Front Pricing Overview

Front Pricing Explorer

Front Pricing Explorer

Front Pricing Explorer

Compare plans, estimate costs, and benchmark against competitors.

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Cost Estimator

Plan:
Users:
Billing:

Estimated cost: —

Key Takeaways

  • Enterprise: $105/user/mo annual; full AI, unlimited channels.
  • Per-user pricing — scales with team size.
  • No free tier: 14-day trial; annual required for discount.
  • Annual = 24% off (monthly higher).
  • Add-ons: AI Copilot $10/user/mo, WhatsApp 20% fee.
  • Shared inbox leader: Better collab than Hiver, pricier than Freshdesk.

Plans & Prices

PlanPer User (Annual)ChannelsKey Features
Starter$2510/licenseBasic shared inbox, 10 AI replies/user
Professional$6530/licenseAutomation, analytics, CRM integrations
Enterprise$10550+/licenseAdvanced AI, SSO, custom workflows

Competitor Comparison

Plan:
Billing:
Users:
ToolMapped tierPricing basisMonthly cost
FrontProfessional$65/user—
HiverGrowth$24/user—
FreshdeskPro$15/user—
ZendeskSuite Team$55/user—
IntercomAdvanced$83/user—

Gotchas

  • Annual billing required for discounts; no monthly Enterprise.
  • Add-ons like AI Copilot extra $10/user/mo on lower plans.
  • Onboarding mandatory for large contracts ($25k+).

Average Ratings

G2 Rating: 4.5 / 5 (1,200+ reviews)

Capterra: 4.5 / 5 (800+ reviews)

Based on verified reviews as of 2025.

Common Complaints

  • Pricing unintuitive; features locked behind higher tiers.
  • Pushy sales and no pro-rated refunds.
  • Search limited on lower plans; collision issues.

Common Praises

  • Streamlines team collaboration and multi-channel support.
  • Intuitive interface with quick learning curve.
  • Excellent support team; strong integrations.

Plans & Prices

PlanPer User (Annual)ChannelsKey Features
Starter$2510/licenseBasic shared inbox, 10 AI replies/user
Professional$6530/licenseAutomation, analytics, CRM integrations
Enterprise$10550+/licenseAdvanced AI, SSO, custom workflows

Add-ons

Add-onWhat it doesImpact on priceBest for
AI CopilotSuggested replies, QA scoring.+$10/user/moAI-assisted teams.
Smart CSATSentiment tracking, surveys.+$5/user/moFeedback-heavy orgs.
WhatsAppNative integration.+20% admin feeMessaging-focused support.

When to buy

  • Need advanced AI or multi-channel.
  • High-volume WhatsApp usage.

When to skip

  • Small teams under 5 users.
  • Basic email only.

Tip: Startups get 6 months free; nonprofits 50% off.

Usage & Limits

MeterThresholdsHow pricing changesControl tactic
Channels10-50/licenseUpgrade planConsolidate inboxes.
AI Replies10/user/mo (Starter)Add-on or upgradeReview quotas monthly.
API Calls50/min (Starter)Throttle or upgradeBatch requests.
UsersUnlimitedPer-user scalingDeactivate inactive seats.