Dialpad Pricing Explorer
Dialpad Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Users:
Billing:
Estimated cost: —
Key Takeaways
- Standard: $15/user/mo, unlimited calls + basic AI.
- Pro: $25/user/mo, CRM integrations + 24/7 support.
- Users drive cost — no minimums.
- Annual = ~40% off (monthly avg).
- Add-ons: AI Contact Center $80–$150/user/mo.
- AI VoIP leader: Cheaper than Aircall, more AI than RingCentral.
Plans & Prices
| Plan | From | Min Users | Key Features |
|---|---|---|---|
| Standard | $15/user/mo | 1 | Unlimited calls, AI meetings, messaging |
| Pro | $25/user/mo | 1 | CRM integrations, 24/7 support, multi-office |
| Enterprise | Custom | 1 | SSO, unlimited locations, 99.9% uptime |
Competitor Comparison
Plan:
Billing:
Users:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Dialpad | Standard | $15/user | — |
| Aircall | Essentials | $30/user | — |
| Nextiva | Essential | $18.95/user | — |
| RingCentral | Core | $20/user | — |
| 8×8 | X2 | $24/user | — |
Gotchas
- International calls: Usage-based rates, not included.
- Advanced AI (e.g., Scorecards) on higher tiers/add-ons.
- Support: 24/7 only on Pro+; weekends limited on Standard.
Average Ratings
G2 Rating: 4.4 / 5 (1,200+ reviews)
Capterra: 4.3 / 5 (557+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Setup can be confusing for new users.
- Occasional app freezes or glitches.
- Hidden fees for phone numbers/faxing.
Common Praises
- Built-in AI insights on all plans.
- Seamless integrations (Salesforce, Slack).
- Affordable entry with unlimited calling.
Plans & Prices
| Plan | From | Min Users | Key Features |
|---|---|---|---|
| Standard | $15/user/mo | 1 | Unlimited calls, AI transcripts, HD video, messaging, 45-day analytics |
| Pro | $25/user/mo | 1 | All Standard + CRM integrations, 24/7 support, multi-office (up to 10), 1-year analytics |
| Enterprise | Custom | 1 | All Pro + SSO, unlimited offices, 99.9% SLA, advanced AI |