and remote work support. It integrates various communication modes like voice, SMS, and video conferencing efficiently. With its user-friendly onboarding, exceptional customer support, and competitive pricing, ULTATEL stands out as a versatile choice for businesses aiming to enhance customer interaction and team collaboration.

6. Nextiva

Nextiva stands out as an adaptable communication and collaboration tool, suitable for businesses of all sizes. It offers a suite of features including VoIP, video conferencing, and team messaging to enhance communication. The platform’s user-friendly nature and reliable performance are especially beneficial for remote work and customer interactions, scaling effortlessly from small businesses to large enterprises.

Features of Nextiva:

  • Integrated Communication Tools: Melds phone, messaging, video, and email with productivity enhancements.
  • Collaboration Boost: Streamlines team communications, increasing productivity.
  • Holistic Customer Interaction Overview: Provides a comprehensive snapshot of customer communications.
  • Rapid Customer Information Access: Quick retrieval of customer data for enriched interactions.
  • Insightful Customer Data: Delivers meaningful insights to strengthen customer relationships.
  • Monitoring Customer Engagements: Tracks customer experiences over time.
  • Automated Customer Journey: Streamlines customer touchpoints through automation.

Nextiva’s pricing is tiered to meet diverse needs. The Essential plan at $29.95/user/month includes unlimited calling and video for basic needs. The Professional plan at $33.95/user/month caters to small teams with added features like CRM. The Enterprise plan at $43.95/user/month is designed for larger teams, offering extensive features including call recording.

What Are the Pros of Nextiva According to User Reviews

We’ve assessed user feedback on G2 and Trustpilot to provide insights. Here’s a list of the common pros.

  • Extensive Service Range: Provides a broad spectrum of communication tools.
  • Seamless Across Devices: Efficiently functions on various devices.
  • Simplified User Administration: Offers an easy-to-use management interface.
  • Remote Call Monitoring: Allows for overseeing calls and messages.
  • Smooth Setup: Known for its hassle-free implementation.
  • Compatibility Across Platforms: Effective on desk phones, desktops, and mobile apps.
  • Ongoing System Updates: Regularly enhances the system with new features.

What Are the Cons of Nextiva According to User Reviews

Let’s talk about the cons first. For those in search of Nextiva alternatives, there are several to explore.

  • Support Response Delays: Longer wait times for technical assistance.
  • Real-Time Update Delays: Slowness in updating text communications.
  • Integration Challenges: Difficulties in syncing with other systems.
  • Complexity in Features: Certain functionalities perceived as complicated.
  • Additional Features in Higher Plans: Need to upgrade for more advanced options.
  • App Performance Issues: Inconsistencies in app functionality.
  • Support-Dependent Administration: Reliance on customer support for certain management tasks.

Nextiva Vs. BroadVoice Cloud PBX

AspectNextivaBroadVoice Cloud PBX
PricingEssential Plan: $29.95/user/month. Professional Plan: $33.95/user/month. Enterprise Plan: $43.95/user/month.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesIntegrated Communication Tools. Collaboration Boost. Holistic Customer Interaction Overview. Rapid Customer Information Access. Insightful Customer Data. Monitoring Customer Engagements. Automated Customer Journey.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsExtensive Service Range. Seamless Across Devices. Simplified User Administration. Remote Call Monitoring. Smooth Setup. Compatibility Across Platforms. Ongoing System Updates.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsSupport Response Delays. Real-Time Update Delays. Integration Challenges. Complexity in Features. Additional Features in Higher Plans. App Performance Issues. Support-Dependent Administration.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceBest suited for businesses of all sizes looking for a comprehensive communication solution with advanced collaboration tools and customer interaction insights.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

Nextiva is best suited for businesses of all sizes looking for a comprehensive communication solution with advanced collaboration tools and customer interaction insights. Its integrated communication tools and rapid access to customer information streamline workflows. Nextiva’s extensive service range, seamless device compatibility, and ongoing system updates make it a reliable choice for enhancing business communication and customer relationships.

7. Ringover

Ringover excels as a leading cloud-based phone system, offering integrated tools for effective business communication. Its versatile platform supports voice calls, video conferencing, and team messaging, allowing businesses to unify their communication methods. Known for its user-friendly interface and wide range of features, Ringover is an excellent choice for businesses seeking flexible and reliable communication solutions.

Prominent Features of Ringover:

  • All-in-One Communication: Consolidates calls, messages, emails, and video calls into a unified interface, enhancing interactions.
  • AI-Powered Enhancements: Utilizes AI to improve sales pitches and call quality.
  • Tailored AI Conversations: Employs AI to customize conversations, increasing efficiency and customer satisfaction.
  • Advanced Telephony Capabilities: Provides sophisticated tools for sales and outreach enhancement.
  • Efficient Prospecting: Streamlines the prospecting process to save time and effort.
  • Comprehensive Channel Management: Manages all communication channels in one place for ease of use.
  • Insightful Team Analytics: Offers deep insights into team activities for strategic planning.

Ringover’s pricing starts with the ‘SMART’ plan at $29/user/month, offering unlimited calls to numerous destinations. The ‘BUSINESS’ plan at $54/user/month adds features like smart routing. For wider needs, the ‘ADVANCED’ plan at $64/user/month includes comprehensive communication tools. Various add-ons are available for specific requirements.

What Are the Pros of Ringover According to User Reviews

By examining user feedback on G2 and GetApp, we’ve identified a list of the common pros.

  • Intuitive and User-Friendly: Known for its easy-to-navigate interface.
  • Comprehensive Call History: Provides detailed logs and notifications for calls and messages.
  • Seamless CRM Integration: Excellently integrates with CRM systems, enhancing workflows.
  • Cost-Effective Unlimited Calls: Noted for affordable pricing, especially for unlimited calling plans.
  • Collaborative Team Tools: Offers valuable features for team communication and monitoring.
  • Proactive Customer Service: Renowned for its responsive support and problem resolution.
  • Detailed Dashboard for Analysis: The dashboard is appreciated for its thorough call data insights.

What Are the Cons of Ringover According to User Reviews

We’ll outline the cons shortly. Rest assured, we’ve also highlighted Ringover alternatives for your convenience.

  • Reliance on Internet Quality: Optimal performance depends on a strong internet connection.
  • Setup and Pricing Transparency: Some users report challenges in onboarding and pricing clarity.
  • Complex Contact Addition: Users mention difficulties in managing new contacts.
  • Absence of Specific Features: Lacks certain functionalities like automated calling and MMS.
  • Occasional Technical Issues: Reports of infrequent system bugs affecting reliability.
  • Mobile App Challenges: Some instability and notification issues, particularly on iOS devices.
  • Customization Limitations: Users desire more options for interface customization with company branding.

Ringover Vs. BroadVoice Cloud PBX

AspectRingoverBroadVoice Cloud PBX
PricingSMART Plan: $29/user/month. BUSINESS Plan: $54/user/month. ADVANCED Plan: $64/user/month.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesAll-in-One Communication. AI-Powered Enhancements. Tailored AI Conversations. Advanced Telephony Capabilities. Efficient Prospecting. Comprehensive Channel Management. Insightful Team Analytics.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsIntuitive and User-Friendly. Comprehensive Call History. Seamless CRM Integration. Cost-Effective Unlimited Calls. Collaborative Team Tools. Proactive Customer Service. Detailed Dashboard for Analysis.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsReliance on Internet Quality. Setup and Pricing Transparency. Complex Contact Addition. Absence of Specific Features. Occasional Technical Issues. Mobile App Challenges. Customization Limitations.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for businesses seeking a comprehensive communication solution with AI enhancements and detailed analytics for team performance.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

Ringover is ideal for businesses seeking a comprehensive communication solution with AI enhancements and detailed analytics for team performance. Its all-in-one communication, tailored AI conversations, and advanced telephony capabilities enhance efficiency and customer engagement. Ringover’s intuitive interface, cost-effective unlimited calls, and proactive customer service make it a strong choice for businesses aiming to optimize their communication strategies.

8. RingCentral MVP

RingCentral MVP stands out as a comprehensive cloud-based communication solution for businesses. It seamlessly merges voice, video, messaging, and collaboration tools, facilitating better team coordination. Ideal for enhancing team productivity regardless of location, RingCentral MVP offers video conferencing and cloud phone systems, making it perfect for businesses seeking to improve communication efficiency.

Key Features of RingCentral MVP:

  • All-in-One Communication System: Combines phone, messaging, video, and analytics for streamlined teamwork.
  • Automated Workflow Efficiency: Utilizes cutting-edge technology to automate routine tasks, increasing productivity.
  • Valuable Business Insights: Provides in-depth analytics for strategic business communication.
  • Direct Webinar Hosting: Facilitates easy webinar organization directly within the app through RingCentral Webinar™.
  • Flexible Meeting Spaces: RingCentral Rooms™ converts any space into an interactive meeting environment.
  • Wide Range of App Integrations: Connects with over 300 popular apps, enhancing functionality and automating workflows.
  • In-Depth Business Analysis: Offers comprehensive analytics for improved sales and operational strategies.

RingCentral MVP offers three plans. The Core Plan at $30 per user/month includes essential services like unlimited calling. The Advanced Plan at $35/user/month adds features such as automatic call recording. The Ultra Plan, at $45/user/month, provides extensive tools including advanced video capabilities, catering to diverse business communication needs.

What Are the Pros of RingCentral MVP According to User Reviews

After reviewing user feedback on G2 and GetApp, we’ve compiled a list of the common pros.

  • Reliable Cloud-Based System: Offers consistent connectivity independent of traditional phone services.
  • Multiple Communication Options: Integrates phone, fax, and text in one platform.
  • Proactive Customer Assistance: Quickly addresses technical issues.
  • Intuitive and Easy Setup: Features a user-friendly interface for simple setup.
  • Seamless Integration Capabilities: Efficiently connects with systems like JobDiva and Microsoft 365.
  • Versatile Device Usage: Allows easy transition between different devices.
  • Comprehensive Communication Features: Ideal for remote work with its complete phone and fax solutions.

What Are the Cons of RingCentral MVP According to User Reviews

In a moment, we’ll discuss the cons. And don’t worry, we’ve got some alternatives to RingCentral MVP lined up as well.

  • Adjustment Period for New Users: Some initial learning required for new users.
  • Limited Area Code Selection: Challenges in obtaining specific area codes.
  • Occasional Billing Issues: Instances of unanticipated charges and slow resolution.
  • License Pricing Concerns: Concerns over the cost of additional licenses.
  • Complicated Renewal Process: Difficulties experienced during account renewal.
  • Variable Customer Support Quality: Inconsistent experiences with customer service.
  • Reliance on Data Connection: Dependence on a robust data connection for call quality.

RingCentral MVP Vs. BroadVoice Cloud PBX

AspectRingCentral MVPBroadVoice Cloud PBX
PricingCore Plan: $30/user/month. Advanced Plan: $35/user/month. Ultra Plan: $45/user/month.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesAll-in-One Communication System. Automated Workflow Efficiency. Valuable Business Insights. Direct Webinar Hosting. Flexible Meeting Spaces. Wide Range of App Integrations. In-Depth Business Analysis.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsReliable Cloud-Based System. Multiple Communication Options. Proactive Customer Assistance. Intuitive and Easy Setup. Seamless Integration Capabilities. Versatile Device Usage. Comprehensive Communication Features.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsAdjustment Period for New Users. Limited Area Code Selection. Occasional Billing Issues. License Pricing Concerns. Complicated Renewal Process. Variable Customer Support Quality. Reliance on Data Connection.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for businesses needing a comprehensive communication solution with advanced features for telecommuting and efficient workflow management.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

RingCentral MVP is ideal for businesses needing a comprehensive communication solution with advanced features for telecommuting and efficient workflow management. It combines multiple communication options in a cloud-based system and offers streamlined automated workflows. With its diverse app integrations and in-depth business analysis, RingCentral MVP is a versatile platform for enhancing team coordination and business insights.

9. 3CX

3CX offers a comprehensive communication solution for businesses, integrating voice, video, chat, and contact center capabilities. Its ease of use and simplicity make it a great choice for businesses of any size looking to improve communication and collaboration. Ideal for remote work, customer support, and team collaboration, 3CX is known for its flexibility, scalability, and cost-effectiveness, marking it as a dependable tool in the modern business world.

Key Features of 3CX:

  • Easy Video Conferencing: Enhances video conferencing with added presentation and remote support tools.
  • Mobile-Friendly PBX: Enables efficient call, message, and meeting management on mobile devices.
  • Direct Chat Integration: Offers instant chat with website visitors, with seamless escalation to calls or video.
  • Simple Setup Options: Provides easy installation choices, suitable for both on-premise and cloud-based setups.
  • No-Software Web Conferencing: Allows hosting web conferences directly, without extra software.
  • Comprehensive Call Center Functions: Features advanced call center tools with extensive reporting capabilities.
  • Effective Multi-Channel Communication: Efficiently handles messages across platforms like WhatsApp and SMS.

3CX’s pricing caters to a range of business needs. The free plan supports up to 10 users with basic phone and video conferencing features. The SMB plan at $175/year is for 20 users with improved call management. The PRO and ENT plans, starting at $145 and $180/year respectively, offer more advanced features like CRM integration, suitable for professional and enterprise-level businesses.

What Are the Pros of 3CX According to User Reviews

Our research included a thorough analysis of user feedback on G2 and Trustpilot. Here’s a list of the common pros.

  • Reliable Connection: Consistently provides stable call connectivity.
  • Device Versatility: Works across various devices, offering flexibility.
  • User-Friendly: Easy to set up and use, with an intuitive interface.
  • Efficient Call Handling: Includes effective call recording and reporting.
  • Clear Audio Quality: Delivers high-quality voice communication.
  • Broad Integration: Seamlessly works with multiple business programs.
  • Accessible for All Users: User-friendly for people with different skill levels.

What Are the Cons of 3CX According to User Reviews

The cons are up next. If 3CX alternatives interest you, we’ve got you covered with some recommendations.

  • Limited Interface Customization: Users desire more flexibility in interface customization.
  • Support and Forum Challenges: Issues reported with forum access and license management.
  • Mobile App UI Improvements Needed: The mobile interface could be more intuitive.
  • Minor Functional Issues: Reports of occasional small glitches.
  • Call Connectivity Concerns: Some users encounter issues with call connections or network stability.
  • Reporting Complexity: Challenges in generating detailed reports.
  • Integration Difficulties: Some integration issues, particularly with platforms like Microsoft Teams.

3CX Vs. BroadVoice Cloud PBX

Aspect3CXBroadVoice Cloud PBX
PricingFree plan for up to 10 users. SMB plan: $175/year for 20 users. PRO and ENT plans start at $145 and $180/year.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesEasy Video Conferencing. Mobile-Friendly PBX. Direct Chat Integration. Simple Setup Options. No-Software Web Conferencing. Comprehensive Call Center Functions. Effective Multi-Channel Communication.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsReliable Connection. Device Versatility. User-Friendly. Efficient Call Handling. Clear Audio Quality. Broad Integration. Accessible for All Users.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsLimited Interface Customization. Support and Forum Challenges. Mobile App UI Improvements Needed. Minor Functional Issues. Call Connectivity Concerns. Reporting Complexity. Integration Difficulties.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for businesses of all sizes looking for a comprehensive communication system with a focus on video conferencing and multi-channel messaging.Suitable for businesses seeking an easy-to-use, versatile communication solution with strong customer interaction and team collaboration tools.

3CX is ideal for businesses of all sizes looking for a comprehensive communication system focusing on video conferencing and multi-channel messaging. It offers user-friendly video conferencing, a mobile-ready PBX system, and efficient call center capabilities. 3CX’s simple setup options, clear audio quality, and broad program integration make it a reliable and versatile choice for modern communication needs.

10. Intermedia Unite

Intermedia Unite is a comprehensive communication and collaboration tool, well-suited for modern businesses and professionals. It effectively integrates voice, video, chat, and file sharing, enhancing team collaboration. With its easy-to-use interface and features like call management and video conferencing, it’s designed to elevate productivity and enhance client interactions, adapting to the dynamic needs of today’s business communication.

Key Features of Intermedia Unite:

  • Unified Communication Platform: Merges phone, SMS, video, contact center, and file management into one system.
  • Ready-to-Use Desk Phones: Provides pre-configured phones for immediate integration with Unite services.
  • Versatile App Use: Facilitates calling, chatting, video conferencing, and file sharing across devices.
  • Enhanced Contact Center Tools: Offers advanced calling options to improve productivity and customer experiences.
  • Integrated Team Collaboration: Supports team communication with built-in chat and file sharing.
  • Centralized Customer Interaction: Manages all customer communications efficiently.
  • AI-Driven Features: Utilizes AI for transcriptions and analytics, providing insightful business data.

Intermedia Unite offers two main plans. The Unite Pro plan at $27.99 caters to mobile workers with key communication tools. The Unite Enterprise plan at $32.99 is ideal for executives needing advanced functionalities. Both plans include unlimited calling and video conferencing, with additional services like archiving available for an extra fee. Fax lines and toll-free numbers are optional add-ons.

What Are the Pros of Intermedia Unite According to User Reviews

We’ve taken into account user feedback on G2 and GetApp and have compiled a list of the common pros.

  • All-in-One App: Combines different communication methods into one app.
  • Proactive Customer Support: Known for responsive and helpful service.
  • Enhanced Productivity: Increases efficiency, particularly for remote workers.
  • Simple Account Setup: Offers an intuitive interface for easy configuration.
  • No Need for Extra Software: All functionalities available without additional downloads.
  • Reliable and Affordable: Provides dependable service at a competitive price.
  • Flexible Remote Working: Accommodates mobile and remote working seamlessly.

What Are the Cons of Intermedia Unite According to User Reviews

Next, we’ll cover the cons. Additionally, there are alternatives to Intermedia Unite worth considering if you need them.

  • Clunky Mobile Interface: Users suggest the mobile app could be more user-friendly.
  • Partner Portal UI Needs Work: The design of the user interface could be improved.
  • Authentication Hiccups: Occasional issues with login recognition.
  • Challenges with Cellular Data: Some difficulties when using the app with mobile data.
  • Complex Auto Attendant Setup: Configuration of certain features can be complicated.
  • Questions About Pricing Value: Concerns regarding the cost relative to the number of add-ons.
  • Limited Initial Support: Some reports of delayed or ineffective first-level customer support.

Intermedia Unite Vs. BroadVoice Cloud PBX

AspectIntermedia UniteBroadVoice Cloud PBX
PricingUnite Pro: $27.99/user/month. Unite Enterprise: $32.99/user/month. Additional services and add-ons available.Metered Plan: $10/user/month. Standard Plan: $18/user/month. Pro Plan: $23/user/month. Virtual Plan: $12/user/month.
Key FeaturesUnified Communication Platform. Ready-to-Use Desk Phones. Versatile App Use. Enhanced Contact Center Tools. Integrated Team Collaboration. Centralized Customer Interaction. AI-Driven Features.All-In-One Communication Suite. Plug-and-Play Desk Phones. Multi-Device Application Functionality. Advanced Contact Center Options. Team Collaboration Tools. Centralized Customer Communication. Smart AI Enhancements.
User Feedback ProsAll-in-One App. Proactive Customer Support. Enhanced Productivity. Simple Account Setup. No Need for Extra Software. Reliable and Affordable. Flexible Remote Working.Easy Setup and Configuration. Intuitive Interface. Excellent Value for Money. Superior US-Based Customer Service. Efficient for Remote Working. Team Collaboration and VoIP Calls. Reliable and Intuitive with Competitive Pricing.
User Feedback ConsClunky Mobile Interface. Partner Portal UI Needs Work. Authentication Hiccups. Challenges with Cellular Data. Complex Auto Attendant Setup. Questions About Pricing Value. Limited Initial Support.Call Quality Issues. Portal Login Limitations. Dependence on Internet Quality. Mobile App Bugs. Lack of Call Queuing in Basic Package. Minimum Phone Requirement. Initial Service Setup Hiccups.
Target AudienceIdeal for businesses looking for a comprehensive, unified communication system with a focus on mobility and enhanced customer engagement.Suited for businesses of all sizes looking for an easy-to-use, versatile communication solution with a strong focus on customer interaction and team collaboration.

Intermedia Unite is ideal for businesses seeking a unified communication system with a focus on mobility and enhanced customer engagement. It offers a versatile app for calling, chatting, video conferencing, and file sharing. With its proactive customer support, reliable service, and flexible remote working options, Intermedia Unite is a comprehensive choice for businesses prioritizing effective communication and collaboration.

Summing Up

GoTo Connect is ideal for businesses seeking unified communication. It combines voice, video, and messaging, ensuring easy management and accessibility across devices. Known for its high-quality video meetings and adaptable work solutions, it suits businesses aiming for efficient communication and customer engagement.

Zoom is an excellent choice for both business and educational purposes, offering top-notch video conferencing. Its AI-driven tools, extensive communication options, and compatibility with various devices cater to large meetings effectively. Zoom’s ease of use, remote assistance capabilities, and customizable settings make it a preferred solution for diverse communication requirements.

Webex Calling is suited for companies prioritizing unified communication in hybrid and remote settings. It provides continuous calling, personal phone integration, and easy IT management. With dependable customer support and superior video conferencing, Webex Calling is a solid choice for regular business communication and collaboration.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins