PagerDuty Pricing Overview

PagerDuty Pricing Explorer

PagerDuty Pricing Explorer

PagerDuty Pricing Explorer

Compare plans, estimate costs, and benchmark against competitors.

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Cost Estimator

Plan:
Full Users:
Light Users:

Estimated cost: —

Key Takeaways

  • Free: 5 users, basic on-call.
  • Professional: $10/full user/mo — schedules, escalations.
  • Business: $29/full user/mo — AI, analytics.
  • Enterprise: Custom — SSO, SCIM, dedicated support.
  • Light Users: $0 (Free/Pro), $6 (Business+).
  • Incident leader: 6,000+ customers, Fortune 500.

Plans & Prices

PlanFull UserLight UserKey Feature
Free$0$05 users
Professional$10/mo$0Schedules
Business$29/mo$6/moAI
EnterpriseContactContactSSO

Competitor Comparison

Plan:
Full Users:
Light Users:
ToolMapped tierPricing basisMonthly cost
PagerDutyProfessional$10/full—
OpsgenieStandard$9/user—
xMattersPro$15/user—

Gotchas

  • Free: 5 users max.
  • Light users: Read-only, no on-call.
  • Enterprise: Annual commit.

Average Ratings

G2 Rating: 4.5 / 5 (1,500+ reviews)

Capterra: 4.6 / 5 (900+ reviews)

Based on verified reviews as of 2025.

Common Complaints

  • Expensive for large teams.
  • Light user limits.
  • Complex setup.

Common Praises

  • Best incident response.
  • AI noise reduction.
  • Integrations.

Plans & Prices

PlanFull UserLight UserKey Feature
Free$0$05 users
Professional$10/mo$0Schedules
Business$29/mo$6/moAI
EnterpriseContactContactSSO

Add-ons

Add-onWhat it doesImpact on priceBest for
AIOpsAI noise reductionIncluded in Business+Ops teams
Event IntelligenceAuto-groupingIncluded in Business+Large orgs
Status PagesPublic status$99/moCustomer-facing

When to upgrade

  • Need AI or analytics.
  • More than 5 users.

When to stay

  • Small team, basic alerts.
  • Under 5 users.

Usage & Limits

MeterThresholdsHow pricing changesControl tactic
Users5 (Free)Upgrade or payRemove inactive
Light UsersUnlimited (Pro)$6 (Business+)Use read-only
IncidentsUnlimitedN/AAuto-resolve