Totango Spark Pricing Explorer
Totango Spark Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Active Users:
Billing:
Estimated cost: —
Key Takeaways
- Growth: $99/user/mo (min 100 users).
- Priced per active user (logged in last 30 days).
- Annual = 2 months free (~16.7% off).
- Add-ons: $25–$100/user/mo.
- CS leader: More than ChurnZero, less than Gainsight.
- Free trial: 14 days, no card required.
Plans & Prices
| Plan | From | Min Users | Key Metric |
|---|---|---|---|
| Essentials | $49/user/mo | 50 | Active users |
| Growth | $99/user/mo | 100 | Active users |
| Enterprise | Custom | 500+ | Active users + SLA |
Competitor Comparison
Plan:
Billing:
Active Users:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Totango | Growth | $99/user | — |
| Gainsight | Essentials | $95/user | — |
| ChurnZero | Standard | $110/user | — |
| ClientSuccess | Pro | $85/user | — |
| Custify | Growth | $120/user | — |
Gotchas
- Min 100 users on Growth plan.
- Active user = logged in last 30 days.
- Playbooks & health scores: Growth+ only.
Average Ratings
G2 Rating: 4.5 / 5 (1,100+ reviews)
Capterra: 4.6 / 5 (780+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Setup time >2 weeks for large orgs.
- Reporting UI feels clunky.
- Support slow on weekends.
Common Praises
- Best-in-class health scoring.
- Real-time playbooks & alerts.
- Deep Salesforce & Zendesk sync.
Plans & Prices
| Plan | From | Min Users | Key Metric | Core Features |
|---|---|---|---|---|
| Essentials | $49/user/mo | 50 | Active users | Basic CS, email alerts |
| Growth | $99/user/mo | 100 | Active users | Playbooks, health scores |
| Enterprise | Custom | 500+ | Active users | AI, SSO, API, SLA |