ClientSuccess Pricing Explorer
ClientSuccess Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Active Customers:
Billing:
Estimated cost: —
Key Takeaways
- Professional: $79/customer/mo (min 200 active).
- Priced on active customers (logged in last 30 days).
- Annual = 2 months free (~16.7% off).
- Add-ons: $15–$45/customer/mo.
- Mid-market CS tool: More than Custify, less than Gainsight.
- Free trial: 14 days, no card required.
Plans & Prices
| Plan | From | Min Customers | Meter |
|---|---|---|---|
| Essentials | $59/customer/mo | 100 | Active customers |
| Professional | $79/customer/mo | 200 | Active customers |
| Enterprise | Custom | 500+ | Active + SLA |
Competitor Comparison
Plan:
Billing:
Active Customers:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| ClientSuccess | Professional | $79/customer | — |
| Gainsight | Essentials | $95/customer | — |
| Custify | Growth | $69/customer | — |
| Vitally | Growth | $79/customer | — |
| ChurnZero | Standard | $85/customer | — |
Gotchas
- Min 200 active customers on Professional.
- Active = login in last 30 days (not just usage).
- AI & predictive analytics: Enterprise only.
Average Ratings
G2 Rating: 4.5 / 5 (680+ reviews)
Capterra: 4.6 / 5 (520+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Reporting lacks advanced segmentation.
- Playbook builder is rigid vs. Gainsight.
- Support response >24h on weekends.
Common Praises
- Fastest time-to-value in mid-market.
- Native Salesforce & Zendesk sync.
- Health scores reduce churn 12% avg.
Plans & Prices
| Plan | From | Min Customers | Meter | Core Features |
|---|---|---|---|---|
| Essentials | $59/customer/mo | 100 | Active customers | Basic alerts, tasks |
| Professional | $79/customer/mo | 200 | Active customers | Playbooks, health scores |
| Enterprise | Custom | 500+ | Active + SLA | AI, SSO, API, dedicated CSM |