Vitally Pricing Explorer
Vitally Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Active Accounts:
Billing:
Estimated cost: —
Key Takeaways
- Growth: $79/account/mo (min 250 active).
- Priced on active accounts (logged in last 30 days).
- Annual = 2 months free (~16.7% off).
- Add-ons: $20–$50/account/mo.
- Mid-market CS platform: More than Custify, less than ChurnZero.
- Free trial: 14 days, no credit card.
Plans & Prices
| Plan | From | Min Accounts | Meter |
|---|---|---|---|
| Starter | $59/account/mo | 100 | Active accounts |
| Growth | $79/account/mo | 250 | Active accounts |
| Enterprise | Custom | 1,000+ | Active + SLA |
Competitor Comparison
Plan:
Billing:
Active Accounts:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Vitally | Growth | $79/account | — |
| ChurnZero | Standard | $85/account | — |
| Custify | Pro | $99/account | — |
| Akita | Growth | $69/account | — |
| Planhat | Team | $75/account | — |
Gotchas
- Min 250 active accounts on Growth.
- Active = login in last 30 days (not just usage).
- AI & advanced analytics: Enterprise only.
Average Ratings
G2 Rating: 4.6 / 5 (780+ reviews)
Capterra: 4.7 / 5 (620+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Steep learning curve for non-CSMs.
- Playbook editor lacks visual flow.
- Support >24h on weekends.
Common Praises
- Best-in-class health scoring accuracy.
- Native Salesforce & HubSpot sync.
- Smart alerts reduce churn 15% avg.
Plans & Prices
| Plan | From | Min Accounts | Meter | Core Features |
|---|---|---|---|---|
| Starter | $59/account/mo | 100 | Active accounts | Basic alerts, email |
| Growth | $79/account/mo | 250 | Active accounts | Playbooks, health scores |
| Enterprise | Custom | 1,000+ | Active + SLA | AI, SSO, API, dedicated CSM |