Running a gym, studio, or fitness club can be just as draining as it can be fulfilling. Why? Because while it was most probably passion that drove you to start your business, you will also have to consider the financial, administrative, and marketing tasks that come with it.
Determining your fitness niche, profit margins, bookings and appointments, target audience, client experience, and scheduling classes.
To ensure you have a handle on all these and more, you need software that helps you find a balance between your business’s benefits and its risks and costs. One foolproof way to ensure you achieve this is investing in great value management software like TeamUp.
TeamUp is a web-based software designed to ease the complexities of running your fitness business. In short, it helps you keep your fitness classes full while making it easy to oversee your daily basis fitness business activities.
It also helps instructors manage their on-demand, in-person, and online services, ensuring each fitness customer gets an awesome experience. Attention piqued? Then read on for a comprehensive TeamUp review.
TeamUp offers a variety of tools and features to help them achieve their goal of helping fitness businesses run the best versions of their business. They range from online class timetables, online bookings, scheduling, prompt communications, and personalized customer and staff accounts.
Each tool is built to help your staff easily manage relationships with your customers, which is the main driver of a fitness business’s success. This TeamUp review dives deep into how three of the main TeamUp features work.
Your fitness business cannot run smoothly without well-planned schedules. TeamUp simplifies this through its recently updated multiple availability schedule for appointments feature for your instructors. This feature allows your staff to create multiple schedules for different appointment types.
A good example is if your instructor is available only on Monday mornings for Zoom Yoga appointments and afternoons for in-person classes. Multiple schedules will ensure clarity and accuracy on their availability. The feature also allows them to block off other times in their calendars to avoid overlapping bookings.
You can either choose to ‘block time” or override hours in individual schedules to signify unavailability or change of hours. The two appear in the calendar as a purple block or yellow button, respectively, as shown below.
If you want to edit a schedule’s name or availability or add a new schedule for an instructor, you can use the writing icon next to the appointment’s name on the ‘Appointments creation page’. You can also use the ‘Override Hours’ section to make temporary edits.
The multiple availability scheduling feature also makes it easier to build your marketing plans and packages around personalized scheduling needs like “Yoga mornings only”. This works as well for your customers as it does for your staff because you can target customers available only at specific times.
The best thing about the feature is your customers cannot see your multiple schedules. Their view is simplified to only show the availability for specific appointment types, making it easy to identify available booking appointments or class slots.
Team Calendar and Appointment Schedule
All your schedules and appointments are set on dates and times, making the TeamUp calendar and appointment feature the most vital features. A simple glance at the calendar will show all your schedules, class registers, and the number of expected attendees for each class. For your appointments, you have your own separate schedule where you can see when members have booked in for a one-on-one.
Besides this, the TeamUp calendar service also allows you to:
- Have a day, week, month, and list views – which helps you quickly overview your class schedules and bookings. Then you can easily plan ahead. For instance, if you notice you’re heavily booked in the next few weeks, you can start preparing your staff to avoid being overwhelmed.
- Filter by classes, instructors, venues, and status – This makes it easier to view upcoming classes, where they’ll be conducted, how, when, and by whom. You can also see canceled classes too without having to go through the entire calendar. In the appointment schedule, you can filter by instructor and appointment type.
- Color-coded class organization – The color-coded calendar makes it easy to find classes by assigning different colors for each class or individual event, as shown in the example above.
- Class time length – The online calendar allows customers to see how long a class will run by including accurate class time lengths.
Other features linked to the calendar include attendance, cancellations, and no-show tracking. This simplifies activity tracking, making it easy to identify issues and resolve any arising issues as soon as possible.
The TeamUp dashboard makes it easy to access the online calendar. Your customers enjoy constant access from different devices, including smartphones, laptops, and tablets. This way, your customers can access your team calendar from anywhere.
A good online booking platform allows clients to manage their bookings, which reduces the number of calls or inquiries your entire team has to handle. TeamUp ensures customers can access their bookings on your website or the TeamUp member app.
The online booking feature allows your customers to make class bookings and appointments easily.
The class bookings can easily be made on the calendar, but the appointments have their tab on the customer site as shown below.
Thanks to the TeamUp online calendar service, clients can see when sessions are free and make bookings at times that work best for them.
The TeamUp online booking software also allows fitness business owners to book clients into multiple classes with the help of the block booking tool. This earns you favor with your class regulars for always ensuring there’s room for them in their favorite class.
If the customers can’t attend one of the classes, they’ll only need to amend that booking on their dashboard or member app. This will only affect one class and leave the rest as scheduled. The feature also allows you to set pre-appointment notifications to remind your customers of upcoming appointments.
You can set up email notifications after the customer is done with the booking process. This way, you will be able to reduce the number of no-shows who miss your classes because they forgot.
TeamUp pricing plans are built to allow each customer to benefit from all features. The pricing level scales up or down depending on the number of active clients you have per month.
The starting price is $69 per month for 0 to 50 customers then:
- $99 per month for 51 to 100 customers
- $129 per month for 101 to 150 customers
- $159 per month for 151 to 200 customers
- $189 per month for 200+ customers
In addition, TeamUp is currently offering a 50% discount on their starter plan for your first six months before your business grows beyond 50 customers.
However, before you start paying for a plan, TeamUp allows you to test the software out for a 30-day free trial. No credit card details are required to activate your free trial, and you still get full customer support from the TeamUp team.
TeamUp Pros & Cons
Like any other software, TeamUp has a list of pros and cons that you should weigh before deciding to test it out.
The software has a great online customer support team that every TeamUp.com review praises for its quick replies. Their response time doesn’t go beyond 24 hours, and will always alert you in case something needs your attention.
TeamUp also has a great online payment system that makes transactions easy for fitness business owners to collect payments and for their customers to make payments. The software also automates repetitive financial tasks like instructor payroll, member billing, and receipts. You can also export financial data to CSV or PDF and easily share it with your finance team.
Finally, as shown above, TeamUp allows integration with payment processors like GoCardless to help you save time. The software also has a Zapier integration that allows you to link over 3000 apps and services.
You will have to be tech-savvy to easily understand and set up the software’s integration on the back end. This frustrates people who need the software. However, TeamUp’s wonderful customer service makes up for this by helping the customer through each step and answering any questions.
The software also works with a calendar month, which means you have to manually add auto-pay students into classes session after session.
If you’re running or thinking of starting a fitness business, then TeamUp is a value-management software you should try. The software provides a range of features, as outlined by this TeamUp.com review, that helps manage customer bookings, payments, staff scheduling, and customer data.
The software makes it easy for you to provide exceptional customer service, ensuring your classes remain full and helping you profit from your fitness business. Is this your business’s goal? Then, make the first step towards it and sign up for the 30-day free trial today.