Hotjar Engage (PingPong) Pricing Explorer
Hotjar Engage (PingPong) Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Moderators:
Billing:
Estimated cost: —
Key Takeaways
- Free: 1 moderator, 10 interviews/mo.
- Starter: $39/mo → 1 mod, 30 interviews.
- Team: $99/mod/mo → Unlimited interviews.
- Interviews included — no per-session fees.
- Annual = 2 months free (~16.7% off).
- Recruitment: $29–$99 per participant (add-on).
Plans & Prices
| Plan | From | Min Mods | Interviews/mo |
|---|---|---|---|
| Free | $0 | 1 | 10 |
| Starter | $39/mo | 1 | 30 |
| Team | $99/mod/mo | 1 | Unlimited |
| Enterprise | Custom | 5+ | Unlimited |
Competitor Comparison
Plan:
Billing:
Moderators:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Hotjar Engage | Team | $99/mod | — |
| UserTesting | Pro | $49/mod + $99/session | — |
| Lookback | Team | $99/mod/mo | — |
| Dovetail | Team | $99/mod/mo | — |
| Grain | Pro | $15/mod/mo | — |
Gotchas
- Free: only 10 interviews/mo, no recording export.
- Recruitment is pay-per-participant (not included).
- Enterprise: min 5 moderators, custom pricing.
Average Ratings
G2 Rating: 4.5 / 5 (680+ reviews)
Capterra: 4.6 / 5 (420+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Recruitment costs add up quickly.
- Free plan limits export & collaboration.
- Learning curve for advanced moderation.
Common Praises
- Unlimited interviews on Team+ plans.
- Auto-transcription & AI highlights.
- Seamless Hotjar Surveys integration.
Plans & Prices
| Plan | From | Min Mods | Interviews/mo |
|---|---|---|---|
| Free | $0 | 1 | 10 |
| Starter | $39/mo | 1 | 30 |
| Team | $99/mod/mo | 1 | Unlimited |
| Enterprise | Custom | 5+ | Unlimited |