Crisp Pricing Explorer
Crisp Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Billing:
Estimated cost: —
Key Takeaways
- Free: $0/mo, 2 seats, basic chat + unlimited convos.
- Flat pricing: Per workspace, no overages for volume.
- Essentials: $95/mo, omnichannel + AI (50 actions/day).
- Add seats: $10/extra agent (Essentials+).
- AI usage: Limited in lower plans; unlimited in Plus.
- Chat leader: Cheaper than Intercom, more AI than Tidio.
Plans & Prices
| Plan | Price | Seats | Key Features |
|---|---|---|---|
| Free | $0/mo | 2 | Basic chat, 100 profiles |
| Mini | $45/mo | 4 | Email inbox, triggers |
| Essentials | $95/mo | 10 | Omnichannel, AI (50/day) |
| Plus | $295/mo | 20+ | Unlimited AI, advanced |
| Enterprise | Custom | Custom | SLA, custom features |
Competitor Comparison
Plan:
Billing:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Crisp | Essentials | $95/workspace | — |
| Intercom | Starter | $74/mo | — |
| Zendesk | Suite Team | $55/agent | — |
| Tidio | Communicator | $29/mo | — |
Gotchas
- Free: Limited to 2 seats, 100 profiles.
- AI limited (50/day in Essentials); upgrade for unlimited.
- Extra seats $10/mo; no per-agent base pricing.
Average Ratings
G2 Rating: 4.5 / 5 (179+ reviews)
Capterra: 4.6 / 5 (143+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Ads to upgrade in lower plans.
- API complexity for advanced setups.
- Billing surprises for extras like seats.
Common Praises
- Easy setup and intuitive interface.
- Strong multichannel support + AI.
- Predictable flat pricing.
Plans & Prices
| Plan | Price | Seats | Key Features |
|---|---|---|---|
| Free | $0/mo | 2 | Basic chat, unlimited convos, 100 profiles |
| Mini | $45/mo | 4 | Email inbox, triggers, 5K profiles |
| Essentials | $95/mo | 10 | Omnichannel, AI (50/day), 50K profiles |
| Plus | $295/mo | 20+ | Unlimited AI, advanced analytics |
| Enterprise | Custom | Custom | SLA, custom onboarding |