Upgrade Your Communication: The 10 Best AVOXI Replacements

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Get ready for a straightforward look at the top AVOXI alternatives, chosen to meet your unique business communication needs. We’ll begin by showcasing the three best solutions.

For each tool on this list, we follow a consistent format. You’ll find a feature summary, pricing overview, user-based pros and cons, all from platforms like G2, Capterra, and TrustRadius, plus a handy comparison table.

In today’s dynamic business world, selecting the right communication solution is key. This guide is here to help you discover the ideal AVOXI alternative for your business needs.

TLDR: Our Favorite AVOXI Alternatives

Here’s a brief summary: We’ve identified three excellent AVOXI alternatives suitable for small businesses, independent professionals, and large corporations alike. Directly below, you’ll discover a table with crucial details about these carefully selected options for your quick reference.

SoftwareTarget AudiencePrice
CloudTalkBusinesses and professionalsStarting at $25/user/month
AircallSmall to large businessesStarting at $40/license/month
GoTo ConnectSMBs, enterprises, and professionalsStarting at $27/user/month

AVOXI Overview

AVOXI excels as a top cloud communications provider, offering a wide range of services to improve international business communication. It specializes in offering international and toll-free numbers, virtual contact centers, and advanced call management tools, crucial for connecting with global clients and partners. AVOXI’s scalable solutions are designed to enhance customer interactions, streamline operations, and upgrade communication efficiency for diverse organizations.

Key Features of AVOXI:

  • Global Voice Connectivity: Extends services to over 150 countries worldwide.
  • Enhanced Cloud Voice Network: Ensures high call quality with direct local carrier connections and optimized routing.
  • Intelligent SaaS Platform: Automates processes and offers analytics for improved telephone number management.
  • Contact Center Tech Integration: Supports over 40 CCaaS, UCaaS, and CPaaS platforms for enhanced communication systems.
  • Expert Customer Support: Specialized in international voice assistance, augmented by machine learning and analytics.
  • Sophisticated Call Management: Features advanced routing and performance management for superior customer experiences.
  • Broad Integration Options: Includes SIP integrations and compatibility with various CRM and service apps.

AVOXI offers three tailored business plans. The Launch plan, free per user per month, is suitable for small-scale operations with growth potential. The Contact plan, at $19.99 per user per month, adds comprehensive analytics and management features. The Engaged Enterprise plan, priced at $39.99 per user per month, caters to extensive business engagement. Each plan provides 24/7 support, a detailed knowledge base, and training services, spanning over 150 countries. Annual billing is standard, with additional fees for platform use and compliance, and monthly payment options are available.

What Are the Pros of AVOXI According to User Reviews

After examining feedback from G2 and GetApp, we compiled this list of frequent positives.

  • Reliable Support: AVOXI’s support team is noted for their consistent and efficient problem-solving.
  • Intuitive Interface: The platform is user-friendly, making management and operation easier.
  • Quick Problem Resolution: Efficiently addresses issues, enhancing operational continuity.
  • Broad International Number Availability: Offers a variety of global phone numbers, ideal for international businesses.
  • Speedy Number Activation: Rapid activation process facilitates business activities.
  • Comprehensive Feature Range: Includes diverse features like advanced call forwarding, meeting varied business needs.
  • Consistently Clear Call Quality: Users report reliable and high-quality call experiences.

What Are the Cons of AVOXI According to User Reviews

  • Cost Concerns: Some users find the pricing higher than expected.
  • Minor Technical Issues: Occasional small glitches have been reported in call handling.
  • Additional Feature Requests: Users express a need for more functionalities, such as text messaging options.
  • SMS Service Limitations: SMS capabilities are not available in certain regions.
  • Past Voice Quality Concerns: Some earlier feedback indicated voice quality issues, though recent improvements are noted.
  • Analytics Readability: Suggestions for more detailed and clearer analytics reports.
  • Codec Adjustment Requests: Users desire more control over technical settings, including codec customization.

AVOXI: In Summary

Choosing an alternative to AVOXI may be beneficial for several reasons. Cost concerns are a primary factor. Some users find AVOXI’s pricing higher than expected, which might strain smaller businesses or startups with limited budgets.

Additionally, AVOXI has had minor technical issues and limitations in SMS capabilities in certain markets. These glitches, albeit small, can disrupt smooth communication. The lack of SMS services in key markets like France restricts versatility, potentially hampering a business’s reach and customer engagement.

Now, let’s explore our carefully selected list of the 10 best AVOXI alternatives.

1. CloudTalk

CloudTalk, a robust cloud-based phone system, enhances business communications. It offers vital features like call routing, IVR, and call recording to improve customer interactions and teamwork. CloudTalk’s user-friendly interface and integrations help businesses elevate customer service and increase productivity.

Key Features of CloudTalk:

  • AI-Powered Conversation Analysis: Employs AI for transcriptions and sentiment analysis.
  • Comprehensive Call Analytics: Provides data for optimizing call efficiency and performance.
  • Automated Customer Interactions: Streamlines processes with automated workflows.
  • Scalable Cloud Structure: Adapts to support business growth.
  • Smooth CRM Integration: Easily integrates with CRM and helpdesk platforms.
  • Wide International Number Availability: Offers a vast selection of global phone numbers.
  • Simplified User Interface: Ensures easy setup and management of interactions.

CloudTalk provides a 14-day trial for all plans. The Starter plan is priced at $25/user/month, including unlimited inbound calls and basic features. At $30/user/month, the Essential plan adds advanced analytics and integrations. The Expert plan, at $50/user/month, offers Salesforce integration and enhanced call oversight. Custom solutions are also available.

What Are the Pros of CloudTalk According to User Reviews

Our analysis of user reviews on G2 and Trustpilot resulted in these commonly cited advantages.

  • User-Friendly: Known for its intuitive interface.
  • Effective Customer Communication: Enhances customer interactions.
  • CRM Integration: Seamlessly connects with platforms like Salesforce.
  • Reliable Connectivity: Ensures consistent call services.
  • Call Monitoring: Features valued for overseeing calls.
  • Prompt Support: Notable for responsive customer service.
  • Compatibility with Various Software: Efficiently works with different tools, including CRMs.

What Are the Cons of CloudTalk According to User Reviews

Here’s a breakdown of the cons. Explore some effective alternatives to CloudTalk if necessary.

  • Developing Dashboard Features: Some dashboard features are still evolving.
  • Call Transfer Restrictions: Limitations in transferring calls during ringing.
  • Fluctuating Reliability: Occasional stability issues impacting agent availability.
  • Internet Dependence: Relies on stable internet for optimal function.
  • Lack of Dark Mode: Missing dark mode in the interface.
  • Inconsistent Call Quality: Reports of variable call clarity.
  • Limited Simultaneous Device Connection: Challenges with connecting to both phone and computer simultaneously.

CloudTalk Vs. AVOXI

AspectCloudTalkAVOXI
Pricing– Starter: $25/user/month – Essential: $30/user/month – Expert: $50/user/month – Custom solutions available– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– AI-Powered Conversation Analysis – Comprehensive Call Analytics – Automated Customer Interactions – Scalable Cloud Structure – Smooth CRM Integration – Wide International Number Availability – Simplified User Interface– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Seamless Tech Integration for Contact Centers – Specialized Customer Support – Dynamic Call Management – Extensive Integration Capabilities
User Feedback Pros– User-Friendly – Effective Customer Communication – CRM Integration – Reliable Connectivity – Call Monitoring – Prompt Support – Compatibility with Various Software– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Diverse Feature Set – Superior Call Quality
User Feedback Cons– Developing Dashboard Features – Call Transfer Restrictions – Fluctuating Reliability – Internet Dependence – Lack of Dark Mode – Inconsistent Call Quality – Limited Simultaneous Device Connection– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Previous Voice Quality Issues – Analytics Clarity – Codec Customization Requests
Target AudienceBusinesses needing a versatile and scalable cloud-based phone system with CRM integration and global reach.Businesses seeking scalable telecommunication solutions with global reach, specialized in international voice support.

CloudTalk is ideal for businesses needing a scalable and AI-enhanced phone system with CRM integration. Its user-friendly interface and reliable global connectivity make it perfect for efficient customer communication. The platform’s wide international number availability and customized solutions cater to businesses with a global presence.

2. Aircall

Aircall stands out as a comprehensive cloud-based phone system for enhancing business communications. It streamlines voice calls, team messaging, and integrates seamlessly with essential business tools. Aircall’s ease of use and adaptability make it an excellent tool for teams to manage calls effectively from anywhere, ideal for businesses aiming to upgrade their phone systems and elevate customer interactions.

Core Features of Aircall:

  • Tailored Business Phone System: Optimized for sales and support teams, offering smooth integration capabilities.
  • Integration with Work Email and Wistia: Trusted by a vast number of companies for streamlined communication.
  • AI-Enhanced Starter Package: Boosts team efficiency with advanced AI functionalities.
  • Rapid Deployment: Sets up quickly, enabling worldwide conversations without technical complexities.
  • Extensive App Integrations: Links with CRM, helpdesk, and other vital applications for more informed communication strategies.
  • Live Performance Monitoring: Provides instant tracking of both individual and team performance metrics.
  • Simplified Admin and Workflow Automation: Eases administrative tasks and adapts efficiently to evolving business needs.

Pricing for Aircall includes several options tailored to different business requirements. The Essentials package at $40/license/month provides fundamental telephony features and unlimited inbound calling. The Professional package, priced at $70/license/month, includes enhanced analytics and tools for sales teams. Custom plans cater to specific needs, with pricing available upon inquiry. Add-ons for AI and analytics are also available at an additional cost.

What Are the Pros of Aircall According to User Reviews

We scrutinized customer opinions on G2 and GetApp, here are the typical benefits they mentioned.

  • Intuitive Usage: Recognized for its straightforward and user-friendly interface.
  • Harmonious Integration: Excellently syncs with systems like HubSpot, improving overall functionality.
  • Efficient Management Dashboard: Users commend the dashboard’s ability to manage lines and users effectively.
  • High Call Quality: Noted for delivering clear and consistent call clarity.
  • Device Versatility: Accessible on various devices, providing user flexibility and convenience.
  • Training and Development Tool: Found useful for training purposes in conversation centers.
  • Supportive Customer Service: Many users report satisfactory experiences with Aircall’s customer service.

What Are the Cons of Aircall According to User Reviews

We present a list of the drawbacks. Consider checking out Aircall alternatives for more options.

  • Billing Complications: Issues with billing, including unexpected overcharges, have been reported.
  • System Freezing: Incidents of the system freezing during calls, necessitating a restart.
  • Frequent Disconnections: The app is prone to disconnecting users unexpectedly.
  • Unanticipated Call Drops: Users encounter sudden call terminations.
  • Limited Customizability: Some users note a lack of customization options.
  • Compliance with International Regulations: Non-US base results in regulatory impacts, especially in SMS services.
  • Occasional Technical Hitches: Users mention technical glitches affecting messages and notifications.

Aircall Vs. AVOXI

AspectAircallAVOXI
Pricing– Essentials: $40/license/month – Professional: $70/license/month – Custom plans available– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Tailored Business Phone System – Integration with Work Email and Wistia – AI-Enhanced Starter Package – Rapid Deployment – Extensive App Integrations – Live Performance Monitoring – Simplified Admin and Workflow Automation– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Seamless Tech Integration for Contact Centers – Specialized Customer Support – Dynamic Call Management – Extensive Integration Capabilities
User Feedback Pros– Intuitive Usage – Harmonious Integration – Efficient Management Dashboard – High Call Quality – Device Versatility – Training and Development Tool – Supportive Customer Service– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Diverse Feature Set – Superior Call Quality
User Feedback Cons– Billing Complications – System Freezing – Frequent Disconnections – Unanticipated Call Drops – Limited Customizability – Compliance with International Regulations – Occasional Technical Hitches– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Previous Voice Quality Issues – Analytics Clarity – Codec Customization Requests
Target AudienceSuitable for businesses requiring a feature-rich, scalable phone system with strong CRM integration and global capabilities.Businesses seeking scalable telecommunication solutions with global reach, specialized in international voice support.

Aircall is a top choice for businesses seeking a feature-rich phone system with strong CRM integration. Its rapid deployment and extensive app integrations make it perfect for enhancing team efficiency. The platform is known for high call quality and a user-friendly interface, ideal for businesses aiming to improve customer service.

3. GoTo Connect

GoTo Connect stands as a robust cloud-based solution for business communication and collaboration. It efficiently unites voice, video, messaging, and meeting functions on a single platform, allowing teams to collaborate effortlessly, regardless of location. Key features such as HD audio and video, integrated team messaging, and compatibility with various business applications make GoTo Connect a valuable tool for enhancing productivity and team connectivity.

Key Features of GoTo Connect:

  • Integrated Communication: Unifies calling, messaging, and meetings within one application, enhancing communication efficiency.
  • Simplified Setup and Management: Streamlines system configuration through a centralized admin portal.
  • Cross-Platform Accessibility: Enables use on desk phones, desktops, and mobile devices for versatile communication.
  • High-Quality Video Conferencing: Delivers HD video conferencing capabilities with each user license.
  • Custom Call Routing Options: Employs an intuitive Dial Plan Editor for personalized call flow setups and auto-attendants.
  • Flexible Working Features: Facilitates joining meetings and calls from diverse devices and locations.
  • Advanced Customer Interaction Tools: Extends beyond traditional voice and video with SMS, surveys, and outreach campaigns.

GoTo Connect offers two main pricing plans. The Basic package at $27/user/month includes essential phone and meeting features. The Standard package, at $32/user/month, provides a comprehensive phone, chat, and video system. Both plans encompass number porting, call routing, and e-Fax, with expanded meeting and call functionalities in the Standard plan.

What Are the Pros of GoTo Connect According to User Reviews

User insights from G2 and GetApp were thoroughly assessed. Below are the pros they frequently highlight.

  • Consistent Call Quality: Users report high satisfaction with call clarity.
  • Efficient Customer Support: Recognized for its prompt and helpful service.
  • Intuitive System Design: Noted for its ease of use and navigation.
  • Remote Working Capability: Allows for call forwarding to mobile devices and remote work.
  • Detailed Productivity Insights: Useful for monitoring call activities and team management.
  • Straightforward Implementation: The initial setup process is user-friendly and efficient.
  • Unified Communication System: Centralizes phones, meetings, and messaging on a single platform.

What Are the Cons of GoTo Connect According to User Reviews

Let’s delve into the negatives. Should these be a concern, there are several GoTo Connect alternatives available.

  • Caller ID Complications: Challenges in integrating caller IDs with carrier systems.
  • Application Hiccups: Occasional app issues, pushing users to alternative web platforms.
  • Onboarding and Billing Confusion: Mixed experiences with the organization of onboarding and billing processes.
  • Extended Support Verification: Time-consuming verification process prior to obtaining support.
  • Internet Dependence: Performance is impacted during internet downtimes.
  • Call Tracking Limitations: Inaccuracy in monitoring call counts.
  • Glitches in Large Group Calls: Reports of instability in calls involving more than 15 participants.

GoTo Connect Vs. AVOXI

AspectGoTo ConnectAVOXI
Pricing– Basic: $27/user/month – Standard: $32/user/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Integrated Communication – Simplified Setup and Management – Cross-Platform Accessibility – High-Quality Video Conferencing – Custom Call Routing Options – Flexible Working Features – Advanced Customer Interaction Tools– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Seamless Tech Integration for Contact Centers – Specialized Customer Support – Dynamic Call Management – Extensive Integration Capabilities
User Feedback Pros– Consistent Call Quality – Efficient Customer Support – Intuitive System Design – Remote Working Capability – Detailed Productivity Insights – Straightforward Implementation – Unified Communication System– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Diverse Feature Set – Superior Call Quality
User Feedback Cons– Caller ID Complications – Application Hiccups – Onboarding and Billing Confusion – Extended Support Verification – Internet Dependence – Call Tracking Limitations – Glitches in Large Group Calls– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Previous Voice Quality Issues – Analytics Clarity – Codec Customization Requests
Target AudienceIdeal for businesses seeking a versatile and scalable communication platform with advanced video conferencing and customer interaction tools.Businesses looking for scalable global telecommunication solutions, specialized in international voice support.

GoTo Connect stands out for its integrated communication features, offering efficiency in managing calls, messages, and meetings. The platform provides high-quality video conferencing and flexible working features, perfect for diverse business environments. It’s particularly suited for businesses seeking advanced customer interaction tools with cross-platform accessibility.

4. Talkdesk

Talkdesk is a leading cloud contact center solution, enhancing customer interactions and boosting team productivity. It caters to businesses of all sizes, offering excellent customer service through various channels such as voice, chat, and email. Its customizable features and in-depth analytics are key in optimizing customer support.

Key Features of Talkdesk:

  • Advanced AI Self-Service: Implements cutting-edge AI for customer self-help options.
  • Multi-Channel AI Support: Delivers consistent AI assistance across both digital and voice services.
  • AI-Enhanced Agent Efficiency: Uses AI to improve agent productivity and workflow management.
  • Collaboration Tools Integration: Combines contact center functions with team communication tools.
  • Deep Customer Experience Analysis: Employs AI for detailed analysis of customer interactions.
  • Low-Code Customization: Simplifies customization processes in system routing and analytics.
  • Process Automation via AI: Leverages AI for streamlining processes and gaining insights.

Talkdesk offers various pricing options for its cloud contact center solutions. The CX Cloud Essentials plan starts at $75/user/month, providing basic voice and AI services. The CX Cloud Elevate plan at $95/user/month expands to three-channel digital engagement and quality management. For comprehensive features, the CX Cloud Elite plan is $125/user/month, including performance management and custom reporting options.

What Are the Pros of Talkdesk According to User Reviews

We delved into reviews on G2 and Trustpilot to gather these common positive points.

  • Attractive and Intuitive Interface: Praised for its user-friendly and visually pleasing design.
  • Effective Integration with Salesforce: Users appreciate its seamless Salesforce integration.
  • Rapid Support Response: Lauded for the promptness and efficiency of its support team.
  • Comprehensive Help Center: Offers a wide range of support, particularly useful in complex scenarios.
  • Ease of Use: Both administrators and users find the platform straightforward.
  • Accurate Reporting and Call Management: Excel in precise reporting and efficient call routing.
  • Remote Work Friendly: Proven to be effective in supporting remote work setups.

What Are the Cons of Talkdesk According to User Reviews

Below are the identified cons. For different needs, plenty of alternatives to Talkdesk exist.

  • Lengthy Setup Process: New user setup is seen as more time-consuming compared to other systems.
  • Call Blocking and Downtime Issues: Challenges with blocking spam calls and occasional system downtime.
  • Workforce Management Shortcomings: Some users find the WFM features limited, although they meet basic needs.
  • Support Ticket Delays: Instances of unresolved issues and slower support ticket resolutions.
  • Reporting and Data Complexity: Users face non-intuitive reporting and data interpretation challenges.
  • Lack of Certain Features: Noted absence of options like group texting and call recording.
  • System Glitches and Audio Issues: Users report occasional system glitches, audio delays, and call quality concerns.

Talkdesk Vs. AVOXI

AspectTalkdeskAVOXI
Pricing– CX Cloud Essentials: $75/user/month – CX Cloud Elevate: $95/user/month – CX Cloud Elite: $125/user/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Advanced AI Self-Service – Multi-Channel AI Support – AI-Enhanced Agent Efficiency – Collaboration Tools Integration – Deep Customer Experience Analysis – Low-Code Customization – Process Automation via AI– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Seamless Tech Integration for Contact Centers – Specialized Customer Support – Dynamic Call Management – Extensive Integration Capabilities
User Feedback Pros– Attractive and Intuitive Interface – Effective Integration with Salesforce – Rapid Support Response – Comprehensive Help Center – Ease of Use – Accurate Reporting and Call Management – Remote Work Friendly– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Diverse Feature Set – Superior Call Quality
User Feedback Cons– Lengthy Setup Process – Call Blocking and Downtime Issues – Workforce Management Shortcomings – Support Ticket Delays – Reporting and Data Complexity – Lack of Certain Features – System Glitches and Audio Issues– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Previous Voice Quality Issues – Analytics Clarity – Codec Customization Requests
Target AudienceIdeal for businesses seeking advanced AI-driven customer service solutions with a focus on agent efficiency and omnichannel support.Businesses looking for scalable global telecommunication solutions, specialized in international voice support.

Talkdesk is perfect for businesses looking for advanced AI-driven customer service solutions with omnichannel support. Its user-friendly interface, coupled with effective Salesforce integration and rapid support response, enhances agent efficiency. This platform is ideal for organizations focusing on detailed customer experience analysis and efficient team collaboration.

5. Nextiva

Nextiva stands as a premier solution for communication and collaboration, catering to various business sizes. It encompasses a broad array of tools, from VoIP phone systems and video conferencing to team messaging, streamlining communication while boosting productivity. Thanks to its intuitive interface and dependable performance, Nextiva is excellent for remote work and efficient client interactions, offering scalable and affordable solutions for businesses ranging from startups to large corporations.

Core Features of Nextiva:

  • Comprehensive Communication System: Merges phone, messaging, video, and email with tools for customer experience enhancement.
  • Streamlined Team Communications: Reduces app clutter and boosts overall team efficiency.
  • Unified Customer Interactions: Provides a consolidated platform for diverse customer communications.
  • Instant Customer Context with Call Pop: Offers quick access to vital customer information.
  • Analytical Insights for Customer Relations: Gathers data to strengthen customer relationships.
  • Tracking the Customer Journey: Monitors interactions and sentiments of customers over time.
  • Automated Customer Engagement: Streamlines the entire customer journey through automation.

Nextiva’s business communication service plans come in three tiers. The Essential plan, ideal for basic needs, is available at $29.95/user/month, featuring unlimited calls and video, plus voicemail and toll-free numbers. The Professional plan, at $33.95/user/month, suits smaller teams, offering unlimited conferences and CRM integration. The Enterprise plan, priced at $43.95/user/month, caters to larger teams with all Professional features plus advanced options like call recording.

What Are the Pros of Nextiva According to User Reviews

G2 and Trustpilot user reviews provided us with these often-mentioned pros.

  • Diverse Service Range: Provides a variety of communication features.
  • Flexible Device Use: Compatible with a range of devices, not limited to proprietary phones.
  • Simple Administration Interface: User and device management is straightforward.
  • Remote Call Oversight: Facilitates monitoring calls and messages from a distance.
  • Hassle-Free Setup: Quick and easy installation process.
  • Versatile Application: Compatible with various devices, from desk phones to mobile apps.
  • Regularly Updated: Continuously enhances its system with updates.

What Are the Cons of Nextiva According to User Reviews

Unveiling the list of cons. If these are deal-breakers, numerous Nextiva alternatives are out there.

  • Lengthy Wait for Support: Extended waiting times for technical assistance have been reported.
  • Delayed App Updates: Real-time text updates in apps can lag.
  • Integration Issues: Challenges in syncing with systems like CarPlay.
  • Complex Features: Some functionalities may be perceived as complex.
  • Need for Upgrades for More Features: Additional features often require plan upgrades.
  • Variable App Performance: Inconsistencies in app functionality have been noted.
  • Admin Constraints: Some administrative tasks require assistance from support.

Nextiva Vs. AVOXI

AspectNextivaAVOXI
Pricing– Essential: $29.95/user/month – Professional: $33.95/user/month – Enterprise: $43.95/user/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Comprehensive Communication System – Streamlined Team Communications – Unified Customer Interactions – Call Pop – Analytical Insights for Customer Relations – Tracking the Customer Journey – Automated Customer Engagement– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Contact Center Tech Integration – Expert Customer Support – Sophisticated Call Management – Broad Integration Options
User Feedback Pros– Diverse Service Range – Flexible Device Use – Simple Administration Interface – Remote Call Oversight – Hassle-Free Setup – Versatile Application – Regularly Updated– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Comprehensive Feature Range – Superior Call Quality
User Feedback Cons– Lengthy Wait for Support – Delayed App Updates – Integration Issues – Complex Features – Need for Upgrades – Variable App Performance – Admin Constraints– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Past Voice Quality Concerns – Analytics Clarity – Codec Customization Requests
Target AudienceSuitable for businesses of all sizes looking for a unified communication solution with diverse features and device flexibility.Ideal for businesses needing scalable global telecommunication solutions with an emphasis on international voice support.

Nextiva is suited for businesses of all sizes needing a comprehensive communication system with diverse features and flexibility. It offers streamlined team communication and a unified platform for customer interactions, making it easy to manage. Nextiva is a go-to for businesses looking for a reliable, regularly updated platform with simple administration and remote oversight capabilities.

6. Acefone

Acefone specializes in cloud-based phone systems, ideal for varied business sectors. It provides affordable solutions with features like virtual phone numbers and efficient call routing. Acefone is committed to improving customer service and internal communication, offering simple setup and straightforward interfaces, suitable for businesses of any size.

Acefone’s Key Features:

  • High-Definition Cloud Phone System: Ensures clear voice calls and efficient call handling.
  • Diverse Number Options: Provides toll-free, vanity, and virtual numbers for branding.
  • Scalable Global SIP Trunking: Offers enterprise-level connections globally.
  • Flexible Communication APIs: Enables CRM integration with customizable options.
  • Reliable Uptime: Guarantees 99.99% uptime for dependable service.
  • Compatibility with Remote Work: Suitable for both office and remote environments.
  • Round-the-Clock Support: Continuous client assistance with secure encryption.

Acefone’s pricing is designed to meet different business needs. The Business plan is $17.99/user/month, featuring unlimited US/Canada calls and integrations. The Premium plan at $19.99/user/month includes call recording and enhanced support. These plans cater to a minimum of four users, with yearly discounts and scalability.

What Are the Pros of Acefone According to User Reviews

From our research on G2 and GetApp user feedback, we present a list of the standard pros.

  • Helpful Consultants: Acefone’s consultants receive high praise for their assistance.
  • Prompt Service Response: Known for quick and efficient response times.
  • Effective Support and Easy Onboarding: Recognized for its supportive online help and smooth setup.
  • Straightforward Platform: User-friendly system conducive to business expansion.
  • Immediate Service Activation: Offers fast initiation of services.
  • Comprehensive CRM and App Integration: Seamlessly integrates with various CRM systems and applications.
  • Customizable for Any Business: Provides flexible and scalable solutions for diverse business sizes.

What Are the Cons of Acefone According to User Reviews

Focusing on the downsides. You might find better fits among various alternatives to Acefone.

  • Sporadic Technical Support: Some users experience inconsistent access to technical assistance.
  • Onboarding Hiccups: Occasional delays reported by new users during onboarding.
  • Complicated Initial Setup: Some find the setup process challenging.
  • Limited Support Hours: Restricted hours for immediate customer support.
  • Dependence on Internet Quality: Service quality heavily reliant on a stable internet connection.
  • Challenges in Support Communication: Issues reported in communicating effectively with the support team.
  • Interface Usability Issues: Some aspects of the interface are considered less user-friendly.

Acefone Vs. AVOXI

AspectAcefoneAVOXI
Pricing– Business: $17.99/user/month – Premium: $19.99/user/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– High-Definition Cloud Phone System – Diverse Number Options – Scalable Global SIP Trunking – Flexible Communication APIs – Reliable Uptime – Compatibility with Remote Work – Round-the-Clock Support– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Contact Center Tech Integration – Expert Customer Support – Sophisticated Call Management – Broad Integration Options
User Feedback Pros– Helpful Consultants – Prompt Service Response – Effective Support and Easy Onboarding – Straightforward Platform – Immediate Service Activation – Comprehensive CRM and App Integration – Customizable for Any Business– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Comprehensive Feature Range – Superior Call Quality
User Feedback Cons– Sporadic Technical Support – Onboarding Hiccups – Complicated Initial Setup – Limited Support Hours – Dependence on Internet Quality – Challenges in Support Communication – Interface Usability Issues– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Past Voice Quality Concerns – Analytics Clarity – Codec Customization Requests
Target AudienceSuitable for businesses seeking a versatile, cloud-based phone system with a focus on clear calls and efficient customer service.Ideal for businesses needing scalable global telecommunication solutions with an emphasis on international voice support.

Acefone is ideal for businesses seeking a clear, high-quality cloud phone system that’s easy to set up and manage. It offers a range of number options and global SIP trunking, making it versatile for various communication needs. With its reliable uptime and 24/7 support, Acefone is a strong choice for businesses prioritizing consistent, efficient customer service.

7. Five9

Five9 stands as a prominent cloud-based contact center solution, enhancing customer service for diverse businesses. It streamlines customer interactions across various channels, including voice, email, and social media, offering intelligent routing and predictive dialing. The platform’s real-time reporting and analytics are key to maximizing agent productivity and customer satisfaction.

Key Features of Five9:

  • Omnichannel Agent Support: Enables agents to connect with customers on their preferred platforms.
  • Insightful Managerial Oversight: Grants managers real-time insights into contact center operations.
  • Enhanced Business Flexibility: Improves responsiveness and agility in customer interactions.
  • AI-Driven Operations: Employs AI for efficient operations and multilingual support around the clock.
  • Innovative Cloud Contact Center: Transforms traditional call centers into advanced customer engagement hubs.
  • Salesforce Integration: Improves customer experiences by syncing seamlessly with Salesforce CRM.
  • Holistic Customer Experience Focus: Aims to uplift both customer and agent experiences through AI and a continuously evolving platform.

Five9 offers tailored pricing for diverse contact center needs. Its packages include Digital and Voice-only at $149 per month, offering essential global contact center tools. The Premium bundle, at $169 monthly, integrates digital and voice capabilities. For comprehensive workforce engagement, the Optimum plan is $199 per month, while the Ultimate bundle at $229 monthly includes advanced analytics.

What Are the Pros of Five9 According to User Reviews

We analyzed what users said on G2 and GetApp, and here’s a summary of the prevalent pros.

  • Efficient Call Routing: Enhances call distribution, reducing incorrect routing.
  • Simplified Voicemail Access: Streamlines voicemail retrieval and call logging.
  • Call Note Feature: Enables efficient note-taking during calls.
  • Easy Call Transfers: Simplifies internal call transferring.
  • Intuitive Platform Design: User-friendly and easy to navigate.
  • Automated Dialing: Automates call connections effectively.
  • User-Friendly IVR Design Tool: Simplifies creating interactive voice response systems.

What Are the Cons of Five9 According to User Reviews

Now, let’s address the cons. There’s a range of Five9 alternatives if you’re looking.

  • Limited Reporting Functions: Challenges in accessing call recordings due to an outdated system.
  • Mobile Integration Shortcomings: Limits in routing calls to mobile phones, affecting sales.
  • Advanced Customization Restrictions: Chatbot customization capabilities are somewhat limited.
  • Interface Improvement Needs: User interface could be more adaptable.
  • Missing Features: Absence of additional functionalities like text messaging.
  • CRM Functionality Constraints: Some limitations in CRM integration.
  • Regular Updates Requirement: Frequent updates necessary, potentially interrupting operations.

Five9 Vs. AVOXI

AspectFive9AVOXI
Pricing– Digital and Voice-only: $149/month – Premium: $169/month – Optimum: $199/month – Ultimate: $229/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Omnichannel Agent Support – Insightful Managerial Oversight – Enhanced Business Flexibility – AI-Driven Operations – Innovative Cloud Contact Center – Salesforce Integration – Holistic Customer Experience Focus– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Contact Center Tech Integration – Expert Customer Support – Sophisticated Call Management – Broad Integration Options
User Feedback Pros– Efficient Call Routing – Simplified Voicemail Access – Call Note Feature – Easy Call Transfers – Intuitive Platform Design – Automated Dialing – User-Friendly IVR Design Tool– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Comprehensive Feature Range – Superior Call Quality
User Feedback Cons– Limited Reporting Functions – Mobile Integration Shortcomings – Advanced Customization Restrictions – Interface Improvement Needs – Missing Features – CRM Functionality Constraints – Regular Updates Requirement– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Past Voice Quality Concerns – Analytics Clarity – Codec Customization Requests
Target AudienceIdeal for businesses needing a sophisticated omnichannel contact center solution with AI-driven operations and Salesforce integration.Ideal for businesses needing scalable global telecommunication solutions with an emphasis on international voice support.

Five9 is great for businesses needing a sophisticated omnichannel contact center solution with AI-driven operations. It provides efficient call routing, simplified voicemail access, and an intuitive platform design. Businesses looking for Salesforce integration and a holistic focus on customer experience will find Five9 particularly beneficial.

8. OpenPhone

OpenPhone, a cutting-edge business phone system, enables seamless connectivity and top-notch customer service. It offers a versatile virtual number accessible on any device, simplifying call, text, and voicemail management. OpenPhone is perfect for businesses seeking efficient communication solutions, with customizable greetings and integrations with Slack and HubSpot.

Essential Features of OpenPhone:

  • Integrated Communication: Merges calling, texting, and contact management into a single app.
  • Efficient Business Dashboard: Provides a central hub for managing all communications.
  • Team Collaboration: Each number serves as a collaborative workspace for team interactions.
  • Unified Customer Interaction: Automatically logs calls, transcribes voicemails, and combines texts and call histories.
  • Advanced Contact Management: Organizes contact information with custom details and a shared address book.
  • Easy Number Setup: Quickly claim and start using a number on various devices.
  • Shared Numbers for Teamwork: Facilitates collaborative customer support with shared phone numbers.

OpenPhone’s pricing plans cater to diverse business needs. The Starter plan, at $19/user/month, includes basic features like voicemail transcripts and US/Canada calling. The Business plan, at $33/user/month, adds group calling and CRM integration. The Enterprise plan offers tailored solutions and dedicated support for larger organizations.

What Are the Pros of OpenPhone According to User Reviews

Feedback from G2 and Trustpilot users was extensively reviewed, revealing these common advantages.

  • Cost-Effective Solution: Noted for its affordability, especially beneficial for small businesses.
  • Dependable Customer Support: Renowned for its responsive and helpful support team.
  • Straightforward Implementation: Users find the setup process quick and intuitive.
  • Diverse Communication Tools: Provides various features, including collaborative options, for effective communication.
  • Intuitive User Experience: Recognized for its user-friendly app and interface.
  • Seamless Device Integration: Offers a consistent experience across multiple devices.
  • Feature-Rich Platform: Includes valuable functions like automated responses and voicemail transcriptions, aiding business efficiency.

What Are the Cons of OpenPhone According to User Reviews

Highlighting the negatives. Several great alternatives to OpenPhone can be considered.

  • SMS Verification Limitations: Some users encounter difficulties with SMS verification for specific services.
  • Hardware Compatibility Challenges: Lack of integration with traditional hardware handsets can be a drawback.
  • Sporadic VoIP Reliability Issues: Instances of intermittent VoIP service disruptions have been reported.
  • External Contact Addition Difficulty: Challenges arise when adding external contacts.
  • Bugs in Android Application: Occasional bugs reported in the Android version of the app.
  • Missing Call Hold Feature: The absence of a call-holding option noted as an inconvenience.
  • Update-Related Glitches: Temporary glitches can occur during updates and feature additions.

OpenPhone Vs. AVOXI

AspectOpenPhoneAVOXI
Pricing– Starter: $19/user/month – Business: $33/user/month – Enterprise: Custom pricing– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Integrated Communication – Efficient Business Dashboard – Team Collaboration – Unified Customer Interaction – Advanced Contact Management – Easy Number Setup – Shared Numbers for Teamwork– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Contact Center Tech Integration – Expert Customer Support – Sophisticated Call Management – Broad Integration Options
User Feedback Pros– Cost-Effective Solution – Dependable Customer Support – Straightforward Implementation – Diverse Communication Tools – Intuitive User Experience – Seamless Device Integration – Feature-Rich Platform– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Comprehensive Feature Range – Superior Call Quality
User Feedback Cons– SMS Verification Limitations – Hardware Compatibility Challenges – Sporadic VoIP Reliability Issues – External Contact Addition Difficulty – Bugs in Android Application – Missing Call Hold Feature – Update-Related Glitches– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Past Voice Quality Concerns – Analytics Clarity – Codec Customization Requests
Target AudienceIdeal for small to medium-sized businesses and startups seeking a versatile, cost-effective virtual phone system with collaborative features.Ideal for businesses needing scalable global telecommunication solutions with an emphasis on international voice support.

OpenPhone is ideal for small to medium-sized businesses and startups seeking a cost-effective, feature-rich virtual phone system. Its collaborative features, combined with seamless device integration, make it a top choice for enhancing team communication. OpenPhone stands out for its intuitive user experience and straightforward implementation.

9. Global Call Forwarding

Global Call Forwarding specializes in virtual phone number solutions, enhancing business communication globally. They provide toll-free, local, and international call forwarding, crucial for managing customer interactions worldwide. Key features like advanced call routing and voicemail contribute to improved business accessibility and communication efficiency.

Features of Global Call Forwarding:

  • Customized Business VoIP Service: Tailored VoIP solutions for businesses.
  • Comprehensive PBX Features: Full PBX functionality with CRM system integration.
  • High-Quality Internet Calls: Delivers clear calls with various calling options and conferencing features.
  • Versatile Communication Tool: Ideal for remote work and international calls.
  • Cloud-Based PBX System: Eliminates the need for physical hardware.
  • Rich Calling Features: Includes a range of features like unlimited call recording and IVR.
  • Device Compatibility: Works with any device and offers full call management online.

Global Call Forwarding’s pricing starts at $12.95/month for the Basic plan, escalating to $248.95/month for the Enterprise plan, with minute-based pricing. The company offers transparent pricing with a 30-day satisfaction guarantee and flexible monthly services.

What Are the Pros of Global Call Forwarding According to User Reviews

By reviewing user comments on G2 and GetApp, we identified these frequently observed pros.

  • Quick International Number Setup: Facilitates fast acquisition of international phone numbers.
  • Intuitive Platform: Simple and user-friendly interface.
  • Cost-Effective Solutions: Suitable for small and medium-sized businesses.
  • Prompt Customer Support: Efficient service from sales and support teams.
  • Global Connectivity: Ideal for businesses needing international call capabilities.
  • Smooth Call Handling: Features like auto-attendant and call recording are highly valued.
  • Supports International Business Expansion: Aids in establishing an international market presence.

What Are the Cons of Global Call Forwarding According to User Reviews

The cons are listed next. If they’re significant, explore other Global Call Forwarding alternatives.

  • Management of Multiple Numbers: Needs a better system for handling various numbers.
  • Lack of Bulk Discounts: Absence of reduced rates for multiple numbers.
  • Softphone Feature Improvement: Users suggest enhancements for auto-dialing and note-taking.
  • Missing Call Transcription: The absence of transcription services is noted.
  • No Referral Program: Users would appreciate a referral incentive program.
  • Need for More Tutorials: Demand for comprehensive tutorials to maximize system use.
  • Complex Onboarding: The initial setup process can be daunting for new users.

Global Call Forwarding Vs. AVOXI

AspectGlobal Call ForwardingAVOXI
Pricing– Basic: $12.95/month – Enterprise: $248.95/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Customized Business VoIP Service – Comprehensive PBX Features – High-Quality Internet Calls – Versatile Communication Tool – Cloud-Based PBX System – Rich Calling Features – Device Compatibility– Worldwide Voice Connectivity – Advanced Cloud Voice Network – Smart SaaS Platform – Contact Center Tech Integration – Expert Customer Support – Sophisticated Call Management – Broad Integration Options
User Feedback Pros– Quick International Number Setup – Intuitive Platform – Cost-Effective Solutions – Prompt Customer Support – Global Connectivity – Smooth Call Handling – Supports International Business Expansion– Dependable Support – User-Friendly Platform – Rapid Issue Resolution – International Phone Numbers – Quick Activation – Comprehensive Feature Range – Superior Call Quality
User Feedback Cons– Management of Multiple Numbers – Lack of Bulk Discounts – Softphone Feature Improvement – Missing Call Transcription – No Referral Program – Need for More Tutorials – Complex Onboarding– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Past Voice Quality Concerns – Analytics Clarity – Codec Customization Requests
Target AudienceIdeal for businesses needing versatile VoIP solutions and global call forwarding for international presence and remote work.Ideal for businesses requiring scalable global telecommunication solutions with a focus on international voice support.

Global Call Forwarding is perfect for businesses needing versatile VoIP solutions and effective global call forwarding for international presence and remote work. With its intuitive platform and cost-effective solutions, it suits businesses aiming for global connectivity. The platform’s smooth call handling and support for international business expansion make it an attractive choice.

10. Genesys Cloud CX

Genesys Cloud CX, a powerful customer experience platform, is ideal for businesses focused on enhancing customer service. It seamlessly combines omnichannel engagement, AI technology, and workforce optimization, making it a comprehensive solution for customer interactions. This scalable, cloud-based platform is well-suited for businesses of various sizes, providing tools for customer satisfaction and efficient process management.

Key Features of Genesys Cloud CX:

  • Omnichannel Customer Engagement: Integrates multiple channels like phone, email, chat, and social media for comprehensive customer service.
  • AI-Enhanced User Interface: Offers an easy-to-use interface with AI capabilities for efficient management.
  • Flexible and Advanced Design: Features a customizable platform with a wide range of native applications, partners, and open APIs.
  • Automated Self-Service Options: Provides advanced self-service tools like IVR, voicebots, and chatbots.
  • Dynamic Routing and Campaign Management: Includes tools for inbound and outbound campaign management and workforce engagement.
  • Compatible with Unified Communications: Supports integrated internal and external communications.
  • In-depth Analytics: Delivers detailed reports for improved decision-making and customer journey analysis.

Pricing for Genesys Cloud CX starts at $75 per month for voice-centered services, with more comprehensive packages ranging between $95 and $155 per month. An AI Experience add-on, starting at $40 per month, enhances these plans with AI-driven features.

What Are the Pros of Genesys Cloud CX According to User Reviews

User evaluations on G2 and GetApp were explored, leading to this list of commonly reported positives.

  • User-Friendly Platform: Recognized for its ease of operation and navigation.
  • Extensive Features: Boasts a wide range of functionalities including integrated communication channels and AI routing.
  • Comprehensive Communication Hub: Serves as an all-in-one solution for customer communication.
  • Reliable Cloud-Based System: Known for its flexibility and accessibility.
  • Regular Updates: Constantly evolving with new features and enhancements.
  • Efficient Multichannel Management: Skillfully manages different communication channels.
  • Valuable Performance Tracking: Offers effective tools for monitoring team metrics.

What Are the Cons of Genesys Cloud CX According to User Reviews

Exploring the cons. There are some excellent options among Genesys Cloud CX alternatives if you need one.

  • Customization Requirements: Users note the need for significant customization.
  • Update-Related Disruptions: Some updates have led to coordination issues.
  • Limited Online Presence: Users find online information about the company lacking.
  • Constrained Customization Options: Some customization features are seen as limited.
  • Connection Issues: Reports of call drops and unstable network connections.
  • Report Generation Complexity: Users encounter difficulties in creating custom reports.
  • Higher Pricing: Some businesses find the cost of the platform steep, especially smaller ones.

Genesys Cloud CX Vs. AVOXI

AspectGenesys Cloud CXAVOXI
Pricing– Starting at $75/month for voice-centered services – More extensive plans between $95 and $155/month – AI Experience add-on starting at $40/month– Launch: Free/user/month – Contact: $19.99/user/month – Engaged Enterprise: $39.99/user/month
Key Features– Omnichannel Customer Engagement – AI-Enhanced User Interface – Flexible and Advanced Design – Automated Self-Service Options – Dynamic Routing and Campaign Management – Compatible with Unified Communications – In-depth Analytics– Worldwide Voice Connectivity – Enhanced Cloud Voice Network – Intelligent SaaS Platform – Contact Center Tech Integration – Expert Customer Support – Sophisticated Call Management – Broad Integration Options
User Feedback Pros– User-Friendly Platform – Extensive Features – Comprehensive Communication Hub – Reliable Cloud-Based System – Regular Updates – Efficient Multichannel Management – Valuable Performance Tracking– Dependable Support – User-Friendly Platform – Quick Problem Resolution – International Phone Numbers – Quick Activation – Comprehensive Feature Range – Superior Call Quality
User Feedback Cons– Customization Requirements – Update-Related Disruptions – Limited Online Presence – Constrained Customization Options – Connection Issues – Report Generation Complexity – Higher Pricing– Pricing Concerns – Occasional Minor Glitches – Desire for More Features – Restricted SMS Capabilities – Past Voice Quality Concerns – Analytics Clarity – Codec Customization Requests
Target AudienceIdeal for businesses seeking an all-in-one customer communication solution with omnichannel engagement, AI support, and in-depth analytics.Suitable for businesses needing scalable global telecommunication with a focus on international voice support and advanced call management features.

Genesys Cloud CX is ideal for businesses seeking an all-in-one customer communication solution with omnichannel engagement and AI support. Its user-friendly platform and extensive features cater to businesses focusing on in-depth analytics and customer journey analysis. Genesys Cloud CX is a top choice for organizations that require a reliable, cloud-based system with regular updates and efficient multichannel management.

Summing Up

CloudTalk is the go-to solution for businesses looking for a scalable, AI-powered phone system that seamlessly integrates with CRM systems. Its user-friendly design and dependable global connectivity make it a powerhouse for effective customer communication. The platform is especially suitable for businesses with an international focus, thanks to its vast array of international numbers and tailored solutions.

Aircall is highly recommended for businesses in search of a comprehensive phone system with robust CRM integration capabilities. Known for its quick setup and wide array of app integrations, it streamlines team communication processes. The platform’s reputation for high call clarity and ease of use positions it as an ideal choice for businesses committed to elevating their customer service experience.

GoTo Connect distinguishes itself with its comprehensive suite of integrated communication tools. Its superior video conferencing quality and adaptability for various work environments make it highly desirable. GoTo Connect is particularly effective for businesses in need of advanced tools for customer interaction and those requiring accessibility across multiple platforms.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins