Jotform Review: Everything You Need to Know


Jotform is a free online form builder that allows its users to create robust and customized forms. With Jotform, you can easily collect important information and store the data in one place. 

Jotform’s wide selection of ready-made form templates such as online order forms, registration forms, and application forms make it possible to effortlessly create forms and reach out to your customers/audience. Its easy-to-use design allows you to discover all of the features easily and use them in order to create the perfect form according to your theme. 

Apart from the form builder, Jotform also has several other products such as Approvals, No-Code Mobile App Builder, and PDF Editor. You can create no-code apps, build approval workflows, and edit PDF documents with these products along with storing your data in one place. 

Let’s take a look at Jotform’s top features.

Jotform Features

A Wide Selection of Form Templates

Jotform has more than 10.000 form templates that are available on both free and paid plans. Template categories vary from legal forms to subscription forms, and you can remove or include different sections according to your needs. Since the template library is organized by searchable and category, you can easily find the form you need in a couple of seconds.

Sheer Number of Widgets

You can include extras to your forms such as videos, maps, and e-signatures thanks to Jotform’s extensive widget selection. There are hundreds of widgets to choose from and they are well-organized and searchable for easy use. You can add the widgets to your forms by selecting the suitable one from the Form Elements section and clicking on the widget.

Form Integrations

Jotform is compatible with more than a hundred app integrations including Slack, PayPal, Asana and more. It also integrates with several CRM platforms such as Salesforce, HubSpot and ActiveCampaign. You can sync submissions to your sales pipeline by integrating your contact or lead generation form with one of these CRM platforms. This feature allows you to cut down on the time you spend on entering data manually and focus on your potential customers. 

24/7 Support

Jotform offers 24/7 support to its users via email. You can also contact the support team by filling out a contact form. 24/7 support is available for every user regardless of their plan and the average response time is stated as 2 hours. There are also numerous tutorial videos and blog posts that enable you to find the answer to your question immediately.

Data Protection and Privacy

Jotform uses 256-bit SSL certificates which allow you to choose the people that are going to be able to fill out your form. You can also decide who can see the results of your forms thanks to this feature. There is also an option where you can choose to encrypt all responses with an RSA-2048 key before they are submitted. This option acts as double insurance in case anyone tries to intercept the data. Jotform is also fully compliant with GDPR and HIPAA.

Jotform Pricing

Jotform offers a free plan, however, if you’d prefer a more extensive plan, monthly pricings start at $29. You can upgrade or downgrade your plan anytime, which is a big plus. 

Jotform Pros

  • Easy to use
  • Fully-customizable
  • Variety of products
  • Offers a free plan
  • Supports multiple languages
  • Can be used on mobile devices such as smartphones and tablets

Jotform Cons

  • Subscriptions have some limitations
  • Does not offer support via phone or live chat


Jotform makes it easier for its users to collect data and store it safely in one place. It is the most advanced online form builder and appeals to a wide range of customer profiles with its easy-to-use design. 

Regardless of whether you are a big company or a small business, with Jotform you can build powerful forms and collect data in a breeze, which makes it stand out from other online form builders.

About the author

Nicholas Prins

I'm the founder of Launch Space. We work with global companies helping them scale lead generation through SEO and content marketing. Head over to the homepage to find out more.

By Nicholas Prins