Bria Alternatives: 10 Superior Choices for Effective VoIP

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Prepare for a straightforward exploration of the leading alternatives to Bria, thoughtfully selected to meet your specific business needs. In this guide, we’ll start by introducing the three standout solutions.

For each of these alternatives, we’ll provide a quick feature summary, pricing insights, user-based pros and cons collected from platforms like G2, Capterra, and TrustRadius, and a convenient comparison table. With these resources, you’ll be well-equipped to make an informed choice among Bria alternatives tailored to your business. Let’s dive right in and explore your communication options.

TLDR: Our Favorite Bria Alternatives

Here’s a brief overview: We’ve identified three excellent Bria alternatives suitable for businesses of all sizes. Right below, you’ll discover a table summarizing essential details about these carefully chosen options.

SoftwareTarget AudiencePrice
Bright PatternBusinesses and professionalsCustom pricing, contact for details
Five9Small to large businessesStarting at $149/month
BroadVoice Cloud PBXBusinesses, entrepreneurs, and startupsStarting at $10/user/month

Bria Overview

Bria is a popular softphone and unified communications application designed to enhance business communication. It offers a range of features like HD voice and video calls, messaging, and presence to facilitate efficient team collaboration and client interactions. Bria’s user-friendly interface and compatibility with various platforms make it a valuable tool for remote work and business communication needs.

Key Features of Bria:

  • Advanced Softphone Capabilities: Offers sophisticated call features like transfer and forwarding.
  • Cloud Provisioning: Allows easy cloud configuration with device-synced settings.
  • Secure Communications: Features encrypted voice and messaging for privacy.
  • Team Messaging: Enables team chats and individual messaging in a unified interface.
  • Management Tools: Provides call analytics and support tools for daily operations management.
  • Cross-Device Functionality: Supports seamless communication on both desktop and mobile devices.
  • Customizable Solutions: Offers API integration and white-label options for tailored business communication experiences.

Bria Solo offers plans tailored for individuals, teams, and enterprises. The Bria Solo Free plan, forever free, supports one app download and one calling account with basic features. For enhanced capabilities, Bria Solo is priced at $2.95/user/month, providing three app downloads, support for five calling accounts, HD calling, and advanced features. Bria Teams, at $4.95/user/month, caters to team communication with support for three devices per user, team messaging, and advanced call features. Bria Enterprise targets larger businesses and resellers, offering customizable solutions with advanced communication and management tools, with detailed pricing available upon contacting sales.

What Are the Pros of Bria According to User Reviews

We analyzed user feedback on G2 and GetApp, and now, here’s a list of the common pros.

  • Easy Call Center Integration: Bria’s integration with call centers is straightforward, enhancing operational efficiency.
  • International Calling on Trial: The free trial version supports international calls, providing global connectivity without additional costs.
  • Long-Term Reliability: Users report consistent performance over several years, ensuring dependable long-term use.
  • Intuitive Interface: The software’s interface is user-friendly and appealing, making it accessible for beginners.
  • Seamless SIP System Integration: Bria integrates effectively with existing SIP systems, facilitating smoother communications.
  • Physical Phone Disconnection: Allows users to disconnect physically from phones, providing flexibility and reducing movement constraints.
  • Efficient Call Recording: Simplifies the process of recording and storing calls, making it easier to review and manage conversations.

What Are the Cons of Bria According to User Reviews

  • Log Management Issues: Users find it challenging to work with, capture, or investigate logs, which can be a drawback for technical troubleshooting.
  • Complex Initial Setup: Some users experience difficulties during the initial setup, which can be time-consuming and frustrating.
  • No Texting Feature: The absence of a texting option limits the scope of communication, which could be a disadvantage for users preferring text messages.
  • Call Quality Variability: Occasional issues with call quality, though this tends to improve with a fast, high-speed internet connection.
  • Missing HubSpot Integration: The lack of HubSpot integration and concerns about pricing may limit its appeal to some businesses.
  • Self-Configuration Problems: Users occasionally face issues where the system self-configures incorrectly, requiring reconfiguration.
  • Limited Linux Support: The lack of support for Linux systems can be a significant limitation for users operating on this platform.

Bria: In Summary

Considering alternatives to Bria might be necessary due to its technical glitches and feature limitations. Users often face challenges like unstable call quality and app malfunctions. These issues can disrupt important business communications. The platform also lacks certain integrations, such as with HubSpot, and offers limited Linux support. For businesses needing robust integration and consistent performance, exploring other options becomes crucial.

Moreover, Bria’s requirement for continuous computer operation for call logging may not suit all users. The absence of advanced features like comprehensive call analytics or extensive customization options might lead some to seek more versatile solutions. Businesses prioritizing seamless integration, diverse features, and higher reliability may find better fits elsewhere.

Now, let’s explore our carefully selected list of the 10 best Bria alternatives.

1. Bright Pattern

Bright Pattern is a leading provider of cloud-based customer service and contact center solutions. Their platform offers a range of features to help businesses improve customer interactions and drive better outcomes. With Bright Pattern, organizations can streamline their customer service operations, enhance agent productivity, and deliver exceptional customer experiences. The platform is designed to be flexible and scalable, making it suitable for businesses of all sizes and industries.

Core Features of Bright Pattern:

  • Omnichannel Communications: Enables seamless, personalized communications across voice, digital channels, IVR, email, chat, text, and messengers.
  • Omnichannel Quality Management: Utilizes AI to ensure quality in every interaction across all channels.
  • Omni-Enterprise CX™: Offers a comprehensive omnichannel mobile app, empowering every agent and employee with contact center capabilities.
  • Powerful Integrations and APIs: Includes out-of-the-box CRM and IT service management integrations, along with RESTful APIs for enhanced connectivity.
  • CRM Integration: Allows easy connection with various CRM systems like Salesforce, Microsoft Dynamics, Zendesk, Oracle Service Cloud, Hubspot, and Zoho for personalized customer experiences.
  • Comprehensive Enterprise Functionality: Combines speech-enabled IVR, inbound ACD, outbound dialer, and digital channels (chat, email, SMS) with a unified agent desktop.
  • Advanced AI and Automation: Features Artificial Intelligence and automation tools for efficient communication management and process automation.

Bright Pattern offers a variety of pricing packages to suit different business needs. Options range from a voice-focused Call Center Standard package to the Digital CX package for digital communications. The Omnichannel CX package combines both voice and digital features. Specific pricing details are not publicly disclosed, and Bright Pattern encourages direct contact for current pricing information.

What Are the Pros of Bright Pattern According to User Reviews

After examining user feedback on G2 and GetApp, we’ve compiled a list of the common pros.

  • High Flexibility and Adaptability: Bright Pattern is highly flexible, allowing for easy implementation of custom adaptations to meet unique business needs.
  • User-Friendly: The program is incredibly user-friendly and straightforward to set up, enhancing user experience and operational efficiency.
  • Exceptional Support: The support provided during and after implementation is outstanding, with the team being highly responsive and attentive to customer needs.
  • Wide Range of Functionalities: Bright Pattern offers a broad array of functionalities, catering to various aspects of customer interaction and management.
  • Effective Multi-Channel Management: Excelling in managing customer interactions across all channels, Bright Pattern provides a cohesive communication experience.
  • Robust Software Features: The platform boasts robust software features, including an intuitive agent dashboard, click-to-call, and CRM integration, enhancing workflow and agent productivity.
  • Scalability and Stability: Bright Pattern is scalable and stable, ensuring reliable performance even as business needs evolve and grow.

What Are the Cons of Bright Pattern According to User Reviews

Now, let’s go over the cons. Keep in mind that there are some great Bright Pattern alternatives if you require different options.

  • Limited AI Capabilities: The platform’s AI features rely on external IBM services, which can lead to additional costs and complexities.
  • Some Missing Functionalities: Compared to some previous systems, Bright Pattern lacks certain functionalities, which may affect efficiency for users accustomed to those features.
  • Manual Reporting Effort: Users need to invest extra effort into manual data analysis and reporting, adding a layer of complexity in optimizing performance.
  • Email Functionality Lacking: The email feature in Bright Pattern does not match the level of functionality available for chat and voice, impacting the ability to prioritize and automate email interactions.
  • Integration Challenges: Some users face difficulties with Salesforce integration, indicating a need for more seamless connectivity.
  • Overwhelming Options: The plethora of choices and customization options can be overwhelming for new users, making the platform seem complex.
  • Admin Interface and Integration Needs: While the platform is generally user-friendly, some users feel that the admin interface could be more intuitive, and there’s room for improvement in software integration robustness.

Bright Pattern Vs. Bria

AspectBright PatternBria
PricingSpecific pricing not publicly disclosed; various packages available. Contact sales for current pricing.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Omnichannel Communications across various digital channels. – AI-powered Omnichannel Quality Management. – Omni-Enterprise CX™ mobile app. – Powerful Integrations and APIs. – Comprehensive CRM Integration. – Advanced AI and Automation tools.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– High Flexibility and Adaptability. – User-Friendly interface. – Exceptional Support. – Wide Range of Functionalities. – Effective Multi-Channel Management. – Robust Software Features. – Scalable and Stable platform.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Limited AI Capabilities. – Some Missing Functionalities. – Manual Reporting Effort required. – Email Functionality Lacking. – Integration Challenges. – Overwhelming Options for new users. – Admin Interface and Integration Needs improvement.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses needing a comprehensive omnichannel solution with advanced AI and integration capabilities, scalable across various industries.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Bright Pattern is a top choice for businesses needing a robust omnichannel communication solution. Its advanced AI and automation tools cater to a diverse range of digital channels, ensuring seamless customer interactions. With a user-friendly interface, exceptional support, and scalability across industries, Bright Pattern is ideal for businesses prioritizing comprehensive, integrated communication strategies.

2. Five9

Five9 is a leading cloud-based contact center solution designed to enhance customer interactions and drive better customer experiences for businesses of all sizes. It offers a comprehensive suite of features and tools that empower organizations to streamline their customer service operations, improve agent efficiency, and optimize customer engagement. With Five9, companies can achieve seamless multichannel communication, intelligent routing, and actionable insights to make informed decisions, all while delivering exceptional customer service and boosting overall productivity.

Five9’s Key Features:

  • Diverse Channel Agent Interaction: Enables customer interaction across multiple channels.
  • Insightful Managerial Reports: Delivers detailed analytics on contact center performance.
  • Enhanced Business Flexibility: Improves adaptability in customer interactions.
  • AI for Efficient Operations: Applies AI for streamlined operations and multilingual support.
  • Transformative Cloud Software: Transforms traditional call centers into advanced customer engagement hubs.
  • Salesforce Collaboration: Integrates with Salesforce for improved customer experiences.
  • Total Customer Experience Strategy: Aims to elevate both customer and agent experiences using AI and continuous platform development.

Five9 offers pricing tailored to different contact center needs. Monthly rates for the Digital and Voice-only plans start at $149, providing essential tools. The Premium package, at $169 per month, combines digital and voice features. The Optimum plan, for $199 per month, includes workforce engagement. The top-tier Ultimate package is $229 per month, featuring advanced analytics. Each plan includes key features like call recording, an agent desktop, and continuous support.

What Are the Pros of Five9 According to User Reviews

Having reviewed user feedback on G2 and GetApp, we present you with a list of the common pros.

  • Efficient Call Direction: Enhances call routing to appropriate departments.
  • Voicemail and Logging Ease: Streamlines voicemail access and call documentation.
  • Convenient Note-Taking: Facilitates note-taking during calls.
  • Smooth Call Transfer: Simplifies internal call transfers.
  • Intuitive Design: User-friendly interface for ease of use.
  • Effective Autodialer: Automates call connections.
  • User-Friendly IVR Design: Simplifies creating interactive voice response pathways.

What Are the Cons of Five9 According to User Reviews

A rundown of the cons follows, and it’s worth noting there are alternatives to Five9 for you to explore.

  • Reporting System Challenges: Navigating call recordings can be difficult.
  • Limited Mobile Routing: Challenges in directing calls to mobile phones.
  • Restrained Chatbot Customization: Some limits in advanced chatbot personalization.
  • Interface Improvement Needs: The user interface could be more adaptable.
  • Feature Shortcomings: Absence of features like text messaging and calendar integration.
  • CRM Functionality Constraints: Limited CRM capabilities.
  • Regular Update Requirements: Frequent updates necessary for maintaining system efficiency.

Five9 Vs. Bria

AspectFive9Bria
Pricing– Digital and Voice-only: $149/month. – Premium: $169/month. – Optimum: $199/month. – Ultimate: $229/month.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Diverse Channel Agent Interaction. – Insightful Managerial Reports. – Enhanced Business Flexibility. – AI for Efficient Operations. – Transformative Cloud Software. – Salesforce Collaboration. – Total Customer Experience Strategy.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Efficient Call Direction. – Voicemail and Logging Ease. – Convenient Note-Taking. – Smooth Call Transfer. – Intuitive Design. – Effective Autodialer. – User-Friendly IVR Design.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Reporting System Challenges. – Limited Mobile Routing. – Restrained Chatbot Customization. – Interface Improvement Needs. – Feature Shortcomings. – CRM Functionality Constraints. – Regular Update Requirements.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceSuitable for contact centers seeking a comprehensive, AI-driven customer engagement solution with multi-channel capabilities and Salesforce integration.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Five9 is a preferred option for contact centers focused on AI-driven customer engagement. It offers diverse channel interaction and insightful managerial reports, enhancing business flexibility and operational efficiency. Particularly suited for Salesforce collaboration, Five9’s transformative cloud software makes it an excellent choice for businesses seeking a total customer experience strategy.

3. BroadVoice Cloud PBX

BroadVoice Cloud PBX presents a dynamic and trustworthy cloud-based telephone system, suitable for companies of varying sizes. Its intuitive design and broad range of features enable organizations to enhance communication, elevate customer interaction, and increase efficiency. This system is perfect for both small startups and large corporations, offering scalable and customized communication solutions. It combines cost-effectiveness with adaptability, making it a prime choice for businesses in search of a powerful and flexible communication tool.

Key Features of BroadVoice Cloud PBX:

  • Unified Communication Tools: Merges various channels like phone, text messaging, video, and file management into a single platform.
  • Ready-to-Use Desk Phones: Provides pre-configured phones that easily integrate with Unite services.
  • Multi-Device Support: Facilitates calling, messaging, video meetings, and file sharing across different devices.
  • Enhanced Customer Service Features: Offers advanced contact center capabilities for better customer support.
  • Collaborative Team Features: Supports team communication through chat and file-sharing functionalities.
  • Streamlined Customer Interaction Management: Simplifies the handling of customer communications.
  • AI-Driven Innovations: Includes AI for transcription, analytics, and more to offer insightful business data.

BroadVoice offers different pricing plans. The Metered plan starts at $10 per user per month. It includes basic features with SMS at additional costs. The Standard plan is $18 per user per month, offering unlimited calling and free SMS. The Pro plan, priced at $23 per user per month, includes advanced features like virtual fax, call recording, and integrations. There’s also a Virtual plan at $12 per user per month, designed for MS Teams users, with unlimited SMS and calling.

What Are the Pros of BroadVoice Cloud PBX According to User Reviews

We took a close look at user feedback on G2 and GetApp, resulting in this list of the common pros.

  • Simple Installation and Setup: Users appreciate the easy and trouble-free initial setup.
  • User-Friendly Interface: The system’s interface is straightforward, allowing easy management and operation.
  • Competitive Cost-Effectiveness: Offers a range of features like voicemail-to-email at an affordable price.
  • Exceptional US-Based Support: Users praise the high-quality customer support based in the US.
  • Remote Work Compatibility: The b-hive app is ideal for remote work, ensuring connectivity from any location.
  • Effective Teamwork and Communication: Supports efficient team collaboration and VoIP calling, including faxing.
  • Reliable and Intuitive at a Fair Price: Users find the system both dependable and easy to use, offered at a reasonable price.

What Are the Cons of BroadVoice Cloud PBX According to User Reviews

Listing the cons for your consideration. Also, don’t forget, there are alternatives to BroadVoice Cloud PBX if they better suit your needs.

  • Call Quality Concerns: Some users report occasional issues with call clarity.
  • Limited Portal Access: A need for non-user account portal access, especially for administrative purposes, is highlighted.
  • Internet Dependency: The system’s call quality is affected by internet connection strength.
  • Mobile App Glitches: The mobile application experiences several functional bugs.
  • Basic Plan Limitations: Users desire call queuing in the basic package, not just in advanced ones.
  • Minimum Phone Requirement: A requirement for at least three phones in some office setups can be restrictive for smaller teams.
  • Initial Setup Challenges: Users mention some difficulties encountered during the service’s initial installation phase.

BroadVoice Cloud PBX Vs. Bria

AspectBroadVoice Cloud PBXBria
Pricing– Metered: $10/user/month. – Standard: $18/user/month. – Pro: $23/user/month. – Virtual: $12/user/month.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Unified Communication Tools across phone, text, video, and file management. – Pre-configured Desk Phones for easy integration. – Multi-Device Support for calls, messages, video meetings. – Enhanced Customer Service Features. – Collaborative Team Features for chat and file-sharing. – Streamlined Customer Interaction Management. – AI-Driven Innovations for insights.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Simple Installation and Setup. – User-Friendly Interface. – Competitive Cost-Effectiveness. – Exceptional US-Based Support. – Remote Work Compatibility. – Effective Teamwork and Communication. – Reliable and Intuitive at a Fair Price.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Call Quality Concerns. – Limited Portal Access. – Internet Dependency. – Mobile App Glitches. – Basic Plan Limitations. – Minimum Phone Requirement. – Initial Setup Challenges.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses seeking a comprehensive, unified communication system with advanced customer support features and AI-driven insights.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

BroadVoice Cloud PBX stands out for businesses seeking a unified communication system with advanced customer support features. Its AI-driven innovations and streamlined customer interaction management offer competitive cost-effectiveness. With a simple installation process and a user-friendly interface, it’s particularly suitable for remote work and effective teamwork communication.

4. OpenPhone

OpenPhone serves as a cutting-edge business phone system, enhancing connectivity and customer service for companies. It provides a virtual phone number accessible on any device, enabling teams to handle calls, text messages, and voicemails from anywhere. OpenPhone simplifies call routing, customizes greetings, and integrates with key business platforms like Slack and HubSpot, making it a go-to choice for professional communication needs.

Essential Features of OpenPhone:

  • Integrated Communication: Merges call, text, and contact functionalities in a single app for convenience.
  • Efficient Management Dashboard: Features a comprehensive OpenPhone dashboard for streamlined communication management.
  • Team Collaboration Enhancement: Each number is a collaborative workspace for managing customer interactions.
  • Comprehensive Interaction Records: Automatically logs calls, transcribes voicemails, and amalgamates call and text history.
  • Advanced Contact Organization: Keeps detailed contact information with customizable properties and a shared address book.
  • Straightforward Implementation: Users can easily obtain a number, download the app, and start on various devices.
  • Collaborative Shared Numbers: Facilitates teamwork in customer support with shared numbers for a cohesive experience.

OpenPhone’s pricing strategy encompasses three primary plans. The Starter plan, at $19 per user per month, offers basic features like local or toll-free numbers, and messaging in the US and Canada. The Business plan, at $33 per user per month, includes group calls, customized ring sequences, AI call summaries, and CRM integration. For extensive business needs, the Enterprise plan provides tailored pricing and features such as dedicated account management and priority support.

What Are the Pros of OpenPhone According to User Reviews

By scrutinizing user feedback on G2 and Trustpilot, we’ve identified the common pros, as listed below.

  • Cost-Effective Solution: OpenPhone is favored for its affordability, especially by small businesses.
  • Proactive Customer Support: The platform’s customer support team is known for its prompt and helpful service.
  • Straightforward Installation: Users enjoy an uncomplicated and user-friendly setup process.
  • Versatile Functionality: The platform provides a variety of features that enhance business communications.
  • Intuitive App and Interface: The application is designed to be intuitive and easy to navigate.
  • Smooth Device Integration: The platform operates seamlessly across multiple devices.
  • Feature-Rich Service: It includes numerous beneficial features such as automated replies and voicemail to text.

What Are the Cons of OpenPhone According to User Reviews

Here are the cons to be aware of, and remember, there are some solid OpenPhone alternatives if you’re interested.

  • SMS Verification Hurdles: Certain users face difficulties with SMS verification for specific services.
  • Limited Hardware Compatibility: The platform sometimes struggles to integrate with traditional hardware handsets.
  • Infrequent VoIP Service Issues: A minority of users report occasional reliability problems with the VoIP service.
  • Challenges with External Contacts: Adding contacts from outside the organization can be problematic.
  • Android App Bugs: The Android version of OpenPhone has been reported to have bugs.
  • Missing Call-Holding Functionality: The absence of a call-holding feature has been noted as a drawback.
  • Occasional Update-Related Glitches: Users occasionally encounter glitches during the implementation of new updates or features.

OpenPhone Vs. Bria

AspectOpenPhoneBria
Pricing– Starter: $19/user/month. – Business: $33/user/month. – Enterprise: Custom pricing.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Integrated Communication. – Efficient Management Dashboard. – Team Collaboration Enhancement. – Comprehensive Interaction Records. – Advanced Contact Organization. – Straightforward Implementation. – Collaborative Shared Numbers.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Cost-Effective Solution. – Proactive Customer Support. – Straightforward Installation. – Versatile Functionality. – Intuitive App and Interface. – Smooth Device Integration. – Feature-Rich Service.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– SMS Verification Hurdles. – Limited Hardware Compatibility. – Infrequent VoIP Service Issues. – Challenges with External Contacts. – Android App Bugs. – Missing Call-Holding Functionality. – Update-Related Glitches.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for small to medium-sized businesses seeking a flexible and affordable communication solution with a focus on team collaboration and customer engagement.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

OpenPhone is a strong contender for small to medium-sized businesses requiring a flexible and affordable communication solution. It excels in team collaboration and customer engagement, with an integrated communication system that’s easy to manage. OpenPhone’s cost-effective solution, combined with proactive customer support and straightforward installation, makes it a practical choice for growing businesses.

5. Webex Calling

Webex Calling is a powerful cloud-based telephone system tailored for contemporary businesses. It unifies voice, messaging, and video communication, promoting effective teamwork. This platform is celebrated for its ease of setup and integration, making it a valuable asset for boosting business communication and efficiency.

Key Features of Webex Calling:

  • Adaptive Cloud Calling for Hybrid Teams: Tailored for a hybrid workforce, offering mobile cloud calling capabilities.
  • Leading Player in Unified Communications: Known for its excellence in unified communication and teamwork.
  • Dependable Calling Experience: Ensures reliable calling with various service maintenance options.
  • Business Calls on Personal Devices: Webex Go enables use of a business line on personal mobile devices.
  • Cloud Communication for Remote Teams: Provides a robust cloud phone system perfect for remote work collaboration.
  • Comprehensive Collaboration Integration: Combines calling, meetings, messaging, and team collaboration into a single solution.
  • Streamlined IT Administration: Offers easy management and flexible transition options for mixed cloud and on-premises environments.

Webex Calling’s pricing structure caters to diverse business needs. The “Webex Call” plan, at $17 per license per month, includes unlimited domestic calls and a business phone number. The “Webex Suite,” at $25 per license per month, adds advanced meeting features. For larger entities, the “Webex Enterprise” offers tailored solutions with pricing available upon inquiry.

What Are the Pros of Webex Calling According to User Reviews

After thorough analysis of user feedback on G2 and GetApp, here’s a list of the common pros.

  • Seamless Call Switching: Enables easy transfer of calls between laptops, desktops, and mobile devices.
  • Exceptional Call Quality: Recognized for its superior audio quality in both domestic and international calls.
  • Personalized Call Options: Offers customizable settings for greetings and call forwarding.
  • Dedicated Customer Support: Renowned for prompt and supportive customer service.
  • Suited for Regular Business Use: Well-adapted for daily business communications.
  • Webex Ecosystem Compatibility: Seamlessly integrates with other Webex applications.
  • High-Quality Video Conferencing: Delivers excellent video conferencing capabilities for enhanced meeting experiences.

What Are the Cons of Webex Calling According to User Reviews

We’ve compiled a list of the cons. Additionally, you can explore alternatives to Webex Calling if you find them more suitable.

  • Infrequent Call Drops: Some users encounter occasional call drops.
  • Mobile App Performance: The mobile app may perform poorly on certain devices.
  • Limited Integration Capability: Lacks integration with some applications, such as calendar apps.
  • Interface Complexity: New users may find the interface a bit challenging to navigate.
  • Dependence on Internet Quality: Requires a stable internet connection for optimal functionality.
  • Mobile App Design Needs Improvement: The design of the mobile app could be more user-friendly.
  • Restricted Customization Features: Users desire more customization options, like background and font adjustments.

Webex Calling Vs. Bria

AspectWebex CallingBria
Pricing– Webex Call: $17/license/month. – Webex Suite: $25/license/month. – Webex Enterprise: Custom pricing.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Adaptive Cloud Calling for Hybrid Teams. – Leader in Unified Communications. – Dependable Calling Experience. – Business Calls on Personal Devices with Webex Go. – Cloud Communication for Remote Teams. – Comprehensive Collaboration Integration. – Streamlined IT Administration.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Seamless Call Switching. – Exceptional Call Quality. – Personalized Call Options. – Dedicated Customer Support. – Suited for Regular Business Use. – Webex Ecosystem Compatibility. – High-Quality Video Conferencing.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Infrequent Call Drops. – Mobile App Performance issues. – Limited Integration Capability. – Interface Complexity for new users. – Dependence on Internet Quality. – Mobile App Design Improvement Needed. – Restricted Customization Features.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceSuitable for businesses looking for a comprehensive, cloud-based communication solution with strong focus on hybrid work environments and team collaboration.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Webex Calling is the go-to option for businesses looking for a comprehensive cloud-based communication solution, especially in hybrid work environments. It offers a dependable calling experience with high-quality video conferencing and is well-suited for regular business use. The integration with the Webex ecosystem and personalized call options enhance its appeal for collaborative team settings.

6. Nextiva

Nextiva excels as a versatile communication and collaboration platform, suitable for businesses of all sizes. It offers a suite of features like VoIP, video conferencing, and team messaging, ideal for boosting communication effectiveness. Known for its user-friendly interface and reliable performance, Nextiva is great for remote work and customer engagement, scaling easily from small startups to large enterprises.

Distinct Features of Nextiva:

  • Comprehensive Communication Integration: Combines phone, SMS, video, and email with tools for productivity and customer experience.
  • Enhanced Team Collaboration: Facilitates improved internal communication, boosting team productivity.
  • Unified View of Customer Interactions: Presents an all-encompassing perspective of customer communications across various channels.
  • Instant Access to Customer Data: Provides quick retrieval of customer information for improved interactions.
  • Valuable Customer Insights: Generates insightful analytics for strengthening customer relationships.
  • Monitoring Customer Engagement: Tracks customer interactions to gauge sentiment trends over time.
  • Automated Customer Interaction: Simplifies customer engagement throughout their journey.

Nextiva’s service plans are designed to meet varying business needs. The Essential plan, priced at $29.95 per user per month, includes unlimited calls and video, voicemail, and toll-free numbers, addressing basic communication requirements. The Professional plan, at $33.95 per user per month, is tailored for smaller teams, offering unlimited conferencing and CRM integration. The Enterprise plan, at $43.95 per user per month, is aimed at medium to large teams, adding features like call recording and voicemail transcription.

What Are the Pros of Nextiva According to User Reviews

We’ve assessed user feedback on G2 and Trustpilot, and here’s a list of the common pros.

  • Comprehensive Feature Set: Provides a wide array of services for various requirements.
  • Multi-Device Compatibility: Works effectively across a range of devices.
  • User-Friendly Management: Offers an intuitive interface for easy user and device management.
  • Accessibility of Remote Call Monitoring: Enables call and voicemail monitoring from any location.
  • Hassle-Free Implementation: Ensures a quick and smooth setup process.
  • Versatility in Usage: Compatible with various devices including hard phones, desktops, and smartphones.
  • Continuous System Improvements: Regularly updates for system enhancements.

What Are the Cons of Nextiva According to User Reviews

A list of cons is up next. And, if necessary, you can always check out Nextiva alternatives.

  • Prolonged Technical Support Wait Times: Users experience longer waits for technical help.
  • Delays in Real-Time Updates: Some users face slow updates in text messages on mobile and desktop apps.
  • Integration Difficulties: Challenges arise when integrating with certain systems.
  • Complexity in Feature Usage: Some features are perceived as overly complex.
  • Need for Upgrades for Additional Features: Advanced features require contract upgrades.
  • Inconsistent Application Performance: Users report occasional problems with desktop and mobile apps.
  • Dependence on Support for Administration: Certain administrative functions necessitate support intervention.

Nextiva Vs. Bria

AspectNextivaBria
Pricing– Essential: $29.95/user/month. – Professional: $33.95/user/month. – Enterprise: $43.95/user/month.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Comprehensive Communication Integration. – Enhanced Team Collaboration. – Unified View of Customer Interactions. – Instant Access to Customer Data. – Valuable Customer Insights. – Monitoring Customer Engagement. – Automated Customer Interaction.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Comprehensive Feature Set. – Multi-Device Compatibility. – User-Friendly Management. – Remote Call Monitoring. – Hassle-Free Implementation. – Versatility in Usage. – Continuous System Improvements.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Prolonged Technical Support Wait Times. – Delays in Real-Time Updates. – Integration Difficulties. – Complexity in Feature Usage. – Need for Upgrades for Additional Features. – Inconsistent Application Performance. – Dependence on Support for Administration.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses seeking a comprehensive communication solution with a focus on customer interaction management and analytics.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Nextiva is ideal for businesses seeking a complete communication solution focused on customer interaction management and analytics. Its comprehensive feature set, combined with multi-device compatibility and user-friendly management, makes it a top choice. Nextiva’s versatility in usage and continuous system improvements provide a reliable platform for diverse business communication needs.

7. GoTo Connect

GoTo Connect delivers a comprehensive cloud-based system for efficient business communication and collaboration. This platform integrates voice, video, messaging, and meeting tools, enabling effective teamwork across different locations. GoTo Connect is renowned for its superior audio and video quality, team messaging capabilities, and seamless integration with critical business applications, enhancing productivity and team cohesion.

Principal Features of GoTo Connect:

  • Unified Communication Platform: Combines voice, video, and messaging in one interface, streamlining communications.
  • User-Friendly System Management: Offers an intuitive admin portal for easy configuration.
  • Cross-Device Availability: Accessible on a variety of devices like desk phones, desktops, and mobiles, ensuring continuous communication.
  • High-Definition Video Conferencing: Includes HD video conferencing with each license.
  • Customizable Call Routing: Features a drag-and-drop editor for personalized call handling and auto-attendant configurations.
  • Flexibility in Work Locations: Supports call and meeting participation from multiple devices and locations.
  • Enhanced Customer Engagement Tools: Incorporates SMS, surveys, and campaign functionalities for improved customer interactions.

GoTo Connect’s pricing offers two core plans, addressing different business requirements. The Basic Plan, at $27.00 per user per month, includes fundamental phone system and meeting features. The Standard Plan, costing $32.00 per user per month, provides a more extensive suite of phone, chat, and video services. This plan adds advanced meeting and call features, such as number porting, sophisticated call routing, and e-Fax, meeting a broader spectrum of business communication needs.

What Are the Pros of GoTo Connect According to User Reviews

User feedback on G2 and GetApp has been examined, leading to this list of the common pros.

  • Exceptional Call Quality: Users frequently praise the high-quality call experience.
  • Efficient Customer Support: Noted for quick and helpful service.
  • Straightforward Interface: The system is user-friendly and easy to navigate.
  • Suitable for Remote Work: Facilitates remote work with call forwarding to mobile devices.
  • Comprehensive Reporting Tools: Offers detailed reports for managing calls and tracking productivity.
  • Quick System Setup: Known for its fast and simple installation process.
  • Integrated Communication Hub: Provides a centralized system for managing phone calls, meetings, and messaging.

What Are the Cons of GoTo Connect According to User Reviews

Explaining the cons first, but don’t worry, there are GoTo Connect alternatives available if you require different options.

  • Caller ID Integration Issues: Some difficulties in syncing caller ID with service providers.
  • Occasional Application Problems: Users report sporadic app issues.
  • Complex Onboarding and Billing: Challenges with initial setup and billing organization.
  • Lengthy Support Verification Process: Extended time required for verifying support requests.
  • Reliance on Internet Connection: Performance depends on the quality of the internet service.
  • Call Data Tracking Challenges: Users encounter problems in accurately tracking call data.
  • Difficulties in Large Group Calls: Reports of issues during calls with numerous participants.

GoTo Connect Vs. Bria

AspectGoTo ConnectBria
Pricing– Basic Plan: $27.00/user/month. – Standard Plan: $32.00/user/month.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Unified Communication Platform. – User-Friendly System Management. – Cross-Device Availability. – High-Definition Video Conferencing. – Customizable Call Routing. – Flexibility in Work Locations. – Enhanced Customer Engagement Tools.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Exceptional Call Quality. – Efficient Customer Support. – Straightforward Interface. – Suitable for Remote Work. – Comprehensive Reporting Tools. – Quick System Setup. – Integrated Communication Hub.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Caller ID Integration Issues. – Occasional Application Problems. – Complex Onboarding and Billing. – Lengthy Support Verification Process. – Reliance on Internet Connection. – Call Data Tracking Challenges. – Difficulties in Large Group Calls.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses of all sizes seeking a unified communication solution with advanced video conferencing and customer engagement tools.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

GoTo Connect is an excellent choice for businesses of all sizes needing a unified communication solution with advanced video conferencing. Its high-definition video conferencing, customizable call routing, and enhanced customer engagement tools offer exceptional call quality and efficient customer support. The platform’s straightforward interface and comprehensive reporting tools make it well-suited for modern business environments.

8. Aloware

Aloware is an all-encompassing business communication platform tailored to improve customer interactions. This solution encompasses SMS marketing, call tracking, and a cloud-based contact center, serving businesses of varying sizes effectively. Aloware enhances customer engagement and communication strategies, contributing to operational optimization.

Principal Features of Aloware:

  • High-Volume Sales Dialer: Features an advanced dialer capable of handling over 300 leads daily, with voicemail detection and automated follow-up texts.
  • Versatile Cloud-Based Phone System: Provides a flexible phone system catering to diverse business communication requirements.
  • Efficient Contact Center Solution: Integrates various channels for streamlined customer service.
  • CRM-Integrated Communication: Facilitates direct customer interactions through CRM platforms.
  • AI-Powered Call Analysis: Utilizes AI to analyze calls, offering crucial insights into sales and customer behavior.
  • Unified Communication Overview: Aggregates calls, texts, and voicemails for a complete view of communications.
  • Multi-Channel Messaging: Effectively manages various channels like WhatsApp business messages and SMS.

Aloware’s pricing structure is transparent, offering unlimited minutes and SMS without hidden costs. The iPro plan, ideal for support teams, is priced at $40 per user per month, including unlimited calls and CRM integrations. The uPro plan, at $70 per user per month, is designed for contact centers, adding features like bulk SMS broadcasting. The xPro plan, at $90 per user per month, suits advanced requirements with AI capabilities and specialized implementation. Each plan comes with a 7-day free trial, no credit card required.

What Are the Pros of Aloware According to User Reviews

After evaluating user feedback on G2 and GetApp, we’ve compiled a list of the common pros.

  • Straightforward Calling and Texting: Users value the ease of making calls and sending texts.
  • Intuitive User Interface: The platform is known for its user-friendly and easy-to-use interface.
  • Seamless HubSpot Integration: Highly praised for its integration capabilities with HubSpot.
  • Efficient Text Messaging: Aloware’s texting feature is particularly appreciated for its effectiveness in communication management.
  • Comprehensive Analytics: Offers detailed analytics and reporting tools, providing insightful data.
  • Call Recording Functionality: The call recording feature is beneficial for monitoring and quality control.
  • Mobile Device Compatibility: The software works well on mobile devices, enhancing usability and convenience.

What Are the Cons of Aloware According to User Reviews

The cons are outlined below. If you’re looking for alternatives to Aloware, keep that option in mind.

  • Mobile App Issues: Users encounter problems with the mobile app, especially in searching and sorting calls/texts.
  • Intermittent Glitches and Connectivity Problems: Occasional system glitches lead to connection issues.
  • Challenging Initial Learning Curve: New users sometimes struggle to adapt to the platform.
  • Perceived as Overpriced: Some users find the service expensive, particularly given its bugs.
  • Computer Call Reception Problems: Difficulties in receiving calls on computers have been noted.
  • Restrictions on International Calls: Limited capabilities for international calling are a drawback for some businesses.
  • Inconsistency and Sound Quality Concerns: Users report occasional instability and poor sound quality during calls.

Aloware Vs. Bria

AspectAlowareBria
Pricing– iPro: $40/user/month. – uPro: $70/user/month. – xPro: $90/user/month. All plans include a 7-day free trial.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– High-Volume Sales Dialer. – Versatile Cloud-Based Phone System. – Efficient Contact Center Solution. – CRM-Integrated Communication. – AI-Powered Call Analysis. – Unified Communication Overview. – Multi-Channel Messaging.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Straightforward Calling and Texting. – Intuitive User Interface. – Seamless HubSpot Integration. – Efficient Text Messaging. – Comprehensive Analytics. – Call Recording Functionality. – Mobile Device Compatibility.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Mobile App Issues. – Intermittent Glitches and Connectivity Problems. – Challenging Initial Learning Curve. – Perceived as Overpriced. – Computer Call Reception Problems. – Restrictions on International Calls. – Inconsistency and Sound Quality Concerns.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses looking for a comprehensive contact center solution with high-volume calling capabilities, CRM integration, and AI-driven insights.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Aloware is best suited for businesses requiring a comprehensive contact center solution with high-volume calling capabilities and CRM integration. Its AI-powered call analysis and multi-channel messaging cater to modern communication needs. The platform’s straightforward calling and texting functionalities, combined with efficient text messaging and comprehensive analytics, make it a competitive choice in the market.

9. Dialpad Ai Voice

Dialpad Ai Voice leads the way in business communication by harnessing advanced AI for more efficient call handling. This solution integrates calling, messaging, and video conferencing into a single, intuitive interface. It’s designed for businesses looking to enhance communication, improve customer interactions, and increase productivity, offering intelligent call routing, auto-transcriptions, and in-depth analytics.

Core Features of Dialpad Ai Voice:

  • All-in-One Communication Platform: Integrates calls, messages, and video conferencing in one system.
  • AI-Powered Capabilities: Features live call transcriptions, AI note-taking, and task management.
  • Flexible Cloud-Based System: Scales with business growth, thanks to its cloud infrastructure.
  • Consistent Reliability: Offers high uptime and accessibility across various devices.
  • Intelligent Call Routing: Allows configurable call forwarding to specific teams or devices.
  • Combined Messaging and Video Meetings: Facilitates file sharing, instant messaging, and AI-enhanced video calls.
  • App Integration: Connects effortlessly with essential applications like Salesforce and Google Workspace.

Dialpad Ai Voice has three pricing tiers. The Standard Plan, at $23 per user per month, includes unlimited calling and AI Meetings for smaller teams. The Pro Plan, priced at $35 per user per month, offers CRM integration and multi-office support. For larger enterprises, the Enterprise Plan is tailored to their specific needs.

What Are the Pros of Dialpad Ai Voice According to User Reviews

We’ve reviewed user feedback on G2 and Trustpilot, resulting in this list of the common pros.

  • Intuitive User Experience: Renowned for its simplicity and ease of navigation.
  • Effective Mobile Integration: Ensures easy access to texts and calls on mobile devices.
  • AI-Driven Call Transcription: Helps in managing and reviewing conversations efficiently.
  • Comprehensive Call Features: Offers a wide array of call functionalities.
  • Optimal for Frequent Phone Usage: Ideal for businesses heavily reliant on phone communication.
  • Smooth Integration with Gmail and Platforms: Enhances user experience significantly.
  • Instant Meeting Translations: Provides real-time translations for clearer communication.

What Are the Cons of Dialpad Ai Voice According to User Reviews

Let’s delve into the cons. And, if Dialpad Ai Voice isn’t the right fit, there are alternatives worth considering.

  • Restrictions on International Calls: Users face difficulties in making international calls.
  • Customer Service Shortcomings: Reports of limited and slow customer support.
  • Transcription Errors: Inconsistencies in transcribing colloquial language or jargon.
  • Extra Charges for Text Services: Additional fees for services once included.
  • Occasional Technical Issues: Instances of call drops and delayed responses.
  • English-Language Limitation: Support primarily available for English-speaking users.
  • Integration Hiccups: Users encounter occasional system incompatibility and disconnection issues.

Dialpad Ai Voice Vs. Bria

AspectDialpad Ai VoiceBria
Pricing– Standard Plan: $23/user/month. – Pro Plan: $35/user/month. – Enterprise Plan: Custom pricing for larger enterprises.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– All-in-One Communication Platform. – AI-Powered Capabilities. – Flexible Cloud-Based System. – Consistent Reliability. – Intelligent Call Routing. – Combined Messaging and Video Meetings. – App Integration.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Intuitive User Experience. – Effective Mobile Integration. – AI-Driven Call Transcription. – Comprehensive Call Features. – Optimal for Frequent Phone Usage. – Smooth Integration with Gmail and Platforms. – Instant Meeting Translations.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Restrictions on International Calls. – Customer Service Shortcomings. – Transcription Errors. – Extra Charges for Text Services. – Occasional Technical Issues. – English-Language Limitation. – Integration Hiccups.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses seeking a comprehensive, AI-driven communication system with flexibility and a wide range of integrations.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Dialpad Ai Voice is an excellent choice for businesses seeking a comprehensive AI-driven communication system with a wide range of integrations. Its all-in-one communication platform, coupled with AI-powered capabilities and a flexible cloud-based system, offers an intuitive user experience. The platform is optimal for frequent phone usage, making it ideal for dynamic business environments.

10. Aircall

Aircall is a cutting-edge cloud-based phone system, tailor-made to enhance business communications. This complete platform excels in voice calls, team messaging, and seamless integration with vital business applications. Its ease of use and adaptability make it perfect for managing calls across various locations, positioning Aircall as a top choice for businesses seeking to upgrade their phone systems and customer engagement strategies.

Core Features of Aircall:

  • Specialized Business Phone System: Ideal for sales and support teams, designed for seamless integration.
  • Comprehensive Email and Video Integration: Favored by over 17,000 businesses for streamlined communication.
  • AI-Enhanced Productivity: Features an AI starter kit to boost team efficiency.
  • Quick and Easy Setup: Allows for hassle-free global communication setup.
  • Extensive Software Compatibility: Integrates well with CRM and help desk applications, enhancing communication processes.
  • Instant Performance Insights: Provides real-time analytics on team and individual achievements.
  • Simplified Administration: Eases management tasks and swiftly adjusts to evolving business needs.

Aircall’s pricing options are diverse, catering to various business requirements. The Essentials plan, at $40 per license, includes fundamental call functionalities and unlimited incoming calls. The Professional plan, priced at $70 per license, offers advanced analytics and sales tools. For customized needs, Aircall provides a Custom plan with specific pricing. Note that additional fees are applicable for AI and advanced analytic capabilities.

What Are the Pros of Aircall According to User Reviews

Having taken into account user feedback on G2 and GetApp, we present you with a list of the common pros.

  • Intuitive Design: Highly regarded for its user-friendly interface.
  • Effortless Platform Integration: Integrates smoothly with systems like HubSpot.
  • Effective Control Dashboard: Manages multiple lines and users efficiently.
  • Consistent Call Quality: Renowned for delivering clear call audio.
  • Device Versatility: Compatible with various devices for flexible access.
  • Comprehensive Training Resources: Offers valuable tools for staff training.
  • Dependable Customer Service: Notable for its responsive and helpful support team.

What Are the Cons of Aircall According to User Reviews

Presenting a list of the cons, and remember, there are some excellent alternatives to Aircall available if you need them.

  • Billing Complications: Users have raised concerns about overcharging and billing errors.
  • System Stability Issues: Some experience occasional freezes during operation.
  • Regular Disconnections: Users report frequent disconnection issues.
  • Call Drop Incidents: There are instances of unexpected call drops.
  • Limited Personalization: A need for more customization options has been expressed.
  • Compliance Challenges: Difficulties in adhering to international regulations, particularly in SMS services.
  • Technical Hitches: Users occasionally face problems with messaging and notification functionalities.

Aircall Vs. Bria

AspectAircallBria
Pricing– Essentials: $40/license. – Professional: $70/license. – Custom plan available with specific pricing. Additional fees for AI and advanced analytics.– Free version available (Bria Solo Free). – Bria Solo: $2.95/user/month. – Bria Teams: $4.95/user/month. Enterprise solutions with custom pricing.
Key Features– Specialized Business Phone System. – Comprehensive Email and Video Integration. – AI-Enhanced Productivity. – Quick and Easy Setup. – Extensive Software Compatibility. – Instant Performance Insights. – Simplified Administration.– Advanced Softphone Capabilities. – Cloud Provisioning. – Secure Communications. – Team Messaging. – Management Tools. – Cross-Device Functionality. – Customizable Solutions.
User Feedback Pros– Intuitive Design. – Effortless Platform Integration. – Effective Control Dashboard. – Consistent Call Quality. – Device Versatility. – Comprehensive Training Resources. – Dependable Customer Service.– Easy Call Center Integration. – International Calling on Trial. – Long-Term Reliability. – Intuitive Interface. – Seamless SIP System Integration. – Physical Phone Disconnection. – Efficient Call Recording.
User Feedback Cons– Billing Complications. – System Stability Issues. – Regular Disconnections. – Call Drop Incidents. – Limited Personalization. – Compliance Challenges. – Technical Hitches.– Log Management Issues. – Complex Initial Setup. – No Texting Feature. – Call Quality Variability. – Missing HubSpot Integration. – Self-Configuration Problems. – Limited Linux Support.
Target AudienceIdeal for businesses requiring a specialized phone system with AI-enhanced productivity and extensive software compatibility for streamlined communication.Suitable for individual users, teams, and enterprises looking for a reliable softphone solution with flexible features and cross-device compatibility.

Aircall is ideal for businesses that require a specialized phone system with AI-enhanced productivity and extensive software compatibility. Its intuitive design and effective control dashboard streamline communication processes, while the consistent call quality and comprehensive training resources ensure a dependable customer service experience. Aircall’s versatility and device compatibility make it well-suited for modern business communication demands.

Summing Up

Bright Pattern stands out as a premier choice for businesses requiring a dynamic omnichannel communication solution. Its advanced AI and automation tools adeptly handle a wide range of digital channels, ensuring smooth customer interactions. The platform is user-friendly, scalable, and comes with exceptional support, making it perfect for businesses aiming for an integrated and comprehensive communication.

Five9 is the go-to choice for contact centers focused on AI-driven customer engagement. It offers versatile channel interactions and provides insightful managerial reports, enhancing operational efficiency and business agility. Especially effective for Salesforce collaboration, positioning it as an ideal solution for businesses seeking an all-encompassing customer experience strategy.

BroadVoice Cloud PBX is a standout option for businesses looking for a unified communication system with enhanced customer support capabilities. Its AI-driven features and efficient management of customer interactions make it cost-effective. The platform’s straightforward installation and user-friendly interface make it especially suitable for remote work environments and fostering effective team communication.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins