Akita Pricing Explorer
Akita Pricing Explorer
Compare plans, estimate costs, and benchmark against competitors.
Cost Estimator
Plan:
Active Users:
Billing:
Estimated cost: —
Key Takeaways
- Growth: $69/user/mo (min 100 active users).
- Priced on active users (logged in last 30 days).
- Annual = 2 months free (~16.7% off).
- Add-ons: $15–$60/user/mo.
- Mid-market CS tool: Cheaper than ChurnZero, more than Vitally.
- Free trial: 14 days, no CC required.
Plans & Prices
| Plan | From | Min Users | Meter |
|---|---|---|---|
| Starter | $49/user/mo | 50 | Active users |
| Growth | $69/user/mo | 100 | Active users |
| Enterprise | Custom | 500+ | Active + SLA |
Competitor Comparison
Plan:
Billing:
Active Users:
| Tool | Mapped tier | Pricing basis | Monthly cost |
|---|---|---|---|
| Akita | Growth | $69/user | — |
| ChurnZero | Standard | $85/user | — |
| Vitally | Growth | $79/user | — |
| Custify | Pro | $99/user | — |
| Planhat | Team | $75/user | — |
Gotchas
- Min 100 active users on Growth.
- Active = login in last 30 days.
- Advanced segmentation & AI: Enterprise only.
Average Ratings
G2 Rating: 4.7 / 5 (520+ reviews)
Capterra: 4.8 / 5 (380+ reviews)
Based on verified reviews as of 2025.
Common Complaints
- Setup time >2 weeks for complex data models.
- Playbook builder lacks drag-and-drop.
- Support response >24h on weekends.
Common Praises
- Accurate health scoring from day 1.
- Smart alerts reduce churn by 18% avg.
- Seamless Salesforce & HubSpot sync.
Plans & Prices
| Plan | From | Min Users | Meter | Core Features |
|---|---|---|---|---|
| Starter | $49/user/mo | 50 | Active users | Basic alerts, email |
| Growth | $69/user/mo | 100 | Active users | Playbooks, health scores |
| Enterprise | Custom | 500+ | Active + SLA | AI, SSO, API, dedicated CSM |