Help Scout Pricing Explorer
Help Scout Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Users:
Billing:
Estimated cost: —
Key Takeaways
- Free: 5 users, 1 inbox, basic features.
- Per-user pricing: Unlimited users, scales with team.
- Annual = ~10% off (monthly avg).
- Add-ons: AI Answers $0.75/resolution, extra inboxes $10/mo.
- Shared inbox focus: Simpler than Zendesk, more collaborative than Freshdesk.
Plans & Prices
| Plan | From | Min Users | Key Features |
|---|---|---|---|
| Free | $0 | 1 | 1 inbox, basic ticketing |
| Standard | $25/user/mo | 1 | Multiple inboxes, AI assist |
| Plus | $45/user/mo | 1 | Advanced workflows, integrations |
| Pro | $75/user/mo | 10 | SSO, HIPAA, unlimited everything |
Competitor Comparison
Plan:
Billing:
Users:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Help Scout | Standard | $25/user | — |
| Zoho Desk | Standard | $14/agent | — |
| Freshdesk | Growth | $15/agent | — |
| Zendesk | Suite Team | $55/agent | — |
Gotchas
- Free limited to 1 inbox; extras $10/mo.
- AI Answers $0.75/resolution (3 months free trial).
- Pro requires 10-user min; HIPAA add-on extra.
Average Ratings
G2 Rating: 4.4 / 5 (1,800+ reviews)
Capterra: 4.4 / 5 (1,200+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Recent price increases without feature boosts.
- Limited customization in lower plans.
- AI resolutions can hit caps unexpectedly.
Common Praises
- Intuitive shared inbox for teams.
- Strong knowledge base (Docs) integration.
- Unlimited users, scales affordably.
Plans & Prices
| Plan | From | Min Users | Key Features |
|---|---|---|---|
| Free | $0 | 1 | 1 inbox, 1 Docs site, basic ticketing |
| Standard | $25/user/mo | 1 | 2 inboxes, AI assist, basic workflows |
| Plus | $45/user/mo | 1 | Advanced workflows, integrations, 2-year reports |
| Pro | $75/user/mo | 10 | Unlimited inboxes, SSO, HIPAA add-on |