Catalyst.io Pricing Explorer
Catalyst.io Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors. Now part of Totango.
Cost Estimator
Plan:
Active Accounts:
Billing:
Estimated cost: —
Key Takeaways
- Professional: $69/account/mo (min 200 active).
- Priced on active accounts (logged in last 30 days).
- Annual = 2 months free (~16.7% off).
- Add-ons: $10–$40/account/mo.
- Mid-market CS: Simpler than Gainsight, more robust than Custify.
- Now part of Totango — unified platform roadmap.
Plans & Prices
| Plan | From | Min Accounts | Meter |
|---|---|---|---|
| Essentials | $49/account/mo | 100 | Active accounts |
| Professional | $69/account/mo | 200 | Active accounts |
| Enterprise | Custom | 500+ | Active + SLA |
Competitor Comparison
Plan:
Billing:
Active Accounts:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Catalyst | Professional | $69/account | — |
| Totango | Professional | $79/account | — |
| Gainsight | Essentials | $95/account | — |
| ClientSuccess | Professional | $79/account | — |
| ChurnZero | Standard | $85/account | — |
Gotchas
- Min 200 active accounts on Professional.
- Active = login in last 30 days (not just usage).
- Advanced AI: Enterprise only (post-Totango merge).
Average Ratings
G2 Rating: 4.6 / 5 (520+ reviews)
Capterra: 4.7 / 5 (380+ reviews)
Based on verified reviews as of 2025. Now under Totango brand.
Common Complaints
- Playbook builder less flexible than Gainsight.
- Reporting depth lags behind Totango Enterprise.
- Support SLAs only on Enterprise.
Common Praises
- Most intuitive CS UI in mid-market.
- Fastest setup — live in 2 weeks.
- Native Salesforce & Gong integration.
Plans & Prices
| Plan | From | Min Accounts | Meter | Core Features |
|---|---|---|---|---|
| Essentials | $49/account/mo | 100 | Active accounts | Tasks, basic health |
| Professional | $69/account/mo | 200 | Active accounts | Playbooks, journeys, alerts |
| Enterprise | Custom | 500+ | Active + SLA | AI, SSO, API, dedicated CSM |