Churnly Pricing Explorer
Churnly Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Active Users:
Billing:
Estimated cost: —
Key Takeaways
- Pro: $79/user/mo (min 100 active users).
- Priced on active users (logged in last 30 days).
- Annual = 2 months free (~16.7% off).
- Add-ons: $20–$80/user/mo.
- Mid-market CS tool: Cheaper than Gainsight, more than Custify.
- Free trial: 14 days, no credit card.
Plans & Prices
| Plan | From | Min Users | Meter |
|---|---|---|---|
| Starter | $49/user/mo | 50 | Active users |
| Pro | $79/user/mo | 100 | Active users |
| Enterprise | Custom | 500+ | Active + SLA |
Competitor Comparison
Plan:
Billing:
Active Users:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Churnly | Pro | $79/user | — |
| Gainsight | Essentials | $95/user | — |
| Totango | Growth | $99/user | — |
| ClientSuccess | Pro | $85/user | — |
| Custify | Growth | $110/user | — |
Gotchas
- Min 100 active users on Pro.
- Active = login in last 30 days.
- Health scores & playbooks: Pro+ only.
Average Ratings
G2 Rating: 4.6 / 5 (680+ reviews)
Capterra: 4.7 / 5 (420+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Initial setup >10 days for large teams.
- Custom reports require dev help.
- Support limited on weekends.
Common Praises
- Fast churn prediction (within 7 days).
- Smart playbooks auto-trigger.
- Deep integrations (Salesforce, HubSpot).
Plans & Prices
| Plan | From | Min Users | Meter | Core Features |
|---|---|---|---|---|
| Starter | $49/user/mo | 50 | Active users | Basic alerts, email |
| Pro | $79/user/mo | 100 | Active users | Playbooks, health scores |
| Enterprise | Custom | 500+ | Active + SLA | AI, SSO, API, dedicated CSM |