Chatbots are all the rage at the moment. They are especially valuable for enterprises looking to automate their customer care procedures.
Engati provides businesses with a comprehensive chatbot solution across multiple channels. Engati’s AI-powered chatbot capabilities enable businesses to automate customer interactions and improve response times. This allows them to focus on more meaningful engagements.
This type of technology can also be an essential component of your SaaS marketing plan. It allows you to provide proactive customer support and engage with prospective customers even when you’re not available. It also reduces strain on your customer support team during business hours.
In this review, we’ll look at what makes Engati a unique conversational AI solution and how it can help your business.
You may use Engati to create your own chatbot and engage your consumers. But is it worthwhile to invest in this chatbot software? Let’s find out by exploring Engati’s range of features.
1. AI/Machine Learning
AI or artificial intelligence enables machines to perform tasks normally done by humans. It uses a set of algorithms to solve problems automatically or semi-automatically.
AI does not have to be programmed, but it learns from its own experiences and makes predictions about future events based on past data. For example, if you ask your computer “who is the president?” it may not know the answer at first. After learning from previous searches and answers, it will start giving you better results over time.
Engati offers a training process for your chatbots. It involves specifying how you want it to respond to each training example. That will help your chatbot understand how you want it to respond to specific questions or comments.
Here are some options Engati provides to train your chatbot.
When using cognitive search, for example, you may upload a file containing the essential information the chatbot needs to know to give answers to users.
With Setup FAQs, you train your bot through FAQs you upload in bulk. You can also define your own custom entities or use the system-defined ones to augment the bot’s capabilities.
Application programming interface (API) is a set of software tools that allows developers to create applications using code. It’s important because it allows the different parts of a software system to communicate.
The Engati API allows you to integrate your existing systems with Engati’s chatbot capabilities. This helps you automate customer interactions across multiple channels.
The API enables you to create and manage bots from a web-based interface. With it, you can access information about users’ bots, including the number of messages sent, messages received, and the date and time of the last message.
3. Build Chatbots Option
Engati lets you build your custom chatbot. When you’re building a chatbot, you don’t want to be focused on coding. You want to be focused on the bot’s capabilities, how it works, and how it can help your business achieve its goals.
Engati is a code-free development platform that lets you build bots from scratch without any programming knowledge required.
4. Proactive Chat
Proactive chat allows you to send automated messages based on the customer’s actions, such as when they book a ticket or log in to your website.
It also allows you to provide an omnichannel experience. This means that users can interact with chatbots across multiple channels such as Facebook Messenger, Telegram, WhatsApp, and more. With proactive chat, you can answer common customer queries and provide product recommendations from multiple channels.
This helps keep your customers engaged with your brand and encourages them to take more action on your site.
5. Multi-Language Feature
A multi-language chatbot is one that has the ability to understand and respond in different languages. The more languages your chatbot can understand and respond in, the more people you can reach with your software.
Engati provides a multilingual option that enables you to converse with customers in their preferred language. It supports over 50 languages.
With Engati, you can also create and manage bots in multiple languages with ease. This ensures a smooth customer experience and builds trust with your international customers.
Engati’s transfers and routing capabilities enable chatbots to intelligently transfer a customer from one agent to another. It can also route customers to the right channel based on their needs. This feature ensures your customers are always connected to the right agent or channel.
7. Customizable Branding
As a business owner, you want your customers to see your brand as trustworthy and reliable. That’s why Engati allows you to customize the look and feel of your chatbot. You can easily add your logo and colors to the interface.
8. Multi-Channel Communication
Communicating with customers through multiple channels is an essential feature of any chatbot solution. It’s a way for businesses to engage with customers in a more personalized way. Engati offers multi-channel communication.
Other features of Engati include Speech Recognition, Reporting/Analytics, and Sentiment Analysis.
What’s the takeaway? Engati provides you with different tools you need to build, deploy, manage and optimize your bots—in one place.
For the plan, Engati has three paid plans – Standard, Enterprise, and Partner.
The Standard plan gives you pre-built and DIY integrations, chatbot, live chat and NLP support, and email support.
The Enterprise plan is tailored to larger businesses. It includes all the features of the Standard plan, plus additional features like custom reports and dedicated CSM.
The Partner plan of Engati includes all the features of the Standard and Enterprise plan. It provides you with a dedicated, customizable partner portal, personalized training, extended bot building, and co-marketing and pre-sales support.
The final cost of purchasing must be negotiated with the vendor. So, you’d have to contact Engati to get the final price.
Engati Pros and Cons
When deciding whether to use a particular piece of software solution, it’s essential to understand the pros and cons. Here are the pros and cons of Engati:
- It provides businesses with a comprehensive chatbot solution across multiple channels. The tool supports messaging platforms like WhatsApp, Viber, Slack, Kik, Telegram, Line, Skype, Facebook Messenger, etc.
- With the tool, creating an auto-responding FAQ is easy.
- It’s easy to build a chatbot and customize it.
- Engati has a wide array of other features (multi-language, proactive chat options) to enhance customer support.
- It can be pricey for small enterprises that wish to experiment with chatbots before investing in them. Engati, however, offers a free trial these businesses can avail of first.
Although Engati has cons, its pros still outnumber them.
Chatbots can help businesses succeed. They help improve businesses’ customer service and, ultimately, improve the customer experience.
That said, Engati’s wide array of features gives businesses flexibility when it comes to creating their own chatbots. You don’t have to do much with Engati. Once you have the chatbots set up, you can leave them to handle your customer service needs. The chatbots can handle large volumes of customer chats, too.
The bottom line, Engati is a great tool in your arsenal. Don’t miss out.