Smartlook Pricing Overview

Smartlook Pricing Explorer

Smartlook Pricing Explorer

Smartlook Pricing Explorer

Compare plans, estimate costs, and benchmark against competitors.

Start Free
Start Free

Cost Estimator

Plan:
Recordings/mo:
Billing:

Estimated cost: —

Key Takeaways

  • Startup: $55/mo for 5k recordings (then $0.03 per 1k).
  • Recording-based pricing — not per user.
  • Annual = 2 months free (~16.7% off).
  • Free plan: 1.5k recordings/mo, 1-month retention.
  • Enterprise: Custom, unlimited + SLA.
  • Cheapest in class: 60% less than LogRocket for same volume.

Plans & Prices

PlanFromIncluded RecordingsRetention
Free$01,500/mo1 month
Startup$55/mo5,000/mo1 month
Growth$139/mo15,000/mo3 months
EnterpriseCustomUnlimitedCustom

Competitor Comparison

Plan:
Billing:
Recordings/mo:
ToolMapped tierPricing basisMonthly cost
SmartlookStartup$55 + $0.03/1k—
LogRocketTeam$99 + $0.20/1k—
FullStoryGrowth$199 + $0.50/1k—
HotjarObserve Plus$39 + $0.20/1k—
MouseflowGrowth$99 + $0.15/1k—

Gotchas

  • Overages at $0.03 per 1k recordings (Startup/Growth).
  • Free plan: 1.5k recordings, no team sharing.
  • Enterprise needed for >6 months retention.

Average Ratings

G2 Rating: 4.5 / 5 (900+ reviews)

Capterra: 4.6 / 5 (320+ reviews)

Based on verified reviews as of 2025.

Common Complaints

  • Session replay can be laggy on mobile.
  • Heatmaps limited on Free/Startup.
  • Support slow outside EU business hours.

Common Praises

  • Best value in session replay market.
  • Easy setup, no code needed.
  • Strong funnel & form analytics.

Plans & Prices

PlanBase PriceIncluded RecordingsOverageRetention
Free$01,500/moN/A1 month
Startup$55/mo5,000/mo$0.03/1k1 month
Growth$139/mo15,000/mo$0.025/1k3 months
EnterpriseCustomUnlimitedIncludedCustom

Add-ons

Add-onWhat it doesImpact on priceBest for
Extended Retention6–24 months+$0.01–$0.03/1kCompliance, long-term UX.
Advanced FiltersCustom events, rage clicks+$39/moProduct teams.
SSO / SCIMEnterprise identityIncluded in EnterpriseLarge orgs.

When to buy

  • Need >3 months data history.
  • High volume + advanced segmentation.

When to skip

  • Under 15k recordings/mo.
  • Basic heatmaps only.

Tip: Use sampling on high-traffic pages to control costs.

Usage & Limits

MeterThresholdsHow pricing changesControl tactic
Recordings1.5k–15k includedOverage at $0.025–$0.03/1kSample 10–50% on key pages.
UsersUnlimitedNo chargeN/A
Projects1 (Free), 3 (Startup), UnlimitedUpgradeSeparate staging/prod.
APIRate limitedEnterprise for higherCache queries.