Zoho Desk Pricing Explorer
Zoho Desk Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Agents:
Billing:
Estimated cost: —
Key Takeaways
- Free: 3 agents, basic ticketing.
- Standard: $14/agent/mo, SLA + workflows.
- Agents drive cost — no minimums.
- Annual = ~20% off (monthly avg).
- Add-ons: Zia AI $10/agent/mo, multi-dept extra.
- Budget leader: Cheaper than Freshdesk, more than Help Scout.
Plans & Prices
| Plan | From | Min Agents | Key Features |
|---|---|---|---|
| Free | $0 | 3 | Basic ticketing, 1 dept |
| Standard | $14/agent/mo | 1 | SLA, workflows, reports |
| Professional | $23/agent/mo | 1 | Multi-dept, time tracking |
| Enterprise | $40/agent/mo | 1 | Zia AI, custom functions |
Competitor Comparison
Plan:
Billing:
Agents:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Zoho Desk | Standard | $14/agent | — |
| Freshdesk | Growth | $15/agent | — |
| Zendesk | Suite Team | $55/agent | — |
| Help Scout | Standard | $20/user | — |
Gotchas
- Free limited to 3 agents and 1 department.
- Zia AI (advanced) only in Enterprise.
- Custom functions require coding (Deluge).
Average Ratings
G2 Rating: 4.4 / 5 (6,500+ reviews)
Capterra: 4.5 / 5 (2,100+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Steep learning curve for customizations.
- UI feels dated compared to competitors.
- Support slower on lower plans.
Common Praises
- Extremely cost-effective at scale.
- Deep Zoho ecosystem integrations.
- Robust automation and SLA tools.
Plans & Prices
| Plan | From | Min Agents | Key Features |
|---|---|---|---|
| Free | $0 | 3 | Basic ticketing, email, 1 dept, mobile app |
| Standard | $14/agent/mo | 1 | SLA, workflows, reports, help center |
| Professional | $23/agent/mo | 1 | Multi-dept, time tracking, round-robin |
| Enterprise | $40/agent/mo | 1 | Zia AI, custom functions, sandbox |