Tidio Pricing Overview

Tidio Pricing Explorer

Tidio Pricing Explorer

Tidio Pricing Explorer

Compare plans, estimate costs, and benchmark against competitors.

Start Free
Start Free

Cost Estimator

Plan:
Billable Conversations:
Billing:

Estimated cost: —

Key Takeaways

  • Free: 50 billable convos/mo, basic chat.
  • Billable convos: Human agent replies; AI doesn’t count.
  • Growth: From $59/mo for 250 convos + AI add-ons.
  • Add-ons: Lyro AI from $39/mo (100 convos), Flows $24/mo.
  • Annual = 2 months free (~16.7% off).
  • AI chat leader: More affordable than Intercom, simpler than Zendesk.

Plans & Prices

PlanFromBillable ConvosKey Features
Free$050/moBasic chat, 1 bot
Starter$29/mo100/moTicketing, Copilot
Growth$59/mo250+/moAdvanced analytics, assignments
Plus$749/moCustomUnlimited AI, custom branding
Premium$2,999/moCustomManaged AI, 50% resolution guarantee

Competitor Comparison

Plan:
Billing:
Billable Conversations:
ToolMapped tierPricing basisMonthly cost
TidioGrowth$59 + usage—
CrispEssentials$95/workspace—
IntercomStarter$74/mo—
ZendeskSuite Team$55/agent—

Gotchas

  • Billable convos only count human replies; AI free but limited.
  • Free plan caps at 50 convos/mo; no advanced AI.
  • Add-ons (Lyro AI, Flows) can double costs quickly.

Average Ratings

G2 Rating: 4.7 / 5 (1,200+ reviews)

Capterra: 4.7 / 5 (800+ reviews)

Based on verified reviews as of 2025.

Common Complaints

  • Usage-based pricing unpredictable for high-volume.
  • AI limits hit fast without upgrades.
  • Branding removal extra on lower plans.

Common Praises

  • Easy AI setup boosts conversions 26%.
  • 7-day full trial, no card needed.
  • Strong for e-commerce chat + bots.

Plans & Prices

PlanFromBillable ConvosKey Features
Free$050/moBasic chat, 1 bot, limited AI
Starter$29/mo100/moTicketing, Copilot, 50 Lyro convos free
Growth$59/mo250+/moAnalytics, assignments, custom quotas
Plus$749/moCustomUnlimited AI, branding, multiproject
Premium$2,999/moCustomManaged AI, 50% resolution, SDK

Add-ons

Add-onWhat it doesImpact on priceBest for
Lyro AI AgentAI resolutions, handoff to human.From $39/mo (100 convos)Automated support.
FlowsVisitor data collection, missed chat handling.From $24/mo (2K visitors)Lead gen.
Custom BrandingRemove Tidio logo.$16.67/moProfessional look.
Custom QuotasHigher limits on convos/AI.Plan upgradeHigh-volume.

When to buy

  • High convo volume or AI needs.
  • Omnichannel (social/email).
  • Custom workflows.

When to skip

  • Low-volume basic chat.
  • Testing only.

Tip: Start with 7-day trial; first 50 AI convos free lifetime.

Usage & Limits

MeterThresholdsHow pricing changesControl tactic
Billable ConvosPlan limitsUpgrade for moreUse AI to reduce human replies.
AI Convos (Lyro)50 free lifetime$39+ for refreshMonitor resolution rate.
Flows Visitors100 free/mo$24+ for moreTarget high-value pages.
SeatsUnlimited (10 base)No extraAdd as team grows.